Hear about how Computer 1 Products of America’s implemented AVG Managed Workplace and was able to achieve higher visibility into their customer networks in order to deliver higher quality, proactive managed services.
Learn ways that MSPs can leverage online security solutions to add substantial value for their customers and expand their service portfolios to grow their businesses.
Please fill out the form to download the white paper.
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to help ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
Businesses are now competing in an application economy. More than ever, it is the caliber of applications that shapes an organization’s fortunes. Enterprises will increasingly need value-added services that help speed application innovation. Those cloud service providers (CSPs) that address this demand can move up in the value chain, boost differentiation and establish more strategic customer relationships. This white paper details the opportunities, the requirements and the strategies for delivering winning application-centric cloud services in the application economy
There are many factors driving customers of all shapes and sizes to engage managed service providers (MSPs), not the least of which is access to cutting-edge software functionality at a fraction of the cost of acquiring the assets.
As a company that is 100-percent channel centric, we we mean it when we say your success is our mission. The Veeam ProPartner Program provides your company with the tools needed to become trusted advisors to customers and gain a long-term competitive advantage in order to grow your business quicker and make it more profitable. As a ProPartner you gain gains exclusive access to resources that will drive both license and service business, create new opportunities, increase profitability and help you to close deals faster.
Published By: Verisign
Published Date: Oct 22, 2014
This report contains the observations and insights derived from mitigations enacted on behalf of, and in cooperation with, customers of Verisign DDoS Protection Services and the security research of VeriSign iDefense Security Intelligence Services. It represents a unique view into the attack trends unfolding online for the previous quarter, including attack statistics, DDoS malicious code analysis and behavioral trends.
Published By: Verisign
Published Date: Nov 21, 2014
This report contains the observations and insights derived from mitigations enacted on behalf of, and in cooperation with, customers of Verisign DDoS Protection Services. It represents a unique view into the attack trends unfolding online for the previous quarter, including attack statistics, behavioral trends and
Veeam® Cloud Connect is an easy, efficient way for your customers to get backups offsite. More specifically, Veeam Cloud Connect helps customers avoid catastrophic data loss by keeping their backups in a service-provider infrastructure provided by you! This document explains how your customers will reap immediate benefit from using Veeam Cloud Connect and how you will increase sales opportunities and revenue by selling it.
Join Sam El-Sayed, Sales Manager for N-able Technologies, on August 13 as he discusses how N-able helps you build your managed services revenue from the ground up. This session will highlight how VoIP companies all over the world have followed N-able’s systematic approach to cross and up sell existing customers and execute on a new clients acquisition strategy to increase services revenue.
Many organizations are evaluating the move to desktop virtualization, and solution providers can help customers make the transition to a virtual desktop infrastructure (VDI). Solution providers can tap into this growing market and provide related products and services, but competing in the market comes with challenges such as understanding the business needs of customers in a variety of industries. This Everything Channel Starter Pack describes the desktop virtualization opportunities and how Avnet's SolutionsPath® methodology provides a step-by-step methodology to overcome challenges through solution specialization. Among the potential benefits for solution providers are revenue growth, faster time to market and increased customer retention.
Learn how this eBrief addresses the challenges of a decentralized telecommunications network and how these can be deployed to effectively keep mobile and remote staff connected with their colleagues and customers for improved business efficiency on a global basis. An analysis of upfront and ongoing service costs considerations for mobile communications is also reviewed.
Since 1987, On-line Computer Products has offered cutting edge Technology Support Products, Services and Solutions to the IT / Network Operations Industry. Different from the Office Supply Superchains, this women-owned business focuses on those Products, Services and Solutions that are most critical to the function and day-to-day operation of those departments and business sectors.
With an extensive product line and a knowledgeable and proficient sales and customer service group, you'll find On-line Computer Products can assist with the functions as well as the applications of your needs.
