In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes:
• Improve customer satisfaction
• Reduce equipment outages
• Increase marketing campaign ROI
• Minimize fraud loss
• Improve employee retention
• Increase accuracy for financial forecasts
Published By: LogMeIn
Published Date: Feb 27, 2018
When Facebook released their bot feature, M, the virtual assistant living inside their Messenger platform, it was billed as the next generation of how people connect and interact with the internet. Since then, over 18,000 companies have created their own branded chatbots with the help of Facebook’s platform.
Never ones to miss out on a trend, Microsoft, Google and Apple have all been hard at work developing their own integrated chatbot features. Brands of all shapes and sizes, from American Express to 1800-Flowers to Domino’s Pizza, all have their own chatbots, proving the versatility of the concept. As Microsoft CEO Satya Nadella said at the 2016 Build conference, “As an industry, we are on the cusp of a new frontier that pairs the power of natural human language with advanced machine intelligence.”
Le concept a beau ne pas être nouveau, la plupart des entreprises ont encore du mal à saisir ce que signifie la transformation numérique pour eux. Une chose est sûre : elle offre une opportunité pour les DSI de jouer un rôle de chef de file en aidant leurs organisations à tirer parti de la technologie pour court-circuiter la concurrence, conquérir de nouveaux marchés et demeurer pertinentes à long
To move your business from its current state to the connected enterprise, you have to define a common
API to your database and other systems, while providing the infrastructure to support the new model. The
new systems must incorporate the security safeguards while ensuring the infrastructure can support the
new growing, but variable, load.
With the rapid adoption of mobile and web-based services across the industry, the REST architecture
has emerged as the de facto standard for API integration across systems. This white paper addresses
the concepts of REST, creating REST APIs for your databases and integrating with other systems:
• What is REST?
• Why use REST for database access?
• Building REST infrastructure for database access
• The REST enabled database
• Integrating REST with other services
• Criteria for selecting REST services platform
Dans son ouvrage intitulé « The Psychology of Science » publié en 1966, le psychologue américain Abraham Maslow s’est penché sur l’idée selon laquelle la psychologie devait être abordée sous plusieurs angles, faire place à des idées nouvelles et ne pas se limiter aux techniques et théories développées il y a bien longtemps par Freud et ses disciples. Conscient du fait qu’il n’est pas simple de changer de point de vue, Maslow a écrit : « [...]il est tentant, si le seul outil que vous avez est un marteau, de traiter tout problème comme si c’était un clou. » Nous avons tous vécu cette expérience. Nous nous habituons tellement à la manière dont les choses se font que nous ne remettons pas souvent en cause les raisons pour lesquelles nous les faisons.
L’essor des interfaces de programmation d’applications (API) représente à la fois une opportunité commerciale et un défi technique. Pour les dirigeants d’entreprise, les API sont synonymes de nouvelles sources de revenu et d’optimisation de la valeur pour le client. Ce sont toutefois les architectes d’entreprise qui sont chargés de créer ces API permettant de réutiliser les systèmes back-end dans les nouvelles applications Web et mobiles. Il est crucial que tous les intervenants comprennent que les objectifs métier et les défis techniques d’un programme d’API sont intimement liés. Les responsables de programmes ont pour rôle de présenter clairement les objectifs commerciaux clés d’une API proposée aux architectes qui seront en charge de la conception de l’interface.
The idea of load balancing is well defined in the IT world: A network device accepts traffic on behalf ofa group of servers, and distributes that traffic according to load balancing algorithms and the availabilityof the services that the servers provide. From network administrators to server administrators to applicationdevelopers, this is a generally well understood concept.
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior
customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.”
Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach.
Whether you are just starting your company’s CX journey or you are well on your way, this white
paper will help you develop a thorough understanding of the discipline and the many ways
organizations view and implement CX strategies, processes, and technologies.
We’ll start by defining customer experience and its im
Distributed systems enable different areas of a business to build specific applications to support their needs and drive insight and innovation. While great for the business, this new normal can result in development inefficiencies when the same systems are reimplemented multiple times. This free e-book provides repeatable, generic patterns, and reusable components to make developing reliable systems easier and more efficient—so you can free your time to focus on core development of your app.
In this 160–page e-book, you’ll find:
An introduction to distributed system concepts.
Reusable patterns and practices for building distributed systems.
Exploration of a platform for integrating applications, data sources, business partners, clients, mobile apps, social networks, and Internet of Things devices.
Event-driven architectures for processing and reacting to events in real time.
Additional resources for learning more about containers and container orchestration systems.
“There are more
While it’s clear what the potentials of cloud computing are for your organization, it may be unclear the adjustments your IT organization will need to make in transitioning to the cloud.
