In the past few years, the enterprise computing landscape has changed dramatically. Virtualization, outsourcing, SaaS, and cloud computing are creating fundamental changes, and ushering in an era in which enterprises distribute increasingly critical IT assets and applications across multiple service providers.
Monitoring sits at the foundation of the service provider’s business. If monitoring operations aren’t optimized, service providers will continue to struggle to meet current demand—and find it increasingly difficult to adapt as new demands and opportunities arise. This white paper outlines how critical monitoring governance is to optimizing operations, and it details the key requirements to instituting effective monitoring governance in your organization.
Businesses are now competing in an application economy. More than ever, it is the caliber of applications that shapes an organization’s fortunes. Enterprises will increasingly need value-added services that help speed application innovation. Those cloud service providers (CSPs) that address this demand can move up in the value chain, boost differentiation and establish more strategic customer relationships. This white paper details the opportunities, the requirements and the strategies for delivering winning application-centric cloud services in the application economy
Managed Service Providers are bracing for more change in the next two years than they’ve seen in the past 15. Drivers that are creating a perfect storm of disruption include new competitors, converging technologies, and IT everywhere. Change on the scale we are anticipating brings huge opportunities – and major challenges. Whether you emerge a winner or loser will be defined by how you respond to both.
In this whitepaper, you’ll learn:
• Why the Managed Services industry is rapidly commoditizing
• The key to competing with a new breed of competitor
• Why you need to think “mobile computing management”
• How big new players are taking Managed Services to the Cloud
• Concrete strategies for dealing with the big five drivers of change
• And more
There are many factors driving customers of all shapes and sizes to engage managed service providers (MSPs), not the least of which is access to cutting-edge software functionality at a fraction of the cost of acquiring the assets.
When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses. Read the full ebook.
Published By: Continuum
Published Date: May 08, 2013
If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.
That could end up being a big mistake. A service-level agreement (SLA) protects you from legal action. More importantly, by ensuring that you and your clients share a common understanding up front regarding what you will and won’t be doing for them, a well-written SLA can actually prevent disputes from arising in the first place. Learn how Continuum can help!
Efficient utilization of shared compute, storage, and networking resources is essential in today’s virtualized data center. VMware estimates that server virtualization has reduced CapEx and OpEx costs by 40-60% in most companies. That’s real value, but is only fully realizable with the right hardware that allows Enterprise IT administrators and Managed Service Providers to leverage compute and capacity resources wherever they are available. QLogic has the answer.
In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution oriented best practices.
To stay competitive, IT solutions providers must evolve their IT services offering and embrace the modern needs of mobility through service oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they can protect their data in today's mobile world. In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution oriented best practices.
Backup is pervasive in today’s IT world, and getting there in the business world, with a total market opportunity of $5.8 billion.1 Not all backup is created equal, however. The challenge for today’s Managed Service Providers (MSPs) and Value Added Resellers (VARs) is in educating their customers on the value of what lies beyond traditional backup, and what’s needed to provide insurance against downtime. What’s needed today is not simply backup, but intelligent business continuity. It’s time to look under the hood and kick the tires, making sure you’re getting the solution that delivers on today’s more complex business continuity demands.
Learn more with Datto!
Many businesses and service providers (SPs) are looking for ways to leverage cloud based backup solutions. For businesses, backing up data into the cloud represents a cost-effective way to manage the day-to-day task of protecting critical business data. For service providers, cloud backup technology presents an opportunity to gain new customers and increase their revenue.
In the competitive world of business, sometimes a little help
from a friend can go a long way: evident in the partnership
between Dyn and Ongage.
Ongage was founded in 2010 by a team of email marketers
who believed they could make the email world a better place
for everyone involved, from senders to recipients. They did
so by creating a platform for better communications between
organizations and their audiences by finding the best matching
service providers for their needs.
Read the full case study now.
The AlienVault Unified Security Management™ platform is the only security platform that combines out-of-the-box capabilities for asset discovery, vulnerability assessment, behavioral monitoring, threat detection, and security intelligence. Designed from the ground up to support managed service use cases, AlienVault provides a reliable, highly flexible, scalable deployment model to help managed service providers quickly deploy and monitor their customer environments.
Published By: Vormetric
Published Date: Feb 10, 2015
Insider threats are caused by a wide range of offenders who either maliciously or accidentally do things that put an organization and its data at risk. The insider threat landscape is becoming more difficult to deal with as the range of miscreants moves beyond employees and privileged IT staff. It now includes outsiders who have stolen valid user credentials; business partners, suppliers, and contractors with inappropriate access rights; and third-party service providers with excessive admin privileges. Unless properly controlled, all of these groups have the opportunity to reach inside corporate networks and steal unprotected data.
Published By: Cloudian
Published Date: Jun 08, 2015
For companies looking to build their own cloud storage infrastructure, including enterprise IT organizations and cloud service providers or cloud hosting providers, the decision to use cloud and cloud storage for the delivery of IT services is best made by starting with the knowledge and experience gained from previous work. This white paper gathers into one place the essentials of a scale-out storage reference architecture coupled with a real world example from the Cloudian support organization that is using the Cloudian HyperStore appliances and the Hortwonworks Hadoop Data Platform to analyze Big Data logs and troubleshoot customer issues.
Published By: Cloudian
Published Date: Jul 13, 2015
With the massive growth of data from the Internet of Things (IOT) to collaboration to compliance, users are demanding low-cost, flexible, easy to scale, and simple to manage data center storage solutions. Software-defined object storage delivers on these demands by capitalizing on industry standard x86 infrastructure and storage technologies to deploy more economic and manageable storage solutions compared to legacy storage architectures.
Cloudian HyperStore is an example of the new breed of software-designed storage. Cloudian HyperStore allows companies to build their own public or private cloud storage infrastructure including enterprise IT organizations, cloud service providers, or cloud hosting providers. This document gathers the essential information about a scale-out storage reference architecture and a real-world example from the Cloudian support organization that uses the Cloudian HyperStore® appliances that are powered by Lenovo hardware.
The volume and sophistication of malware has skyrocketed. According to AV-Test.org the number of new and unique malwares identified, per day, has grown from 32,000 in 2009 to over 260,000 in 2014 (more than 10,500 per hour). In today’s interconnected world of increasingly sophisticated vulnerabilities, managed service providers can no longer rely on an incomplete or sub-par security strategy to protect their customer from malware that targets an enterprise’s diverse array of endpoints.
ServeMeBest is an IT technology start-up company, developing and selling cloud services targeted at the customer care sector. The technology is backed by patents granted in the USA, and patent pending in the EU. ServeMeBest has been named by CIO Review magazine among the world’s top 20 Most Promising Contact Center Solution Providers.
Businesses of all sizes are turning to converged systems to reduce costs by running more workloads in less space, rolling out IT services faster and streamlining IT operations with extensible lifecycle management and template-driven orchestration. Benefits like these create a compelling case for the use of converged systems—from small businesses and remote offices to large data centers and web-scale service providers.
Published By: Autotask
Published Date: Oct 26, 2015
Moving from an hourly-fee based break/fix (B/F) service model to a managed services (MS) recurring-revenue contract model provides benefits to both IT Service Providers (ITSPs) and their clients.
For ITSPs, the major benefits include predictable revenue streams, more efficient resource allocation, and the ability to quickly scale to add new clients and manage more devices without adding resources. Clients benefit through more predictable IT costs, more reliable performance from technology assets, and having a single point of contact for all things technology-related.