In the past few years, the enterprise computing landscape has changed dramatically. Virtualization, outsourcing, SaaS, and cloud computing are creating fundamental changes, and ushering in an era in which enterprises distribute increasingly critical IT assets and applications across multiple service providers.
Monitoring sits at the foundation of the service provider’s business. If monitoring operations aren’t optimized, service providers will continue to struggle to meet current demand—and find it increasingly difficult to adapt as new demands and opportunities arise. This white paper outlines how critical monitoring governance is to optimizing operations, and it details the key requirements to instituting effective monitoring governance in your organization.
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to help ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
Businesses are now competing in an application economy. More than ever, it is the caliber of applications that shapes an organization’s fortunes. Enterprises will increasingly need value-added services that help speed application innovation. Those cloud service providers (CSPs) that address this demand can move up in the value chain, boost differentiation and establish more strategic customer relationships. This white paper details the opportunities, the requirements and the strategies for delivering winning application-centric cloud services in the application economy
Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers.
See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
Managed Service Providers are bracing for more change in the next two years than they’ve seen in the past 15. Drivers that are creating a perfect storm of disruption include new competitors, converging technologies, and IT everywhere. Change on the scale we are anticipating brings huge opportunities – and major challenges. Whether you emerge a winner or loser will be defined by how you respond to both.
In this whitepaper, you’ll learn:
• Why the Managed Services industry is rapidly commoditizing
• The key to competing with a new breed of competitor
• Why you need to think “mobile computing management”
• How big new players are taking Managed Services to the Cloud
• Concrete strategies for dealing with the big five drivers of change
• And more
There are many factors driving customers of all shapes and sizes to engage managed service providers (MSPs), not the least of which is access to cutting-edge software functionality at a fraction of the cost of acquiring the assets.
Automation can be a delicate subject in the managed service provider’s business model. On one hand, automations are a boon to consultant efficiency. Automated tasks can be repeated with minimal extra effort, greatly speeding the time to resolution for customer requests. Read the full white paper
When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses. Read the full ebook.
Published By: Continuum
Published Date: May 08, 2013
If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.
That could end up being a big mistake. A service-level agreement (SLA) protects you from legal action. More importantly, by ensuring that you and your clients share a common understanding up front regarding what you will and won’t be doing for them, a well-written SLA can actually prevent disputes from arising in the first place. Learn how Continuum can help!
Published By: Continuum
Published Date: May 08, 2013
In the face of an unexpected and untimely loss of key technical personnel, Empower needed to maintain its brand as a highly responsive IT managed services provider that client businesses can rely upon to keep their operations running smoothly.
Continuum’s RMM service allowed Empower Information Systems to maintain that level despite losing their key technical person for seven months due to illness.
Learn why Continuum's managed service platform is the right fit for your business.
Efficient utilization of shared compute, storage, and networking resources is essential in today’s virtualized data center. VMware estimates that server virtualization has reduced CapEx and OpEx costs by 40-60% in most companies. That’s real value, but is only fully realizable with the right hardware that allows Enterprise IT administrators and Managed Service Providers to leverage compute and capacity resources wherever they are available. QLogic has the answer.
Local and national businesses seeking to gain a competitive advantage rapidly adopted VoIP as a cost savings and efficiency tool over the last ten years. Learn how selecting the right partner will help you to dd value and increase margins.
In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution oriented best practices.
To stay competitive, IT solutions providers must evolve their IT services offering and embrace the modern needs of mobility through service oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they can protect their data in today's mobile world. In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution oriented best practices.
Backup is pervasive in today’s IT world, and getting there in the business world, with a total market opportunity of $5.8 billion.1 Not all backup is created equal, however. The challenge for today’s Managed Service Providers (MSPs) and Value Added Resellers (VARs) is in educating their customers on the value of what lies beyond traditional backup, and what’s needed to provide insurance against downtime. What’s needed today is not simply backup, but intelligent business continuity. It’s time to look under the hood and kick the tires, making sure you’re getting the solution that delivers on today’s more complex business continuity demands.
Learn more with Datto!
Many businesses and service providers (SPs) are looking for ways to leverage cloud based backup solutions. For businesses, backing up data into the cloud represents a cost-effective way to manage the day-to-day task of protecting critical business data. For service providers, cloud backup technology presents an opportunity to gain new customers and increase their revenue.
In the competitive world of business, sometimes a little help
from a friend can go a long way: evident in the partnership
between Dyn and Ongage.
Ongage was founded in 2010 by a team of email marketers
who believed they could make the email world a better place
for everyone involved, from senders to recipients. They did
so by creating a platform for better communications between
organizations and their audiences by finding the best matching
service providers for their needs.
Read the full case study now.
Published By: SilverSky
Published Date: May 30, 2014
This white paper includes a comprehensive list of things to consider in evaluating cloud-based email solutions, from the hidden costs of hosting your own, to additional services you might need, as well as what questions to ask your provider.
The AlienVault Unified Security Management™ platform is the only security platform that combines out-of-the-box capabilities for asset discovery, vulnerability assessment, behavioral monitoring, threat detection, and security intelligence. Designed from the ground up to support managed service use cases, AlienVault provides a reliable, highly flexible, scalable deployment model to help managed service providers quickly deploy and monitor their customer environments.
Published By: Vormetric
Published Date: Feb 10, 2015
Insider threats are caused by a wide range of offenders who either maliciously or accidentally do things that put an organization and its data at risk. The insider threat landscape is becoming more difficult to deal with as the range of miscreants moves beyond employees and privileged IT staff. It now includes outsiders who have stolen valid user credentials; business partners, suppliers, and contractors with inappropriate access rights; and third-party service providers with excessive admin privileges. Unless properly controlled, all of these groups have the opportunity to reach inside corporate networks and steal unprotected data.