Businesses are now competing in an application economy. More than ever, it is the caliber of applications that shapes an organization’s fortunes. Enterprises will increasingly need value-added services that help speed application innovation. Those cloud service providers (CSPs) that address this demand can move up in the value chain, boost differentiation and establish more strategic customer relationships. This white paper details the opportunities, the requirements and the strategies for delivering winning application-centric cloud services in the application economy
As one of the world’s largest Internet commerce platforms, eBay demands extreme data center reliability; any downtime would impact transactions worth more than $2,000 a second. Thus its global data center team must excel simultaneously in delivering uptime and flexibility, while keeping costs down – a truly complex challenge, requiring constant innovation to be successful.
Published By: Toshiba
Published Date: Oct 22, 2010
At Gannon University in Erie, PA, the fall of 2007 not only brought new students, but also new teaching methods to the renowned Radiologic Sciences program that helped drive new innovation and interactive learning in the classroom, and across the campus. The challenge posed was how to make the Radiologic Sciences program interactive, filmless and eventually paperless.
Business applications today have become the primary interface between a company and its customers. And, there has simultaneously been tremendous innovation in the area of business intelligence, which can unlock a personalized experience for each and every user - and help support key corporate objectives to increase revenue, strengthen customer loyalty and establish and maintain a high-quality brand in the marketplace. For technology managers, then, this is an exciting time to demonstrate the value of IT to the business. But, the situation also exposes the intense risk we place on our IT applications because they now carry enormous organizational responsibility and significance. Companies that have implemented infrastructure management solutions from CA Technologies Report:
. Service desk calls by as much as 40%
. Reduction of IT management tools in use by 50%
. First-call closure rate improvement by a factor of three
. Mean-time-to-repair improvements of up to 50%
. Staff efficiency improvements of up to 43%
. An average return on investment in nine months or less
Solution Providers looking to gain a competitive edge should read this white paper to learn how recovery-performance based pricing can drive new client acquisition, influence higher customer retention and provide your customers with immediate savings on their backup and recovery costs which they can repurpose on other services and solutions.
This paper is part of a series developed by IDC to educate organizations on the cloud opportunity and provide guidance on how to succeed in the cloud marketplace.
In 2008, IDC started to notice the IT industry was at the beginning of a hyper-disruption – one of those massive shifts that comes along every 20–25 years. In 2011, we had seen enough to give it a name: the 3rd Platform. The new era of technology is built on the four technology pillars for innovation and growth: cloud, mobile, big data, and social technologies.
IBM eX5 Systems have achieved outstanding scalability and performance by applying extensive expertise and years of innovation from other technologies to x86-based servers. It examines rewards that can be achieved in data center consolidation through virtualizing with IBM x86-based servers.
Published By: AccelOps
Published Date: Jun 27, 2013
Enterprise Management Associates (EMA) has had a solid, three-year history tracking AccelOps, a pioneering software developer that enables network and security administrators to
monitor performance, availability and events with just one application. They found that AccelOps customers are enjoying unique benefits in terms of time to value, scope of
value, and cohesiveness in performance and security management thanks to the AccelOps’s premium on pragmatic innovations. This report provides a current view of
AccelOps’ capabilities in industry context, including interview excerpts with three AccelOps customers. Learn how AccelOps can help your business!
Published By: Star2Star
Published Date: Nov 14, 2014
Frost & Sullivan is in its 50th year in business with a global research organization of 1,800 analysts and consultants who monitor more than 300 industries and 250,000 companies.
The company’s research philosophy originates with the CEO’s 360-Degree Perspective™, which serves as the foundation of its TEAM Research™ methodology. This unique approach
enables us to determine how best-in-class companies worldwide manage growth,innovation and leadership. Based on the findings of this Best Practices research, Frost &
Sullivan is proud to present the 2014 North American Product Differentiation Excellence Award in Unified Communications Deployment Architectures to Star2Star Communications.
Published By: LogicNow
Published Date: Nov 05, 2015
Cyber crime is one of the most innovative businesses in existence today – and make no mistake, it is a business. Cyber criminals are constantly evolving their attack techniques and tools, as cyber security researchers do their best to thwart them. In some ways, you could say that innovation is a core competency in the cyber crime world; perhaps more so even than in legitimate software development.
IT executives are in one of the most dynamic, challenging business environments of all time. The business expects speed; the IT function strives to keep up while pursuing innovation and efficiency. Many CIOs recognize that cloud is a possible solution to achieving both but they are uncertain about the best way to
Whether your company seeks to modernize IT, fuel innovation or accelerate growth, you’ll find that by identifying the most appropriate cloud journey for your organization, you can determine the best potential entry points to cloud migration as well as identify, prepare and prevent possible roadblocks.
And, you’ll discover how the right cloud platform and partner can enable your success by leveraging different layers of the cloud to reach your desired business outcomes—and ultimately achieve true business transformation.
Published By: Microsoft
Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty.
The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Apache Spark has become a critical tool for all types of businesses across all industries. It is enabling organizations to leverage the power of analytics to drive innovation and create new business models.
