Database administration, and the IT staff that managed that process, used to be nearly invisible to an organization. Their activities were little-understood and often under-appreciated until someone discovered that they couldn’t access customer records or service histories. Today, database administration is an essential and increasingly complex part of IT architecture, chewing up a lot of IT resources such as time, expertise and money.
In order to ensure availability, performance and security, while still providing organizations with necessary controls over their databases without unnecessary hassle and expense, many companies have decided to outsource database administration. This strategy has the potential to cut costs, improve database performance and let existing IT staff focus on applications and activities that enhance overall business outcomes.
But not every organization that claims to provide database administration outsourcing is up to the demands of their customers, who often don’t realize their partners’ shortcomings until a problem arises. In this whitepaper, we will discuss three important things to consider when evaluating and selecting an outsourcing partner for database administration.