This special report from N-able Technologies provides an overview of the NOC and help desk in the context of sweeping changes that are transforming the managed services industry. The report provides insight to the drivers of change and why your NOC and help desk will play an increasingly important role in the success of your managed
Veeam has staked a claim that the company’s purpose-built virtual machine data protection solution, Veeam Backup & Replication, is powerful, easy-to-use and affordable. This ESG Lab report documents hands-on testing of the Veeam solution and examines today’s IT challenges – including exploding data volumes, shrinking backup windows, and more stringent recovery point and recovery time objectives (RPOs and RTOs) – and the need for data protection methodologies designed for the physical infrastructure paradigm.
Published By: Intronis
Published Date: Nov 18, 2013
This report, based on exclusive research, examines the ways in which solution providers have integrated cloud-based backup and recovery into their offerings and the effect these BCDR solutions have on overall business performance. It also looks at the ways MSPs can learn from peer experience to circumvent common obstacles and energize cloud BCDR practices.
Kaspersky Lab experts are releasing new research designed to assist you in your cybersecurity business decisions. “IT Security. Fighting the Silent Threat” is a global report into business attitudes and opinions on IT security. Download the report now to get quantifiable statistics and to learn how IT business professionals’ perceptions compare with actual cyberthreat realities.
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As virtualization technology evolves and improves, the server performance and power requirements for supporting a virtualized data center increase. Aging servers struggle to meet increasing virtual workload demands and tax your data center by consuming valuable space and power. Principled Technologies compared the performance of the new NEC Express5800/A2040b to an older HP ProLiant DL385 G6 as a representative legacy server. This lab validated report details how many legacy database servers the NEC Express5800/A2040b could consolidate and the amount of space and power it saved, while maintaining steady performance within the hosted VMs.
Published By: Verisign
Published Date: Oct 22, 2014
This report contains the observations and insights derived from mitigations enacted on behalf of, and in cooperation with, customers of Verisign DDoS Protection Services and the security research of VeriSign iDefense Security Intelligence Services. It represents a unique view into the attack trends unfolding online for the previous quarter, including attack statistics, DDoS malicious code analysis and behavioral trends.
Published By: Verisign
Published Date: Nov 21, 2014
This report contains the observations and insights derived from mitigations enacted on behalf of, and in cooperation with, customers of Verisign DDoS Protection Services. It represents a unique view into the attack trends unfolding online for the previous quarter, including attack statistics, behavioral trends and
Download this complementary e-book to learn how to best report BI insights. Modern companies understand the benefits of sharing information across departments. Yet information silos are still often the norm, stifling collaboration. One means to overcome this issue is to empower the entire organization with analytic visualization and discovery tools that make information sharing an integral part of everyone’s job.
Published By: Vormetric
Published Date: Jul 28, 2016
Should you encrypt everything? There has never been more options for encrypting data across applications, databases, servers, storage, and the entire datacenter (and the cloud). This report from Securosis cuts through the confusion to help you pick the best encryption and tokenization options for your projects.
Companies can integrate QlikView into their own software solutions to power more visual dashboards, reporting and analysis, or employ QlikView as an add-on business intelligence module to extend their existing product offering.
Published By: Nimboxx
Published Date: Oct 26, 2015
How much will your business grow over the next couple of years? Reaching this goal from where your business I now requires a space efficient data center that can scale to meet your application performance demands as your services and user base grow. A hyperconverged appliance can unite the necessary compute, I/O storage, networking, and virtualization resources to become an integral part of the scalable data center. In addition to delivering reliable performance and scalability, your hyperconverged appliance should be easy to manage.
The July 2011 publication of the IDC Vendor Spotlight paper, "Recovery in the Cloud", sponsored by Doyenz, focuses on trends and technologies in advanced storage services. Specifically, the report notes that the ability to restart applications on alternate resources and the ability to access production data are critical to restarting business services. Download the report to learn more about both market trends impacting business continuity and cloud services as well as the benefits of advanced storage services.