This guide is designed to help your IT team more effectively implement and integrate cloud technologies. You’ll explore key cloud concepts as well as Azure-specific tips and tactics around:
General architectures that incorporate security, identity, and cloud design principles.
DevOps and how it fits with cloud technologies.
Integrating, planning, and managing cloud resources.
Microsoft Azure governance.
"Watch the On-Demand webinar to hear Centrify's Chief Product Officer, Bill Mann and Forrester Principal Analyst, Chase Cunningham in a lively discussion how Zero Trust concepts can be applied to Identity and Access Management.
Centrify is pleased to be recognized by 451 Research as one of the early vendors to embrace the ‘zero trust’ concept, a new conceptual framework on the rise as traditional security tactics that follow a hardened perimeter approach have failed. This report examines Centrify’s Zero Trust Security approach, as well as explores its Next-Gen Access platform, which “provides a solid foundation for enterprises setting out on their zero-trust journey”.
Stratecast regularly examines the monetization processes and functions within the communications service provider (CSP) sector. This week’s SPIE looks at how other industries are now benefiting from monetization concepts first developed within telecom; and how taking advantage of the details within the monetization process itself enables innovation in surprising new ways. This report also assesses how one company—goTransverse—is enabling a variety of customers across various industries to change how they do business; applying monetization principles in somewhat unconventional ways.
From its conception, this special edition has had a simple goal: to help SAP customers better understand SAP HANA and determine how they can best leverage this transformative technology in their organization. Accordingly, we reached out to a variety of experts and authorities across the SAP ecosystem to provide a true 360-degree perspective on SAP HANA.
The Internet of Things may be a hot topic in the industry but it’s not a new concept. In the early 2000’s, Kevin Ashton was laying the groundwork for what would become the Internet of Things (IoT) at MIT’s AutoID lab. Ashton was one of the pioneers who conceived this notion as he searched for ways that Proctor & Gamble could improve its business by linking RFID information to the Internet. The concept was simple but powerful. If all objects in daily life were equipped with identifiers and wireless connectivity, these objects could be communicate with each other and be managed by computers.
Published By: OpenText
Published Date: Mar 02, 2017
Whether you’re new to Electronic Data Exchange (EDI) or looking to enhance your understanding, EDI Basics is for you. This ebook explains fundamental EDI concepts in simple language to help you move away from old, manual processes to an automated supply chain.
Published By: Genesys
Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.
When you evaluate AI technologies, consider these facts:
• Bots working with human agents enables a seamless customer journey
• Automated self-service costs as little as 20 cents per interaction
• A single platform makes it easier to deliver personalized, proactive and predictive experiences
See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
Hopdoddy Burger Bar was founded in 2010 by restaurateurs Guy Villavaso, Larry Foles, Larry Perdido and Chuck Smith. The Austin, Texas-based fast-casual concept specializes in creative gourmet burgers and a vast selection of craft beers. After originally launching with HotSchedules, Hopdoddy has grown to 18 restaurants, with 1,000+ team members, most recently opening a location in Houston, Texas.
As a creative leader, your job involves a lot more than bringing concepts to life. You’ve got a team to manage, and a pile of clients to keep happy. You’ve got content to ideate, assets to build, and campaigns to manage— and it all needs to be delivered on time and on brand. Ideally, your team would concept and shoot every asset to perfectly merge imagery and message for every deliverable. But business deadlines and budgets don’t always allow time for careful creativity—and 62 percent of creative marketers say creating original imagery requires time and effort their team can’t afford.
Last year at this time, we forecast a bumpy ride for infosec through 2017, as ransomware continued to wreak havoc and
new threats emerged to target a burgeoning Internet of Things (IoT) landscape. ‘New IT’ concepts – from DevOps to various
manifestations of the impact of cloud – seemed poised to both revolutionize and disrupt not only the implementation of
security technology, but also the expertise required of security professionals as well.
Our expectations for the coming year seem comparatively much more harmonious, as disruptive trends of prior years
consolidate their gains. At center stage is the visibility wrought by advances in data science, which has given new life to threat
detection and prevention – to the extent that we expect analytics to become a pervasive aspect of offerings throughout the
security market in 2018. This visibility has unleashed the potential for automation to become more widely adopted, and not
a moment too soon, given the scale and complexity of the thre
As big data shifts away from a more theoretical concept (only adopted by those on the leading edge), the fun can really begin. How do you prepare for more information than you’ve ever collected before? How can you manage this information with the same standards you applied in the past? These are questions that are causing both IT and business sides to start actively preparing for – and implementing – big data.