Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible. Help Desk Authority provides best-of-breed ticket workflows, dashboards and reporting along with advanced capabilities such as network management integration, automation and self-service to enable IT to focus on more important issues. Whether you're looking to replace your homegrown help desk solution or for an alternative to expensive and complex enterprise help desk products, Help Desk Authority is the answer.
With Help Desk Authority, empower users to be self-sufficient and let the help desk team focus on more important issues.
"I am now able to better prioritize my workload with Help Desktop Authority. I can quickly determine which issues are most critical and need immediate attention-this allows me to focus on other areas of my job that I most enjoy." - CJ Metz, IT Administrator
Adjust to your business with customizable elements such as screen layouts, ticket workflows, and reports
Close issues faster with improved workflow, automation and self-service
Increase efficiency by maximizing productivity and minimizing user downtime
Proactively manage events with automated responses to network, server or application events to prevent incidents before they occur