Data Management comprises all the disciplines related to managing data as a valuable resource. Data Resource Management is the development and execution of architectures, policies, practices and procedures that properly manage the full data lifecycle needs of an enterprise.
The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.
According to Forrester Research group, "Personalizing Customer Service Interactions" is among the top key trends facing customer service organizations today and a driving trend in 2015. Knowing a customer's history, communications preferences, and other unique data points is crucial to delivering a personalized and customized experience.
Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?
Read this Forrester whitepaper to learn more about the critical, yet often overlooked, role that data classification and data discovery can play in reducing your organization's risk and enhancing security.
Big data analytics offer organizations an unprecedented opportunity to derive new business insights and drive smarter decisions. The outcome of any big data analytics project, however, is only as good as the quality of the data being used. Although organizations may have their structured data under fairly good control, this is often not the case with the unstructured content that accounts for the vast majority of enterprise information. Good information governance is essential to the success of big data analytics projects. Good information governance also pays big dividends by reducing the costs and risks associated with the management of unstructured information. This paper explores the link between good information governance and the outcomes of big data analytics projects and takes a look at IBM's StoredIQ solution.
This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.
In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.
With the number of advanced attacks increasing every day—most undiscovered through traditional detection and response solutions—truly hunting for threats within your environment can be a laborious task. To combat this, enterprises must focus on prioritizing endpoint data collection over detection, leveraging comprehensive threat intelligence, and expanding detection beyond the moment of compromise.
Unify Your Marketing Technology and Data–It’s Easy
Download our free guidebook, “Build Your Own Marketing Cloud™,” to learn how to maximize your technology investments and drive superior cross-channel experiences.
You can’t open a newspaper or visit an online news site these days without some mention of a cyber-attack or data breach. These activities are becoming more prevalent, and as a result, the reporting of these activities is also on the rise.
Bit9 + Carbon Black reached out to a series of experts to collect their thoughts and advice on dealing with data security incidents or breaches.
Businesses need to view security as a process and leverage solutions that can proactively collect data, apply aggregated threat intelligence, reduce the cost and complexity of incident response and evolve, adapt and learn from your investigation.
This eGuide will cover how a continuous approach to response can resolve these challenges and put your organization in a better security posture by proactively preparing for a breach.
Most organizations have not proactively prepared for a breach. In fact, a majority of incident responders (52 percent) say they lack the necessary visibility into endpoint vulnerabilities. Without continuous data collection at the endpoint, preparing and responding to a breach is exponentially hampered. Download the SANS Institute’s latest industry survey to understand these key findings.
Organizations in every industry rely on applications to drive customer engagement, employee productivity and revenue. Deployed between users and the applications are a wide variety of “application services” designed to enhance security, improve performance and ensure reliability. F5 set out to evaluate the state of these services by asking IT professionals about their current and planned use of application services. Read the report to learn which strategic initiatives are driving application deployments including the most important trend for the next 2-5 years.