In this document you’ll discover
1) 6 ways you’re letting your customers down
2) The 4 things you absolutely have to measure
3) The secret to optimisation
4) The proof: How OSN turned around its field service performance
Hotels and resorts with function space may well have an opportunity to boost their
overall property revenue, given the escalating demand for function space and the
fact that many of them have already maximized the value of their guest rooms
through sophisticated revenue management capabilities. Success generally starts
with a next-generation technology solution that can empower sales and catering
personnel. Success also requires having in place the right organizational resources,
business processes and performance metrics.
Loyalty programs provide a framework to nurture guest relationships, offering recognition, perks and options to redeem rewards. Most importantly, they create guest profiles and transaction histories that yield the insights needed to foster what is demanded today: individualized guest interactions.
The ubiquitous nature of mobile devices can seemingly
diminish their value, making them a commodity
to be taken for granted. But their true power hasn’t
begun to be tapped — especially by hoteliers.
If seen as a gateway to operational efficiency, enhanced
guest experiences and, most importantly, a better bottom
line, mobility wouldn’t be overlooked. Which is exactly
why it’s time to view it through a different prism — or
risk being left behind by your competitors who will.
From planning a trip to selecting a hotel to commenting about the guest experience on Facebook, the travel lifecycle can be a meandering journey, filled with opportunities for consumers to engage with hospitality brands. The key for your enterprise’s success, of course, is making those moments count.
The complexities of distribution make it a most daunting challenge. Indeed, for hoteliers, mastering it might be akin to finding the industry’s Holy Grail.
Consider the task’s many facets: Maximizing exposure to attract new customers and establish presence in markets, both near and far, requires contracts and integration with an everchanging cast of OTAs and metasearch companies. Evaluating voluminous amounts of data for rate management practically defines “paralysis by analysis.” And demonstrating online capabilities that can adapt to the ever-changing demands of today’s consumers – who expect everything to be faster, better and cheaper than yesterday.
Great food and great service, delivered consistently, are at the heart of any
successful restaurant business.
But success — and survival — also depend on being profitable. Every restaurant
owner, whether independent or part of a large chain, understands that labor and
inventory costs represent a significant variable expense to the business. Keeping
control of those costs is as critical as the culinary magic that occurs in the kitchen.
After all, how can a restaurant expect to make a profit when they are regularly
overstaffing or running out of ingredients?
A loyalty program can deliver a number of important benefits to restaurants, coffee shops
or other food and beverage operations. It provides restaurant operators with a way to
reward customers and encourage repeat business. It is also an effective, measurable
marketing tool – by gathering details about your guests, such as their e-mail address and
location or date or birth, you can target them with promotions to help grow your revenue.
For the hospitality industry, it’s an important question that
needs unequivocal answers. After all, millennials, comprising
individuals born between 1981 and the late 1990s, now
represent the largest generational demographic in the U.S.
With a population of 83 million, they outnumber baby boomers
and Generation Xers, and wield enormous spending clout –
an estimated $200 billion annually. A hefty share of that pie
is earmarked for hospitality: 77% of U.S. millennials say they
visit a restaurant once a week or more, and each millennial is
projected to spend an average of $3,900 on travel this year.*
Restaurant operators often speak of innovation in terms of putting new signature dishes and food creations on the menu. But where the biggest innovation is happening today, arguably, is less on the menu and more in the technology that is driving increased efficiency and effectiveness across all parts of the food and beverage services industry. Next-generation restaurant management and POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
For hospitality leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
Health reforms and increased consumer focus on value are pushing health care organizations to deliver improved outcomes and enhanced patient experiences at reduced cost. Leading organizations are reassessing their ERP financial and HR systems to define where investments are required to tackle these challenges and provide scalability for growth. Read more.
"Consolidation in the healthcare industry has reached such a pace that the number of health systems in the United States
is on track for a 50% reduction over the next decade, making change management a high priority. In the healthcare world, where employee engagement can directly affect the quality of patient care, it’s important for organizations to have a solid change management stategy that allows for a smooth transition, communicates expected benefits and gets employees on board with change. Learn more."
Globally, employers are leveraging mobile to enhance employee productivity and flexibility, and 90% of healthcare provider employees use mobile devices to engage patients in their healthcare. How are you leveraging mobile to keep pace with changing healthcare needs? Learn more.
Finance (ERP) and HR (HCM) are the two most often used areas in any organization. How are you bringing them together to create a harmonious user experience for your healthcare organization? Get the ingredients for a happy marriage between ERP and HCM.
The changing healthcare environment means that both payers and providers must use all of their available data to ensure that employee productivity goals are met, members and patients receive high-quality service, and compliance is maintained. Unfortunately, many organizations face challenges with disparate systems providing inconsistent data. Find out how leading healthcare organizations are integrating HR and finance systems for one source of truth, and in turn enabling better decisions.
Today’s healthcare organizations struggle to compete for skilled talent and market share admist increasing competition, industry consolidation, shrinking reimbursements, and the switch from volume to value-based care. Follow these recommendations to create an agile workforce and improve patient and member satisfcation, while keeping costs in check.
The journey to digital healthcare begins with simply moving HR and other healthcare information to a digital format. An important next step is moving back-office operations to the cloud. Use the checklists of industry, technology and internal challenges facing healthcare organizations contained within this white paper to determine where you are on the cloud readiness spectrum, and begin creating a digital healthcare transformation plan for your organization.
"Successful talent acquisition today puts candidates front and center. To accomplish the goals of recruiting and retaining top talent, providing excellent patient care, and consolidating healthcare
with partners, payers need to think cost effectively. Updating
talent acquisition tactics and technologies doesn't have to be
expensive, though. Take note of how Best-in-Class companies
recruit, hire, onboard, and retain employees. Learn more."