Published By: NetSuite
Published Date: Sep 30, 2016
The world economy has become service and project-driven. Global businesses have realized the new playing field is not based solely on competing with products and price, but rather through client-driven projects that require unique consulting knowledge, skills and experience. This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based Services Resource Planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing. SRP provides the systems basis for initiation, planning, resource management, execution, close and control of projects and services.
Published By: NetSuite
Published Date: Sep 30, 2016
The world economy has become service- and project-driven. Global businesses have realized the new playing field is not based solely on competing with products and price, but rather through client-driven projects that require unique consulting knowledge, skills and experience. This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based services resource planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing.
Published By: NetSuite
Published Date: Feb 06, 2017
The world economy has become service and project-driven. Global businesses have realized the new playing field is not based solely on competing with products and price, but rather through client-driven projects that require unique consulting knowledge, skills and experience. This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based Services Resource Planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing.
In May 2010, CA Technologies commissioned Forrester Consulting to examine the financial impact and potential return on investment (ROI) that an organization might realize from implementing CA's Oblicore Guarantee solution. To determine the impact, Forrester examined the specific costs, benefits, flexibility, and risk elements that a CA customer, Catholic Health East (CHE), experienced over the past three years using the CA Oblicore Guarantee solution. From interviews conducted by Forrester, it was determined that CHE's use of CA's Oblicore Guarantee solution allowed for a significant redeployment of labor necessary to compile and distribute service-level management reports to its system office customers and enabled a similar labor cost avoidance associated with compiling and distributing reports to its hospitals or Regional Health Corporations (RHCs). Based on our interviews, Forrester projects a three-year, risk-adjusted total net present value (NPV) of $173,420, representing the net costs and benefits attributed to using the CA Oblicore Guarantee solution versus CHE's previous manual processes used in service management reporting. (See details below in Costs, Benefits, Flexibility, and Risks sections). In addition, the risk-adjusted ROI was a favorable 45%, and the payback period was within 20 months.
DNS Europe is a London based cloud hosting business who's services include cloud application hosting and development, hybrid cloud integration services, consulting and onboarding. DNS has 500 customers, no data centers and only a minimal amount of technology infrastructure. This whitepaper explains how DNS not only build clouds, they live in them.
Published By: Autotask
Published Date: Nov 29, 2010
This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most SPs, including: tracking customer information; implementing IT and software consulting engagements; processing customer service requests; capturing and converting managed service alerts; tracking and real-time monitoring of billable time; approving and invoicing all project and service work, including expenses; optimizing service tech utilization; and rapidly producing business reports and metrics.
Ingram Micro, the world’s largest wholesale technology distributor, wanted to capture incremental sales from selling IT service maintenance to its channel partners. Learn how distributor turned to Managed Maintenance, Inc. (MMI) and its unique ONEview asset management solution and consulting services to set up the proper systems, tools, automated processes, and support!
When IT consulting company, PowerNET, decided to undergo a massive business transformation last year, a top priority was to build efficiencies around their reliable staff. Hear how PowerNET gained tremendous efficiencies in sales and service by implementing ConnectWise, a business management platform, in their business.
Managing the PC lifecycle can be a complicated and expensive process. Organizations with outdated systems require increased support, have higher maintenance costs, and experience a loss of end user productivity. However, Dell commissioned Forrester® Consulting to study the trends and challenges for global IT decision makers in order to identify opportunities for optimizing the PC Lifecycle.
In today’s competitive world, agile methodologies promise faster delivery, higher quality, increased productivity and better alignment with your company strategy. But while many companies introduce agile approaches at the team level, they often fail when scaling agile to the program and portfolio level. CA Agile Ready > Sync > Go provides a complete solution for building and launching successful, enterprise-scale agile programs. Integrating the industry leading expertise of CA Agile Transformation Consulting with the CA Agile Central enterprise-class planning and tracking platform, Ready > Sync > Go can help you build and launch a high-performing agile program in as little as three months.
Published By: Microsoft
Published Date: Feb 02, 2017
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions.
Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
Forrester Consulting study that explores the hypothesis that modern businesses require enterprise content management (ECM) platforms that can offer faster deployment capabilities and operational flexibility in order to meet their shifting business objectives.
Published By: Mimecast
Published Date: Feb 13, 2017
Security and risk (S&R) pros have the challenging task of using finite resources (including budget, time, and people) to protect their businesses from every possible attack type. On top of this, S&R pros don’t just need to watch out for threats coming from outside their walls, but must keep an eye on internal threats as well.
S&R decision-makers face threats from three groups of insiders – compromised accounts (internal accounts that have been compromised by external attacks), careless misuse (internal policy violators and those who accidentally leak or expose data or systems), and malicious insiders (insiders who purposefully take or misuse data or exploit systems), and they must be prepared for each.
In February 2017, Mimecast commissioned Forrester Consulting to evaluate the state of enterprise security readiness for internal email threats.
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
2016: The year in crisis provides The Economist Intelligence Unit’s assessment of sources of corporate risk in the year 2016, its evolution over the next three years, and a perspective on the role of the board of directors in managing crises.
Most Companies Have an Issue with Talent Acquisition and Retention. This can be overcome by working with the right Staffing Company who will understand your need and work at a reasonable cost tailored to fit your budget.
Open Source application servers aren't "free." Download the Total Economic Impact of Migrating From Open Source Application Servers to IBM WAS Liberty, a Forrester Consulting Total Economic Impact Study commissioned by IBM to learn how much you can save by migrating away from open source.
WebSphere Liberty can deliver 122% ROI, reduce infrastructure costs by $350K and improve developer productivity by 12% over open source application server alternatives.
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
As organizations explore Windows 10, IT departments are being tasked to show the potential return on investment they could realize with enterprise mobility management (EMM) solutions for Windows 10 coupled with other productivity and collaboration solutions. VMware commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to uncover the advantages of this approach. Read the full story to see how one global airline benefited from their implementation of VMware AirWatch®.
In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.