Business applications today have become the primary interface between a company and its customers. And, there has simultaneously been tremendous innovation in the area of business intelligence, which can unlock a personalized experience for each and every user - and help support key corporate objectives to increase revenue, strengthen customer loyalty and establish and maintain a high-quality brand in the marketplace. For technology managers, then, this is an exciting time to demonstrate the value of IT to the business. But, the situation also exposes the intense risk we place on our IT applications because they now carry enormous organizational responsibility and significance. Companies that have implemented infrastructure management solutions from CA Technologies Report:
. Service desk calls by as much as 40%
. Reduction of IT management tools in use by 50%
. First-call closure rate improvement by a factor of three
. Mean-time-to-repair improvements of up to 50%
. Staff efficiency improvements of up to 43%
. An average return on investment in nine months or less
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough. Rather, to improve and ensure the performance and availability of their business-critical web applications, organizations need to be able to see and understand the actual user experience-and provide the appropriate context and visibility necessary to fix problems based on impact-based priority.
Companies that have fully implemented application performance management solutions from CA Technologies report:
. Reductions in application downtime by as much as 70%
. Decreases in mean time to repair by 50% or more
. Decreases in application performance delays by greater than 70%
. An average return on investment of 362% within eight months or less
. A total benefit of ownership of $6,443,039 over three year
Catholic Health East, a multi-institutional health system, embarked on a service delivery project that would formalize service level agreements. Catholic Health East chose CA Oblicore GuaranteeT to tackle the challenge of automating SLAs, building a service catalog, as well as monitoring, managing and reporting reliable information. As well as simplifying reporting, CA Oblicore Guarantee has helped Catholic Health East improve IT service levels. Overall, Catholic Health East has seen a 40 percent increase in problem resolution compliance.
In May 2010, CA Technologies commissioned Forrester Consulting to examine the financial impact and potential return on investment (ROI) that an organization might realize from implementing CA's Oblicore Guarantee solution. To determine the impact, Forrester examined the specific costs, benefits, flexibility, and risk elements that a CA customer, Catholic Health East (CHE), experienced over the past three years using the CA Oblicore Guarantee solution. From interviews conducted by Forrester, it was determined that CHE's use of CA's Oblicore Guarantee solution allowed for a significant redeployment of labor necessary to compile and distribute service-level management reports to its system office customers and enabled a similar labor cost avoidance associated with compiling and distributing reports to its hospitals or Regional Health Corporations (RHCs). Based on our interviews, Forrester projects a three-year, risk-adjusted total net present value (NPV) of $173,420, representing the net costs and benefits attributed to using the CA Oblicore Guarantee solution versus CHE's previous manual processes used in service management reporting. (See details below in Costs, Benefits, Flexibility, and Risks sections). In addition, the risk-adjusted ROI was a favorable 45%, and the payback period was within 20 months.
The report includes the facts - and the anecdotal evidence - from real world ISV executives who face the same challenges as you relating to cost control, scalability within growing customers, enterprise mobilization opportunities, and more.
Published By: Autotask
Published Date: Nov 29, 2010
This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most SPs, including: tracking customer information; implementing IT and software consulting engagements; processing customer service requests; capturing and converting managed service alerts; tracking and real-time monitoring of billable time; approving and invoicing all project and service work, including expenses; optimizing service tech utilization; and rapidly producing business reports and metrics.
Sanyo Denki describes the development process for the A11H SANUPS Series in this technical report. As information communication technology (IT) has expanded globally, various IT systems have been introduced. Two extremely important factors when considering use of a system are reliability and stable operation or maintenance for devices that are connected to servers, routers, and other network systems. This reliability is also required in the power source that supplies power to the device. Uninterruptible power supplies (UPS) are a large part in this reliability and Sanyo Denki has been able to address the stability, reliability and power quality with the development of this true on-line double conversion system.
Published By: NetSuite
Published Date: Feb 06, 2017
NetSuite helps IT service companies simplify operations, ensure compliance and improve enterprise-wide visibility. NetSuite continues to invest in its features for IT services including better reporting, providing better visibility of projects and resources, and applying intelligence to automate daily tasks. IT service businesses of all types use NetSuite to provide one source of the truth and to serve as a platform for growth.