Business applications today have become the primary interface between a company and its customers. And, there has simultaneously been tremendous innovation in the area of business intelligence, which can unlock a personalized experience for each and every user - and help support key corporate objectives to increase revenue, strengthen customer loyalty and establish and maintain a high-quality brand in the marketplace. For technology managers, then, this is an exciting time to demonstrate the value of IT to the business. But, the situation also exposes the intense risk we place on our IT applications because they now carry enormous organizational responsibility and significance. Companies that have implemented infrastructure management solutions from CA Technologies Report:
. Service desk calls by as much as 40%
. Reduction of IT management tools in use by 50%
. First-call closure rate improvement by a factor of three
. Mean-time-to-repair improvements of up to 50%
. Staff efficiency improvements of up to 43%
. An average return on investment in nine months or less
Published By: Autotask
Published Date: Nov 29, 2010
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. An effective Service Level Management system will not only ensure that your key targets for service success - response times, resolution plans and resolutions - are being met, it will also offer a process for expediting issues and tickets when your metrics are at risk of not being met.
Published By: Lookout
Published Date: Apr 18, 2018
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years.
As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence.
Watch the webinar to learn more about:
What makes up the full spectrum of mobile risks
Lookout's Mobile Risk Matrix covering the key components of risk
How to evolve beyond mobile device management
Growth is definitely on the agenda for manufacturers, along with avoiding the pitfalls of rapid growth. This was clear in a global survey recently undertaken on behalf of Epicor Software Corporation (Epicor) by MORAR Consulting. Our research identified key factors that growing manufacturers cited as essential to their success, along with risks that manufacturers believe could threaten growth for unprepared businesses.
The Epicor “Profitable Growth in Action” eBook features seven manufacturers and the factors they consider critical to their success. Get the eBook to learn how you can help boost your company’s potential for profitable growth.
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.”
Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk.
Access the white paper today!"
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this:
At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business.
Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs.
This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include:
• Limited visibility
• Productivity barriers
• Risk exposures
Download now to learn how to formulate a plan to yield savings--savings that fa
How do you know for sure that you're managing compliance with labor laws and regulations correctly and accurately? Start by completing this checklist. Responses to a recent Kronos® survey of 812 HR and payroll managers identified five key compliance readiness issues that organizations need to address to reduce risk of noncompliance.
These issues were determined from questions such as:
•Can I easily respond to and communicate to my organization about new regulations within 60 to 90 days?
•Do I spend more time on duplicate data entry among various systems than I do on strategic initiatives?
•Does my workforce management vendor provide education and tools that help my organization stay compliant?
Download this piece and complete the entire checklist to see where your organization stands on compliance preparedness. You can also and find out more about the Kronos single unified platform for HR and payroll that can help you adapt to regulatory changes and reduce the data-entry complexity, co
Safety is a top priority for companies with a fleet of drivers and vehicles. It starts with hiring and screening new employees with safe driving records and qualifications. You may even have written safety policies. However, having visibility into your driver’s whereabouts and their behaviors behind the wheel is key in identifying and preventing risks before it costs your business.
Do you wish that you could sit in the passenger seat of every vehicle in your fleet to watch driver behavior?
With data-driven fleet safety management software from Silent Passenger you can. According to NHTSA, the cause of 94% of collisions is driver error. By monitoring unsafe driver behaviors such as speeding, hard braking, and fast acceleration is key to preserving fleet safety. A reliable fleet safety management software delivers key business intelligence that helps maintain fleet efficiency and productivity on the road.
Improve Safety and Reduce Operational Costs
Running a safer fleet can have a signif
Published By: HPE Intel
Published Date: Mar 15, 2016
Enterprise Storage and Backup Transformation Workshop helps you to:
• Bring key stakeholders together in a focused workshop
• Create an agreed-upon list of next initiatives
• Reduce the risk of new projects
• Improve solution total cost of ownership
• Quickly recognize tangible returns
Download "Guide your data transformation: HPE Storage and Backup Transformation Workshop" to learn more.
The stats, risks, and tactics you need to shape your mobile strategy are in this definitive guide!
