Published By: NetSuite
Published Date: Sep 30, 2016
The world economy has become service and project-driven. Global businesses have realized the new playing field is not based solely on competing with products and price, but rather through client-driven projects that require unique consulting knowledge, skills and experience. This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based Services Resource Planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing. SRP provides the systems basis for initiation, planning, resource management, execution, close and control of projects and services.
Published By: NetSuite
Published Date: Sep 30, 2016
The world economy has become service- and project-driven. Global businesses have realized the new playing field is not based solely on competing with products and price, but rather through client-driven projects that require unique consulting knowledge, skills and experience. This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based services resource planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing.
In May 2010, CA Technologies commissioned Forrester Consulting to examine the financial impact and potential return on investment (ROI) that an organization might realize from implementing CA's Oblicore Guarantee solution. To determine the impact, Forrester examined the specific costs, benefits, flexibility, and risk elements that a CA customer, Catholic Health East (CHE), experienced over the past three years using the CA Oblicore Guarantee solution. From interviews conducted by Forrester, it was determined that CHE's use of CA's Oblicore Guarantee solution allowed for a significant redeployment of labor necessary to compile and distribute service-level management reports to its system office customers and enabled a similar labor cost avoidance associated with compiling and distributing reports to its hospitals or Regional Health Corporations (RHCs). Based on our interviews, Forrester projects a three-year, risk-adjusted total net present value (NPV) of $173,420, representing the net costs and benefits attributed to using the CA Oblicore Guarantee solution versus CHE's previous manual processes used in service management reporting. (See details below in Costs, Benefits, Flexibility, and Risks sections). In addition, the risk-adjusted ROI was a favorable 45%, and the payback period was within 20 months.
DNS Europe is a London based cloud hosting business who's services include cloud application hosting and development, hybrid cloud integration services, consulting and onboarding. DNS has 500 customers, no data centers and only a minimal amount of technology infrastructure. This whitepaper explains how DNS not only build clouds, they live in them.
Published By: Autotask
Published Date: Nov 29, 2010
This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most SPs, including: tracking customer information; implementing IT and software consulting engagements; processing customer service requests; capturing and converting managed service alerts; tracking and real-time monitoring of billable time; approving and invoicing all project and service work, including expenses; optimizing service tech utilization; and rapidly producing business reports and metrics.
Published By: NetSuite
Published Date: Feb 06, 2017
The world economy has become service and project-driven. Global businesses have realized the new playing field is not based solely on competing with products and price, but rather through client-driven projects that require unique consulting knowledge, skills and experience. This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based Services Resource Planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing.
Ingram Micro, the world’s largest wholesale technology distributor, wanted to capture incremental sales from selling IT service maintenance to its channel partners. Learn how distributor turned to Managed Maintenance, Inc. (MMI) and its unique ONEview asset management solution and consulting services to set up the proper systems, tools, automated processes, and support!
When IT consulting company, PowerNET, decided to undergo a massive business transformation last year, a top priority was to build efficiencies around their reliable staff. Hear how PowerNET gained tremendous efficiencies in sales and service by implementing ConnectWise, a business management platform, in their business.
Published By: Mimecast
Published Date: Apr 18, 2017
"Email-borne insider threats both accidental and malicious are a real and ongoing problem for organizations. A recent commissioned study conducted by Forrester Consulting reveals many firms have experienced some form of insider security incident in the past 24 months.
Download this report to get the findings. Discover Forrester’s perspective on internal threats and how organizations are responding and how they should be responding."
As a business owner, you’re used to wearing several hats. However, you don’t always have the time or expertise needed for those various roles. So what do you do when you need help but don’t have the
resources to bring on a full-time team member? The answer could lie in temporary consulting.
If the role you’re struggling with most is in the information technology (IT) department, bring in an IT consultant to solve important technological problems and/or implement new systems. Hiring a temporary IT consultant to work on specific tasks can be more time
and cost efficient than hiring a full-time IT employee. Here’s how to find the right IT consultant.
Published By: Magento
Published Date: Feb 15, 2018
This is a great opportunity to discuss the critical aspects of what makes B2B eCommerce successful. Join Magento Commerce, Magento Solution Partner, Monsoon Consulting, and leading UK supplier and industry leader in B2B online sales, Brymec, for The Anatomy of B2B Success webinar.
In this webinar, Peter Sheldon shares how digital transformation is driving B2B online sales growth and provide tips on current eCommerce executive thinking. Guy Hewison and Russell Schlaudraff from Brymec share how they are delivering the ‘future of online ordering.’
If you are serious about growing your B2B eCommerce, discover:
What's driving the move to online ordering and self service in B2B
The importance of understanding who your customers’ buyer really is
The common challenges and pitfalls B2B companies face with implementations
Advice from Brymec for sourcing a B2B eCommerce platform
Tactics for growing online sales and providing a better customer experience
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
Most Companies Have an Issue with Talent Acquisition and Retention. This can be overcome by working with the right Staffing Company who will understand your need and work at a reasonable cost tailored to fit your budget.
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.
Published By: HPE Intel
Published Date: Mar 15, 2016
Led by experienced technology consultants, Hewlett Packard Enterprise Storage Transformation Workshop Service provides a highly interactive, meaningful half day-long session with a customer's IT, business, and executive stakeholders. Using a series of high-quality (slide-free) discussion panels, HPE TS Consulting will facilitate an exploration of data management transformation journey to business-aligned visions, aligning your specific situation and HPE’s experiences over evolutionary trends in Data Management, Transformation to All Flash and End to End Data Protection. HPE consultants will also lead discussions on the potential implications that a data management transformation may present to IT, your storage and backup staff, and your business.
Published By: HPE Intel
Published Date: Mar 15, 2016
Accelerate your journey to an all-flash data center with Hewlett Packard Enterprise Storage Consulting solutions.
Slash costs and double performance with HPE 3PAR StoreServ All-flash arrays. Now you no longer need to choose which apps to take to flash; take them all and you won’t regret it. We deliver maximum performance, highest availability, Tier-1 data services, ease of management, and robust data protection at the lowest total cost of ownership (TCO) on the market when you engage with HPE Storage Consulting to provide an end-to-end all-flash solution.
In January 2015, Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realize by deploying Cisco TrustSec. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco TrustSec on their organizations.
Published By: Pentaho
Published Date: Nov 04, 2015
Amid unprecedented data growth, how are businesses optimizing their data environments to ensure data governance while creating analytic value? How do they ensure the delivery of trusted and governed data as they integrate data from a variety of sources?
If providing appropriately governed data across all your data sources is a concern, or if the delivery of consistent, accurate, and trusted analytic insights with the best blended data is important to you, then don’t miss “Delivering Governed Data For Analytics At Scale,” an August 2015 commissioned study conducted by Forrester Consulting on behalf of Pentaho.
Published By: Microsoft
Published Date: May 04, 2017
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Office 365. The purpose of this study is to provide readers at large organizations (more than 1,000 users) with a framework to evaluate the potential financial impact of Office 365 on their organizations.
Managing the PC lifecycle can be a complicated and expensive process. Organizations with outdated systems require increased support, have higher maintenance costs, and experience a loss of end user productivity. However, Dell commissioned Forrester® Consulting to study the trends and challenges for global IT decision makers in order to identify opportunities for optimizing the PC Lifecycle.
This study provides a framework to evaluate the potential financial impact of an on-premises private cloud deployment. Download this study (commissioned by Dell and delivered by Forrester Consulting) to better understand the benefits on your organization and to understand how leveraging private cloud can help your organization win, serve and retain customers. Costs, flexibility, risks and ROI associated with a private cloud deployment.