We've heard (and experienced first-hand) that the Information Technology Infrastructure Library (ITIL) has a lot of detail to sort through when researching IT best practice frameworks. Thatís why we went to ITIL expert Malcolm Fry, and with his guidance, produced a series of 5-minute videos to help you gain a better understanding of ITIL.
Watch one or all of the ITIL videos, where you will learn:
Key ITILv3 definitions
Important factors to consider when first assessing ITIL
First steps required to successfully adopt one or more ITIL best practices.
Topics covered include ITIL Knowledge Management, a critical ITIL process, ITIL Service Level Management & ITIL Asset and Configuration Management, both of which form central parts of the core ITIL framework, as well as one of the most important tools in the ITIL toolbox; ITIL Incident Management.