The availability of public cloud services, particularly Amazon Web Services, has been an important factor in fueling the growth of Spark. However, IT organizations and Spark users are beginning to run up against limitations in relying on the public cloud—namely control, cost and performance.
Mission essential systems run on mainframes. With 71% of corporate data, it is no wonder that 63% of your peers are forecasting growth in utilization. What’s more is that the Mainframe now finds itself at an inflection point: going from being a supporting platform of transaction revenue to becoming a source of revenue growth and innovation. In fact, according to IDC Connected Mainframe adopters are realizing 300% ROI, a 10 month payback and additional $200M in application revenue. The Infographic also covers the 2 main strategies of Connected Mainframe – Modernization and Integration and technology initiatives under each with customer quotes.
For increasing numbers of organizations, the new reality for development, deployment and delivery of applications and services is hybrid cloud. Few, if any, organizations are going to move all their strategic workloads to the cloud, but virtually every enterprise is embracing cloud for a wide variety of requirements.
To accelerate innovation, improve the IT delivery economic model and reduce risk, organizations need to combine data and experience in a cognitive model that yields deeper and more meaningful insights for smarter decisionmaking. Whether the user needs a data set maintained in house for customer analytics or access to a cloud-based data store for assessing marketing program results — or any other business need — a high-performance, highly available, mixed-load database platform is required.
With digital transformation reshaping the modern enterprise, applications represent a new class of assets and an important source of differentiation. The ever-more-competitive digital economy requires that your applications be delivered with unprecedented speed, scale, and agility, which is why more and more organizations are turning to the cloud.
This explosive growth of apps hosted in the cloud creates a world of opportunities—and a whole new set of challenges for organizations that must now deploy and manage a vast portfolio of applications in multi-cloud environments. Automation and orchestration systems can help streamline and standardize IT processes across traditional data centers, private clouds, and public clouds. But with rapid innovation come concerns about security and delivering a consistent experience across environments.
Published By: Oracle OMC
Published Date: Nov 30, 2017
The headwinds facing traditional and online retailers in 2017 are numerous and well documented. Chief among the challenges: a sustained assault on established business models driven by changing consumer behavior and the competitive might of e-commerce giant Amazon. Large big-box players, such as Walmart and Target, are responding to the threat - and embracing the opportunity of e-commerce - by boosting online spending by hundreds of millions or even billions of dollars annually.
Yet even the largest and most well-resourced players can’t
simply spend their way to success. Competing with Amazon
and adjusting to the changing demands of consumers
means taking a hard look at the engines driving e-commerce
and digital marketing operations, scouring for missed
opportunities, and investing in the technologies that will
fuel the innovations of tomorrow.
Published By: Oracle OMC
Published Date: Nov 30, 2017
The headwinds facing traditional and online retailers in 2017 are numerous and well documented. Chief among the challenges: a sustained assault on established business models driven by changing consumer behavior and the competitive might of e-commerce giant Amazon. Large big-box players, such as Walmart and Target, are responding to the threat - and embracing the opportunity of e-commerce - by boosting online spending by hundreds of millions or even billions of dollars annually. Yet even the largest and most well-resourced players can’t simply spend their way to success. Competing with Amazon and adjusting to the changing demands of consumers means taking a hard look at the engines driving e-commerce and digital marketing operations, scouring for missed opportunities, and investing in the technologies that will fuel the innovations of tomorrow.
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger,
WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same
familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in
À l’heure où les entreprises traditionnelles s’emploient à copier les pionniers d’Internet sur le terrain de l’agilité et de l’innovation, le développement d’applications devient de plus en plus complexe. Tout d’abord, les codes source monolithiques sur lesquels reposent traditionnellement les applications d’entreprise ralentissent le lancement de nouveaux services. Quant au cloisonnement et à la dispersion des équipes opérationnelles et de développement, ils provoquent un manque de coordination des actions de chacun en interne. Et pour couronner le tout, les utilisateurs sont plus exigeants que jamais sur les questions d’expérience et de performance. Les entreprises doivent donc assurer une scalabilité efficace et un suivi attentif de leurs environnements. Le tout, bien entendu, sur fond de disponibilité à 100 % des services.
For the past several years IBM has been divesting its hardware business. At the same time, Oracle has continued to invest in IT infrastructure and cloud innovation. Oracle SPARC servers offer you greater performance and efficiency compared to IBM Power systems, with additional security and lower costs, along with the flexibility to run your applications on-premises or in the Oracle Cloud.
Download this whitepaper to completely understand the value of the Oracle SPARC and the 5 reasons to choose Oracle SPARC over IBM Power.
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
We’re amidst disruption in the way people work and learn. Learning and Development as a function must adapt and go beyond the "check the box" approach, putting the learner experience front and center. Employees are now sitting in the driver's seat when it comes to their career path. Forward thinking organizations must move from simply managing training to creating a holistic learning experience, and transition from being training facilitators to learning curators. Modern tools will help make this transition possible. Whether you’re developing an L&D program from the ground up, or want to bring innovation into your current program, this eBook can help you structure your plans to be even more impactful for your business and for your workforce.