2 Page Written Case Study on Consolidated Communications that discusses the challenges they were facing and how IBM's Predictive Insights capability helped them find problems in their network infrastructure before they actually occurred.
In this executive brief, you’ll learn:
• The primary purpose of cloud-based sync/share and cloud-based endpoint backup
• The main differences between them
• Why your organization’s risk management and data security strategies demand a
standalone enterprise endpoint backup solution
Valuable enterprise data lives on endpoint devices, changes constantly and flows freely throughout organizations. But what happens when that data is inappropriately shared or breached because a business user adopts an unsafe consumer-based sync and share tool?
Technology advances are changing the way employees work, consumers buy, and enterprises conduct business. Old methods for marketing products are taking a back seat to online distribution, and mobile devices are ubiquitous access points to the Internet. The resulting environment is ripe for the creation and distribution of new software for handling a constantly expanding array of functions. When there is an app for everything, organizations have no choice but to adapt or risk getting left behind as markets enter the era of the Web application programming interface (API).
Financial Services firms are moving into a new phase in the evolution of communications oversight and face challenges ranging from new and changing regulations to employee privacy. Learn how legal, compliance and IT professionals are managing compliance and e-discovery for email, Web, IM, social media, enterprise social networks, corporate issued mobile devices and the bring your own device (BYOD) trend.
More organizations are deploying and migrating their information archiving to the cloud. In this report, The Radicati Group provides an overall market evaluation of 10 leading Cloud archiving providers, tips for selecting an information archiving solution and the opportunities and challenges that compliance, IT and legal professionals experience when choosing an information archiving platform.
Recent Microsoft® Exchange editions have basic archiving functionality, but highly regulated and publicly-held companies are likely to require more sophisticated third-party archiving solutions with advanced compliance, e-discovery and legal hold capabilities. Read this report to learn why content should be archived, what native archiving functionality in Exchange can (and cannot) do and recommendations for defining your archiving practices.
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies such as mobile apps offer the promise of dramatically improving the entire travel process for everyone involved. Unfortunately, the limited sharing of data across the industry means that many of these apps are not successful in getting the right data to the right user at the right time. In this guide we describe how APIs and API management offer a unique opportunity for both travel suppliers and intermediaries to better control their own destinies while increasing customer satisfaction.
Today's agile businesses are seeking to expand analytics fast, gain flexible analytic deployment options and smooth cash flows. Download this paper to learn how Teradata understands these needs and has engineered a cloud solution that meets organizations' analytic needs.
Selecting the right single sign-on solution (SSO) for your organization can be a daunting task. Competing solutions offer varying levels of application support, management overhead, and potentially confusing (and counter- productive) cost structures. But the upside in terms of improved security, manageability and user productivity enhancements provided by the right SSO solution can be dramatic.
The questions contained within are intended to help you collect and organize the critical information you need to make a well-informed decision for your organization. Please use them as a guide during your due diligence and vendor selection process. Please download the white paper to learn more.
As enterprises large and small shift their information to the cloud, an explosion of SaaS tools are making it easier than ever for employees to collaborate and innovate. Much of this sharing is being done across time zones and physical locations, by workers who are telecommuting, working in shared or public spaces, and from open networks. Information is stored on central, third-party servers that are accessible across the company and the world by anyone with an internet connection.
As a result, online security is increasingly being pushed to the forefront as a major corporate expense. Yet, 89% of the global information workforce lack clarity on how security applies to the cloud. “Data is suddenly everywhere, and so are the number of people, access points and administrators who can control – or worse, copy – the data." Please download the white paper to learn more.
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.