Voice of the customer (VOC) is a market research technique defined as the process of capturing a customer's expectations, preferences and aversions. Ideally, Voice of the Customer analysis produces a detailed set of customer wants and needs that is prioritized by company objectives or strategic goals. What has changed significantly is the volume and number of data sources and channels, inclusive of mobile device, kiosk, POS and tablet that are able to feed into the analysis of contextual VOC information via enabling VOC software, services and technologies.
Published By: InsideUpbg
Published Date: May 21, 2015
Choosing a business phone system is one of the most important purchasing decisions you can make for your company. The latest small business phone systems boast dozens of user-friendly features that can give your company the same functionality that large enterprises enjoy. Download our guide to learn important facts about business phone systems, including key benefits and tips for assessing the needs of your business.
As any line of business (LOB) leader knows, making customer level decisions that balance risk and profit just keeps getting harder. And even when you think you have the right decisions, turning them into actions can be even trickier. You also need to consider the factors that make smart decisions difficult. Big data. Regulations. Customers who want an offer, fast, or else you’re going to lose them.
Primary internet connections fail for a variety of reasons: severe weather, downed poles and lines or simply heavier than usual network congestion. Business continuity solutions provide businesses with back-up internet access via a cellular network when primary Wide Area Network (WAN) connections fail or are over-loaded. These solutions enable businesses to:
Maintain seamless, uninterrupted access to the internet
Process credit card transactions
Access to important information stored online
This paper will provide an overview of business continuity solutions, examples of in-use scenarios and a path to adoption in an easy to understand and digestible way. Download now.
The future of Retail is being driven by the evolving customer experience. In order to succeed, retailers must anticipate and address customer wants and needs. Transformation pays off: companies that manage their customer experiences effectively are seeing measurable gains in operational performance and financial results.
There’s been a lot of numbers passed around when it comes to software-defined wide area networks (SD-WANs). IDC predicts the market will reach $6 BILLION BY 2020. Gartner suggests 30 percent of enterprises will have deployed an sd-wan BY 2019.
This white paper takes a look at the current challenges that many
organizations face in addressing this growing need. It examines the
different types of users and stakeholders who need or want more
self-service, and lays out four factors that are critical to realizing the
full potential of self-service analytics.
Attend this webcast to learn ways you can:
1. Educate the acquisition team about your audience. What are their preferences and motivations?
2. Utilize marketing tactics to reach the talent you want. Are your recruiters storytellers?
3. Measure success. Are you evaluating your efforts along the way?
4. Engage in continuous improvement. What challenges are you tackling every day to make yourself a better recruiter?
Shipping managers want suppliers they can trust. Learn how Staples Business Advantage delivers on the qualities you should care about most — including personal account management, industry expertise, quality referrals and more.
Published By: Genesys
Published Date: Jun 06, 2017
Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.
The word is out. Apple has officially arrived in the enterprise. Once thought of as only for consumers, Apple has not so quietly created a $25 billion enterprise business — with no signs of slowing. If you want to join the Apple at work movement, but have questions yourself about security best practices or, more likely, need to alleviate the security concerns of your executives or information security team, we can help.
Topics covered include:
• How the Apple ecosystem is structured
• How Apple management differs from Windows
• What security features are unique to the Apple ecosystem
• What to consider when adding new Apple devices
• What Apple integrations are available to leverage what you already have
Customer are infinitely complex, but connecting with them doesn’t have to be.
Because while your customers may be wildly different, they do all want one thing — meaningful and relevant experiences. To deliver these experiences requires a powerful web content management system. It’s the digital foundation you need to provide the personalized experiences — that build brands, customer loyalty, and ROI. To learn more about web experience management, read The New Content Frontier. ?
Threats to your digital assets are everywhere. They’re constant. So you build defenses to keep them out. But like a carpenter framing a new addition to a house, you want to regularly step back from working on the details for a full view of your work. Do the enterprise security measures you’ve built do a complete job of protecting against intrusions? Or have you left any gaps that allow bad actors an easy way in? When you check all the possibilities, you might be surprised.
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform.
You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
Published By: Carbonite
Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter.
This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec