Business applications today have become the primary interface between a company and its customers. And, there has simultaneously been tremendous innovation in the area of business intelligence, which can unlock a personalized experience for each and every user - and help support key corporate objectives to increase revenue, strengthen customer loyalty and establish and maintain a high-quality brand in the marketplace. For technology managers, then, this is an exciting time to demonstrate the value of IT to the business. But, the situation also exposes the intense risk we place on our IT applications because they now carry enormous organizational responsibility and significance. Companies that have implemented infrastructure management solutions from CA Technologies Report:
. Service desk calls by as much as 40%
. Reduction of IT management tools in use by 50%
. First-call closure rate improvement by a factor of three
. Mean-time-to-repair improvements of up to 50%
. Staff efficiency improvements of up to 43%
. An average return on investment in nine months or less
Published By: Autotask
Published Date: Nov 29, 2010
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. An effective Service Level Management system will not only ensure that your key targets for service success - response times, resolution plans and resolutions - are being met, it will also offer a process for expediting issues and tickets when your metrics are at risk of not being met.
IBM SPSS predictive analytics solutions help uncover key predictors that lead to online student success or failure. Identifying specific issues early, target intervention measures for at-risk students, and take the appropriate steps to help improve online student graduation rates.
The role of IT is fundamentally changing from a cost-efficient enablement technology to a more strategic element of the enterprise. For companies born before the digital era, IT is a key player on their path to digital transformation; for more recent businesses designed with technology at their core, IT represents a foundational pillar on top of which everything else is built.
With this shifting role, IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with the latest trends, virtually every enterprise needs to be more agile. And, with the continued evolution of compute, storage, and applications, networks have been exposed as a bottleneck to change.
“If we had done anything differently in Washington state, we would have done it faster,” said Hammersburg. “The key message is that fraud prevention – dealing with risk and program integrity – is not a cost issue, it’s a saving. When you can truly quantify the
positive impact to the bottom line of a company or government agency, you shift the recognition that this is not an expense but that it’s a saving.”
Some government organizations may be concerned that a rigorous program to shine a light on the underground economy will shine a brighter light on how much they didn’t know until now. Don’t let that stop you, said Hammersburg. “You have the opportunity
to really get ahead of it now. Turn a risk into an opportunity going forward.”
Published By: HPE Intel
Published Date: Mar 15, 2016
Enterprise Storage and Backup Transformation Workshop helps you to:
• Bring key stakeholders together in a focused workshop
• Create an agreed-upon list of next initiatives
• Reduce the risk of new projects
• Improve solution total cost of ownership
• Quickly recognize tangible returns
Download "Guide your data transformation: HPE Storage and Backup Transformation Workshop" to learn more.
The stats, risks, and tactics you need to shape your mobile strategy are in this definitive guide!
We’ve compiled all the stats you need from first- and third-party surveys. We’ve identified the key risks. And, we’ve outlined the tactics you can put in place. With this definitive guide, you will have everything you need to shape a mobile strategy that succeeds.
Get this guide now.
Explore how SAP HANA Enterprise Cloud empowers business and IT operations to unlock the full value of the SAP HANA platform in the cloud. See how our end-to-end, privately managed cloud solution delivers a comprehensive, coordinated application landscape and suite of managed services.
Published By: Oracle CX
Published Date: Oct 20, 2017
This whitepaper explores the new SPARC S7 server features and then compares this
offering to a similar x86 offering.
The key characteristics of the SPARC S7 to be highlighted are:
? Designed for scale-out and cloud infrastructures
? SPARC S7 processor with greater core performance than the latest Intel Xeon E5
? Software in Silicon which offers hardware-based features such as data acceleration
The SPARC S7 is then compared to a similar x86 solution from three different
perspectives, namely performance, risk and cost.
Performance matters as business markets are
driving IT to provide an environment that:
? Continuously provides real-time results.
? Processes more complex workload stacks.
? Optimizes usage of per-core software licenses.
Risk matters today and into the foreseeable future,
as challenges to secure systems and data are
becoming more frequent and invasive from within
and from outside. Oracle SPARC systems approach
risk management from multiple perspectiv
Published By: ShoreTel
Published Date: Oct 26, 2012
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution, enabling organizations to properly evaluate competing solutions. This white paper examines the total cost of ownership measured in different ways.
This paper reveals how not securing all of your keys and certificates enables cybercriminals to bypass controls like threat detection, data protection, firewalls, VPNs, DLP, privileged access, and authentication systems that you expect will mitigate threats.
EAM software delivers key benefits to an organization that relies on expensive and complex assets. It gives senior management visibility and control over the drivers of cost and productivity of those assets. And it offers real maintenance management and risk management benefits. Learn the 5 steps to realizing EAM software benefits today!
The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners.
Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk:
• Manage the rapid growth in certificates
• Gain visibility into where keys and certificates are located
• Secure your certificates against cyberattacks
• Enforce automation of certificate issuance and renewal
In property and casualty insurance, closing new business quickly is key. The longer you leave documents on the kitchen table for signature, the higher the risk of drop-off. Today, people are online. That’s where they want to do business, and they are rewarding carriers and agents who can provide a fast and convenient digital experience.
This eBook shows you how P&C companies of all sizes are using electronic signature technology get documents securely signed online – on any mobile device or computer, from anywhere, in minutes.
The digital revolution is reshaping how business is being conducted. Companies are exploring new ways to use mobile, social, and other digital channels to connect with customers in the channels they prefer and to drive efficiencies in business and operational processes. A major challenge companies face in executing on digital strategies is determining which C-level executive is best positioned to drive the digital agenda. Research reflects that ownership is fractured across multiple C-level roles. Thanks to their technical acumen and their unique perspective across all facets of the business, the CIO is ideally positioned to navigate the digital journey.
In this white paper by Workday and HMG Strategy, you will discover:
• Examples of innovative techniques in digital business that are resulting in successful business transformation by industry leaders.
• The key traits that are required by innovative CIOs to flourish, including a willingness to be risk-tolerant and apply courageous
In competitive business environments, speed is a key differentiator. IT organizations worldwide have realized significant value in transitioning from traditional disk to flash-based storage architectures, paving the path to making businesses more responsive and ultimately more competitive. Learn how to transform traditional IT with high-speed data delivery while reducing the costs and risks.
See how APT 18 conducted its proof-of-concept attack, learn how attackers bypassed critical security controls and find out how you can eliminate blind spots, reduce risk, and respond and remediate faster.
Covert communications are key enablers of cyber attacks that allow remote humans to patiently manage and direct their attacks undetected. Attackers choose these vehicles specifically for their ability to evade signatures, malware sandboxes and reputation lists.
To learn how Vectra empowers security teams to automatically pinpoint active cyber attacks as they’re happening, correlate threats with the hosts that are under attack, prioritize attacks that pose the greatest business risk, and quickly prevent or mitigate loss, register to get the white paper Detecting Covert Communications.
This Edison Group whitepaper explores the new SPARC S7 server features and then compares this offering to a similar x86 offering.The key characteristics of the SPARC S7 to be highlighted are: Designed for scale-out and cloud infrastructures, SPARC S7 processor with greater core performance than the latest Intel Xeon E5, processor, Software in Silicon which offers hardware-based features such as data acceleration and security. The SPARC S7 is then compared to a similar x86 solution from three different perspectives, namely performance, risk and cost.
Talent is an increasingly critical differentiator of corporate performance and poses one of the most significant barriers to growth. CEB research finds that boards at top-performing companies are twice as likely to have a deep understanding of talent issues as boards at lower-performing competitors. However, most boards lack sufficient understanding of key talent issues facing the companies they oversee, particularly because the data and analysis they receive provide limited insight. This whitepaper outlines the critical talent conversations every board should have and shows how industry leaders are broadening their understanding of talent issues and assurance about critical talent risks by expanding the perimeter of talent issues they monitor beyond executive leadership and reshaping conversations on executive performance evaluation and succession.
The network has never been as critical to the healthcare sector as it is today. Electronic health records, Wi-Fi-connected medical devices, and clinician smart phones are among a plethora of healthcare technologies that depend on a stable network.
The consistent development of this infrastructure is key for the healthcare sector to continue its successes in creating new possibilities for management, patient and family experience, and patient outcomes.
Extreme Networks posed key questions to Nolan Greene, a senior research analyst with IDC’s Network Infrastructure group, who highlights the critical issues healthcare IT professionals must consider when building a network that maintains industry needs.
Download this report to learn about:
• Why having a modern healthcare infrastructure is so important
• The major challenges IoT brings to healthcare networks
• How IEC 80001 is impacting compliance
• Trends that confront a network IT professional in healthcare
• Risks Healthcare IT must eli