We’ve compiled all the stats you need from first- and third-party surveys. We’ve identified the key risks. And, we’ve outlined the tactics you can put in place. With this definitive guide, you will have everything you need to shape a mobile strategy that succeeds.
Get this guide now.
Explore how SAP HANA Enterprise Cloud empowers business and IT operations to unlock the full value of the SAP HANA platform in the cloud. See how our end-to-end, privately managed cloud solution delivers a comprehensive, coordinated application landscape and suite of managed services.
Published By: Oracle CX
Published Date: Oct 20, 2017
This whitepaper explores the new SPARC S7 server features and then compares this
offering to a similar x86 offering.
The key characteristics of the SPARC S7 to be highlighted are:
? Designed for scale-out and cloud infrastructures
? SPARC S7 processor with greater core performance than the latest Intel Xeon E5
? Software in Silicon which offers hardware-based features such as data acceleration
The SPARC S7 is then compared to a similar x86 solution from three different
perspectives, namely performance, risk and cost.
Performance matters as business markets are
driving IT to provide an environment that:
? Continuously provides real-time results.
? Processes more complex workload stacks.
? Optimizes usage of per-core software licenses.
Risk matters today and into the foreseeable future,
as challenges to secure systems and data are
becoming more frequent and invasive from within
and from outside. Oracle SPARC systems approach
risk management from multiple perspectiv
Published By: ShoreTel
Published Date: Oct 26, 2012
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution, enabling organizations to properly evaluate competing solutions. This white paper examines the total cost of ownership measured in different ways.
This paper reveals how not securing all of your keys and certificates enables cybercriminals to bypass controls like threat detection, data protection, firewalls, VPNs, DLP, privileged access, and authentication systems that you expect will mitigate threats.
EAM software delivers key benefits to an organization that relies on expensive and complex assets. It gives senior management visibility and control over the drivers of cost and productivity of those assets. And it offers real maintenance management and risk management benefits. Learn the 5 steps to realizing EAM software benefits today!
The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners.
Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk:
• Manage the rapid growth in certificates
• Gain visibility into where keys and certificates are located
• Secure your certificates against cyberattacks
• Enforce automation of certificate issuance and renewal
In property and casualty insurance, closing new business quickly is key. The longer you leave documents on the kitchen table for signature, the higher the risk of drop-off. Today, people are online. That’s where they want to do business, and they are rewarding carriers and agents who can provide a fast and convenient digital experience.
This eBook shows you how P&C companies of all sizes are using electronic signature technology get documents securely signed online – on any mobile device or computer, from anywhere, in minutes.
The digital revolution is reshaping how business is being conducted. Companies are exploring new ways to use mobile, social, and other digital channels to connect with customers in the channels they prefer and to drive efficiencies in business and operational processes. A major challenge companies face in executing on digital strategies is determining which C-level executive is best positioned to drive the digital agenda. Research reflects that ownership is fractured across multiple C-level roles. Thanks to their technical acumen and their unique perspective across all facets of the business, the CIO is ideally positioned to navigate the digital journey.
In this white paper by Workday and HMG Strategy, you will discover:
• Examples of innovative techniques in digital business that are resulting in successful business transformation by industry leaders.
• The key traits that are required by innovative CIOs to flourish, including a willingness to be risk-tolerant and apply courageous
In competitive business environments, speed is a key differentiator. IT organizations worldwide have realized significant value in transitioning from traditional disk to flash-based storage architectures, paving the path to making businesses more responsive and ultimately more competitive. Learn how to transform traditional IT with high-speed data delivery while reducing the costs and risks.
See how APT 18 conducted its proof-of-concept attack, learn how attackers bypassed critical security controls and find out how you can eliminate blind spots, reduce risk, and respond and remediate faster.
Covert communications are key enablers of cyber attacks that allow remote humans to patiently manage and direct their attacks undetected. Attackers choose these vehicles specifically for their ability to evade signatures, malware sandboxes and reputation lists.
To learn how Vectra empowers security teams to automatically pinpoint active cyber attacks as they’re happening, correlate threats with the hosts that are under attack, prioritize attacks that pose the greatest business risk, and quickly prevent or mitigate loss, register to get the white paper Detecting Covert Communications.