Today’s mobile users are spoiled. They demand rich, desktop quality experiences tailored to their devices and delivered at lightning fast speeds. And while these “always on” users represent a tremendous business opportunity, satisfying their high expectations requires overcoming complex mobile delivery challenges. In this e-book, we review three key mobile delivery challenges and explain how you can overcome them by optimizing for fast APIs, mobile apps, and mobile sites to increase engagement, revenue, and customer loyalty.
Download today to learn how your business can Meet Today’s Mobile Mandate.
Published By: LogMeIn
Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
Published By: Genesys
Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world
Today, digital security is top-of-mind. From the boardroom to the backroom, everyone is asking the same questions, “How do we protect our digital experiences? How do we ensure our website is safe for our visitors? How do we make sure that no one can steal our content?” But safeguarding a digital experience isn’t a one-size-fits-all solution. It often involves multiple techniques and layers of security.
From verifying your identity (with HTTPS) to encrypting sensitive data to restricting access and protecting multimedia content, you must approach security in a layered manner, employing multiple means and techniques to protect the digital content through which your audience interacts.
This paper explores ten different methods and technologies that an organization can employ to protect its content. This multi-layered approach can effectively protect your digital content, ensure high availability, and maintain superior quality of experience for every digital visitor.
Complexity, globalization and digitalization are just some of the elements at play in the risk landscape—and data is becoming a core part of understanding and navigating risk.
How do modern finance leaders view, navigate and manage enterprise risk with data? Dun & Bradstreet surveyed global finance leaders across industries and business types. Here are the top trends that emerged from the study:
1. The Enterprise Risk & Strategy Disconnect—Finance leaders are using data and managing risk programs, but over 65% of finance leaders say there’s missing link between risk and strategy.
2. The Risks of the Use and Misuse of Data—Up to 50% of the data used to manage modern risk is disconnected. Only 15% of leaders are confident about the quality of their data.
3. Risky Relationships—Only 20% of finance leaders say the data they use to manage risk is fully integrated and shared.
Download the study to learn how finance leaders are approaching data and enterprise risk management
The evolving healthcare landscape has created a wealth of fresh opportunities for payers. There is a sense of urgency for payers in leadership roles to leverage technology and successfully transition to a value-driven healthcare system that rewards top performers and high quality standards. Passage of the Patient Protection and Affordable Care Act (PPACA) quickly changed many aspects of payers' business with higher costs, new oversight, more competition and a longer-term promise of millions of new members. Since healthcare insurance reform became law, opponents have vowed changes, if not its outright repeal. While it may be tempting to take as little action as possible and hope that the 2010 mid-term election or 2012 general election will make this all go away, the reality is that repeal is not a likely possibility.
To stay on top in in the competitive world of higher education, institutions are striving to differentiate themselves with innovative programs and high-quality student services. Core to the success of these initiatives is people. How are you attracting the best faculty and staff to deliver the outcomes today's students expect? This white paper describes modern HR best practices for fueling student success.
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace?
Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
Published By: XpertHR
Published Date: Jun 13, 2018
When it comes to managing the risk of sexual harassment claims, today’s headlines and news stories make it abundantly clear that it’s not just what you’re doing today that may create risk—but what you’ve done, or haven’t done, in the past. XpertHR’s recent Sexual Harassment Survey revealed a wide range of responses from employers hoping to tackle the issue in 2018.
New and vastly varying federal and state laws challenge HR professionals to remain on top of regulatory requirements related to policies, training and other compliance issues. XpertHR’s webinar, “Coming Soon: 50 States, 50 Sexual Harassment Training Laws,” will help you ensure you’re prepared, compliant and poised to act appropriately amid a growing number of regulations and continually emerging claims.
Get tips from expert attorneys who will help you get up-to-date on:
? New training requirements for private sector employers in New York and varying requirements in other states
? Why high-quality harassment training i
Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one
to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the
top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator.
This is confirmed by a recent Gartner1
survey, in which 86 percent of participating companies listed customer experience
as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.
Published By: TheLadders
Published Date: Apr 14, 2011
Introducing Passport: TheLadders' free recruitment solution. Now you can access TheLadders exclusive community of top quality professionals for free. Post jobs, build a pipeline of qualified candidates, manage your applicant pool and more with TheLadders Passport.
There’s a lot of pressure on creatives today. Customers have an average of six devices, and expect a nonstop flow of content that’s always personalized and relevant. It’s challenging, but with the right tools you can boost your creative process — without giving up quality.
42% of consumers make the internet their first stop for healthcare information, ranking the web second to actual physicians. Following this trend, healthcare marketers have increased their investment in a variety of digital advertising channels such as native, video, mobile, content and more in order to better educate and inspire healthcare consumers.
But whatever digital channels healthcare marketers choose, the environment matters. Consumers make snap judgments about brands based on adjacency. Over two-thirds of your audience will feel less favorably towards a brand if its placed next to untrustworthy, offensive, or low-quality content. Fortunately for brands the flip side is also true, which is why it’s imperative that you guarantee ad placements that share digital space with premium content. With Oath’s reputation as a trusted publisher, healthcare brands can experience peace of mind knowing their consumers will make positive associations that will increase brand loyalty.
Microsoft Lync is not only changing the cost structure of enterprise telephony, but is also ushering in a new user experience in which every communication is transformed into a more collaborative, engaging interaction. But it’s impossible to achieve the promises of Lync if you haven’t fully considered the underlying infrastructure. And with laptops, smartphones and tablets on track to outnumber desktops, that means wireless infrastructure. Fortunately, with a little upfront planning, you can dramatically increase the quality and reliability of multimedia over enterprise Wi-Fi. Here are 10 tips for ensuring that Lync runs well on mobile devices in your network…
Quality is a top priority for any organization, whether it’s defined by reliability and customer satisfaction or conformance with manufacturability specifications. Manufacturers are continually challenged to maintain quality while optimizing the bottom line. Inspection, testing and documentation are critical to this process; however, manual translations are riddled with error, inconsistencies and lost productivity. This article reveals how SOLIDWORKS Inspection software optimizes the inspection process, reduces costs and helps create higher quality products faster than ever.
Published By: Marketo
Published Date: Dec 12, 2016
In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team.
This paper has tried to help those who are trying to gain commitment via a simple six step set of actions. Following these will greatly increase your chances of opening the right doors and keeping them open.
Desktop management at any scale is a tedious job. Imaging, reimaging, and troubleshooting desktop systems consume valuable IT resources, and keep employees from being productive. Securing the information generated on desktops, tablets, and smartphones is no simple job either.
Many organizations are deploying virtual desktop infrastructures (VDI) for these reasons. But for deployment to be successful, computing and storage infrastructures must deliver high-quality, predictable, and productive user experiences.
Often, the best way to accomplish this is through flash-based storage solutions due to its low latency/high IOPS nature. Unfortunately many IT professionals aren't sure what type of flash array is best for their needs or how to ensure that all elements of their VDI work seamlessly.
Download now and learn how to validate a provide VDI configuration across NexGen N5 Hybrid Flash Array, VMWare Horizon View, Cisco Unified Computing System™(UCS), and Cisco Nexus Switches.