In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services.
RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions.
We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution.
RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services.
Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution.
Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth.
Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
Unified Communications (UC) has come a long way since Voice over IP (VoIP) was first introduced to the enterprise nearly two decades ago, evolving both as a technology and as a platform that can substantially improve the way we do business. Although VoIP remains the foundation for UC systems, in the past ten years UC solutions have also added collaboration tools such as:
Contact center features, presence, and video conferencing support;
Individual employee efficiencies like unified messaging and "bring your own device" (BYOD) support;
And underlying infrastructure upgrades such as virtualization, enhanced management systems, and improved reliability
There are two kinds of VoIP in this world, and figuring out which one is best for your budget depends on what your business needs. VoIP service providers either deliver Basic Hosted VoIP (BASIC) or Premium Managed VoIP (MANAGED). Like the names imply, BASIC is a no-frills service that requires a do-it-yourself approach, while MANAGED has all the bells and whistles, and is managed for you by a team of experts, so there’s no disturbance in the force.
Agile development cycles churn out new releases of disruptive technologies as often as every quarter, making the high-tech industry one of unpredictable product cycles and rapid growth. Success in the unpredictable high-tech industry demands improving profitability while regulating costs.
In this paper we will look at factors favoring cloud and SaaS solutions in general, reasons why secure web gateways in the cloud can provide better security than appliances and local servers, and how the Webroot Web Security Service can maximize security and minimize costs using a cloud-based architecture.
Enabling business value through the Mobile Web requires new thinking as well as a shift in technology. Putting “mobile first” and implementing services-based architectures are among the critical steps. The options are limited only to the imaginations of the designers but must be driven by the user’s context.
The Dow Chemical Company is a $60 billion enterprise composed of a worldwide network of 13 business units. Although such a decentralized business structure has competitive advantages, it can also create challenges to setting and achieving enterprise-wide goals.
Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working. Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace. Plantronics Audio devices and software are essential tools in the new Simply Smarter Office.
Voice is at the heart of enterprise collaboration. Plantronics provides a comprehensive portfolio of audio devices for the mobile professional delivering superb call clarity working anywhere. Advanced Smart Sensor Technology and Software deliver a superior user experience. InstantMeeting software allows for easy, one-touch joining of audio conference calls
In the business world, the convergence of voice and data – as well as video and mobility – has evolved into unified communications, an enabler that is difficult to pigeonhole. Encompassing voice, data, video, mobility, and more, it can be located on site or it can be delivered/hosted from the “cloud”. Most important, UC ensures that information is available and people are reachable anytime, anywhere on almost any device of their choosing.
The following describes some typical UC usage scenarios, and how you can deploy products that will maximize productivity while minimizing downtime, excessive inventory costs, operational overhead, and unsatisfied users.
Emerging technologies empower, but they can also confuse. Workers in the new mobile landscape struggle to manage communications with mobile phones, landlines, VoIP calls and different voicemail boxes, email, IM, text messages and social networking applications. Unified Communications is the answer. It’s the bridge between all these communication systems helping manage communications with one interface.
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
With an estimated 1.8 million branch offices in the US, not only is critical data being dispersed across the enterprise, but also applications. Organizations have invested in monitoring tools to help assure network and application performance, but do these tools have the visibility across the network to deliver real-time insights?
A Gigamon Visibility Fabric™ solution can extend visibility wherever critical data may exist. It eliminates the need to facilitate resources for troubleshooting and the need to install monitoring tools at every remote site. By doing so, it simplifies IT operations and centralizes monitoring tools that can reduce OPEX and CAPEX.
Simplifying IT operations by centralizing monitoring tools and connecting them into a Gigamon Visibility Fabric™ can reduce OPEX and CAPEX. These monitoring tools include systems used for application performance management (APM), customer experience management (CEM), data loss prevention (DLP), deep packet inspection (DPI), intrusion detection systems (IDS), intrusion prevention systems (IPS), network performance management (NPM), network analysis, and packet capture devices. This white paper explains how this new approach to monitoring and management of IT infrastructure provides pervasive visibility across campus, branch, virtualized and, ultimately, SDN islands.
It’s long been the conventional wisdom that you could save your company money – and make yourself look good – by suggesting a switch from a traditional business phone system to a VoIP system. The reality, though, is less clear-cut. If you have to buy a new system because you’re expanding or moving, VoIP will be both cheaper and more capable than a traditional solution. But if you have a traditional system that is partly or fully paid for, there’s no guarantee that the financial payoff from investing in a new VoIP solution, as opposed to keeping your existing system, will be as impressive as the conventional wisdom suggests.
Business telephony is changing more rapidly than ever before. Several developments are driving this accelerating change. They range from targeted technical initiatives to broad communication technology trends. If keeping your business communication strategy up to date seems difficult now, it will become much more so in the future. It is also important to stay abreast of – or ahead of – the latest developments; if you don’t, you’ll find yourself with a seriously outdated communication system. And that could put you at a competitive disadvantage.
Nearly all the transportation and distribution companies in a market are governed by the similar labor laws, pay the same fuel prices and share the same roads. So why are some much more successful than others? Winning T&L companies don’t rely on cyclical business conditions to be successful. They can be profitable in any business conditions because they are differentiated, either in the services they offer customers or in their underlying business processes.
As enterprises continue to grow, tools for collaboration are becoming more interactive. Read this to learn how to examine the need for acceleration, application control and visibility to improve and solve problems effectively for the future.