Business applications today have become the primary interface between a company and its customers. And, there has simultaneously been tremendous innovation in the area of business intelligence, which can unlock a personalized experience for each and every user - and help support key corporate objectives to increase revenue, strengthen customer loyalty and establish and maintain a high-quality brand in the marketplace. For technology managers, then, this is an exciting time to demonstrate the value of IT to the business. But, the situation also exposes the intense risk we place on our IT applications because they now carry enormous organizational responsibility and significance. Companies that have implemented infrastructure management solutions from CA Technologies Report:
. Service desk calls by as much as 40%
. Reduction of IT management tools in use by 50%
. First-call closure rate improvement by a factor of three
. Mean-time-to-repair improvements of up to 50%
. Staff efficiency improvements of up to 43%
. An average return on investment in nine months or less
In May 2010, CA Technologies commissioned Forrester Consulting to examine the financial impact and potential return on investment (ROI) that an organization might realize from implementing CA's Oblicore Guarantee solution. To determine the impact, Forrester examined the specific costs, benefits, flexibility, and risk elements that a CA customer, Catholic Health East (CHE), experienced over the past three years using the CA Oblicore Guarantee solution. From interviews conducted by Forrester, it was determined that CHE's use of CA's Oblicore Guarantee solution allowed for a significant redeployment of labor necessary to compile and distribute service-level management reports to its system office customers and enabled a similar labor cost avoidance associated with compiling and distributing reports to its hospitals or Regional Health Corporations (RHCs). Based on our interviews, Forrester projects a three-year, risk-adjusted total net present value (NPV) of $173,420, representing the net costs and benefits attributed to using the CA Oblicore Guarantee solution versus CHE's previous manual processes used in service management reporting. (See details below in Costs, Benefits, Flexibility, and Risks sections). In addition, the risk-adjusted ROI was a favorable 45%, and the payback period was within 20 months.
Published By: Autotask
Published Date: Nov 29, 2010
This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most SPs, including: tracking customer information; implementing IT and software consulting engagements; processing customer service requests; capturing and converting managed service alerts; tracking and real-time monitoring of billable time; approving and invoicing all project and service work, including expenses; optimizing service tech utilization; and rapidly producing business reports and metrics.
Published By: Autotask
Published Date: Nov 29, 2010
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. An effective Service Level Management system will not only ensure that your key targets for service success - response times, resolution plans and resolutions - are being met, it will also offer a process for expediting issues and tickets when your metrics are at risk of not being met.
Cloud hosting enables companies to focus on their core business rather than managing the complexities of building, maintaining and regularly upgrading the underlying infrastructure. For your customers stuck with old, end-of-life systems, a hosted environment provides an affordable way to migrate to a modern solution that supports advanced capabilities like speech recognition, personalization, voice biometrics, multi-channel self-service and more.
A recent survey found that 89% of consumers have started doing business with a competitor following a poor customer experience. In the current economic environment, customer service has not only become a competitive differentiator, but a hallmark of profitability.
Industry reports all come to the same stunning conclusion: channel partners leave tens of billions of dollars in revenue on the table each and every year. Surprisingly, this lost opportunity is not in hardware or application integration, it’s in maintenance contract renewal revenues - money from sales of services essential for customers to operate. To change this forgotten potential into opportunity, resellers, distributors, and manufacturers must find a way to transform existing data into actionable intelligence. New contract management tools are now helping companies achieve this objective. By combining the two key functions of asset tracking and business intelligence, these tools are helping channel partners increase efficiency, better serve customers, and establishing strong streams of maintenance services revenue for the future. Learn more!
Published By: LogMeIn
Published Date: Jun 05, 2014
This research report delivers the information you need to remain a trusted IT expert to your clients and drive revenue in today's app-centric world.
Read this report to learn:
• The realities of BYOA and how it affects you and your customers
• The drivers for end user-introduced applications
• The risks associated with unmanaged cloud apps
• Key opportunities to expand your services portfolio by adding cloud apps and app management solutions
• How to gain a competitive advantage by embracing BYOA