Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.
According to Forrester Research group, "Personalizing Customer Service Interactions" is among the top key trends facing customer service organizations today and a driving trend in 2015. Knowing a customer's history, communications preferences, and other unique data points is crucial to delivering a personalized and customized experience.
Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints?
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The impact of commerce on modern business is undeniable. From changing the retail experience to the introduction of pure pricing transparency, online shopping is now the primary way that brands interact with loyal and prospective customers.
In this ebook, we’ll look at the trends sweeping over the commerce landscape and show you how you can take advantage of the content and commerce combination to sell your story.
While powerful and beneficial, the Citrix XenApp environment can present new challenges to IT departments when troubleshooting application performance issues. Citrix acts as a proxy for backend applications, making it difficult to get end-toend visibility of transactions and to identify and troubleshoot end-user experience problems
The goal of understanding and managing service behavior remains elusive. Failure to adopt operational practices such as service portfolio management, process refinement, consolidation of tools, and consolidation of the organizational entities themselves explain most of the trouble.
The Riverbed SteelCentral network performance management suite of products provides considerable advantages over those of JDSU Network Instruments because of its breadth, depth and ease of use to quickly understand and pinpoint the root cause of performance problems.
How can IT achieve the flexibility and agility it needs to offer multiple types of applications in multiple locations? Just as enterprises take advantage of applications hosted in multiple locations (i.e., public clouds, private clouds, or SaaS applications), they take advantage of different networks for different reasons (i.e. performance, backup, remote access). These could be MPLS links, ATM links, traditional Internet connections, or VPN lines. Enterprises, in effect, are already building hybrid networks, and those combined with the elements of hybrid clouds create the hybrid enterprise.
When a performance degradation occurs, there are more factors and interrelationships to consider than ever before. And though you may have invested in various monitoring tools to gain visibility into the elements of your application delivery infrastructure, this view is often fragmented and the tools are managed by separate teams.
Insurance organizations are constantly replacing legacy systems
and practices with streamlined ones that help them compete
better. In the area of billing, policy and claims management,
Guidewire is broadly adopted.
In the world of network management, knowledge is power. But many organizations know a lot less about their network than they think. With proper network auditing and configuration, businesses can fill this knowledge gap.
Hospitals and healthcare providers are united under one central mission: to provide exceptional care to patients while keeping costs down. Increasingly, that’s being accomplished through technology, and healthcare providers are becoming incredibly dependent on IT for their day-to-day operations.
Riverbed® SteelHeadTM SaaS addresses cloud services/software as a service (SaaS) performance challenges by providing an easy-to-deploy optimization solution that meets customer needs for application performance over WAN and Internet connections.
Combining private wide area network (WAN) and public internet optimization, the SteelHead SaaS is a first-of-its-kind solution, which optimizes traffic across the public Internet with Riverbed’s award-winning SteelHead optimization system (formerly RiOS or Riverbed Optimization System) technology to accelerate data and application protocols. SteelHead SaaS delivers optimized performance up to 30x for cloud services/SaaS applications, such as Microsoft Office 365 or Salesforce.com, regardless of where the end user is located.
To increase agility while lowering costs, IT organizations are using virtualization and cloud-based infrastructure services to consolidate and reduce the number of physical servers and data centers across the enterprise. IDC estimates that, by 2015, more than 20 percent of the information running through servers will do so on virtualized systems. This percentage increases along with the size of the company, with some larger organizations using 100 percent virtualized systems. IDC predicts that, over the next decade, the amount of information managed by enterprise data centers will grow by a factor of 50.
SteelHead SaaS offers up to 30x better application performance for cloud services and SaaS applications deployed in enterprises. The solution combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Customers experience application acceleration immediately, without requiring any configuration changes to the user or service provider environments.
In this report, we'll look at the challenges that businesses are facing when it comes to understanding network and application performance, and how the lack of network information can lead to bad performance, low user satisfaction, compliance issues and costly downtime.