This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
Published By: ServiceNow
Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either:
Repeatedly Google the term “coping strategies”
… Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun.
You’ll learn all about the five stages of ITIL and get:
A deeper understanding of what ITIL is and why it’s so important to keep everything running at work
Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified
Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services
What are you waiting for? Dive in!