Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.
CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.
Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.
Delivering great customer experiences depends on consistency, accuracy, and convenience and this roundtable will focus on how to create and support a call center that balances inbound, outbound and intelligent call routing to make the most of the voice channel.
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.
With the expanding sophistication of large-scale breaches, the question isn’t whether most organizations will be hacked – it’s when. The APM for Security Forensics white paper shows you how performance monitoring tools can act as a network security camera. It also includes a case study of how one network team used a performance monitoring solution to identify the surprising source of an attack.
Ready to effectively monitor in the cloud? It’s time to go beyond vendor provided data and establish performance metrics and baselines that matter. The 3 Key Cloud Monitoring Metrics IT Brief helps you identify cloud monitoring challenges while providing the strategies to succeed.
Big data projects are becoming reality for nearly every major enterprise. According to a recent survey, 49 percent of respondents say they are implementing, or likely to implement big data projects in the future. Twelve percent already have. With big data comes surprising impacts to your network. The 4 Steps to Surviving Big Data white paper will help you identify problems before they start.
For today’s businesses, fast Internet access is more than a competitive advantage. It is an operational necessity. Changes in the way companies are working – and the tools they are using – have created the need for high-speed connections to services and individuals off-site. Across the country, in-house servers are rapidly being replaced by cloud-based infrastructure. Videoconferencing is helping businesses cut travel costs. Mobile devices – with easy links to work-related content – are enabling more employees to be more productive, from any location. All of these applications have one factor in common: they require bandwidth. And plenty of it. Download this white paper to learn more about high-speed internet connections.
Trends such as big data and BYOD have made the network more critical than ever. Research shows the pain points IT departments are experiencing with network infrastructure - and the investments they're making to improve capacity, scalability, and flexibility. Download this white paper to learn more about network trends.
Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever.
Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand.
In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.
In this recorded webinar presented by iCIMS you will learn how implementing recruitment technology will help improve the candidates experience while giving recruiters all the tools they need to hire top talent.
The marketing automation platform (MAP) market is rapidly changing, and businesses that "get it" know that marketing automation is essential to their long-term success. In fact, in their 2014 update to the SiriusView for Marketing Automation Platforms report, SiriusDecisions suggests that marketers who do not use and understand marketing automation are quickly becoming a dying breed. In essence, marketing automation is here!
As we move through 2015, the subject of the future of the supply chain has come back into focus. What does the future supply chain look like, and what do we expect some of the essential characteristics
to be? Although this requires a degree of speculation, there are also some trends and technologies that clearly are having, and will continue to have, an enormous impact on the supply chain.
Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software. More importantly, it
enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.
In this increasingly competitive environment, the ERP deployment choice is a signi?cant advantage for companies seeking an agile response to constantly changing and often-volatile market conditions. In particular, cloud-based ERP systems are increasingly seen as an effective means for companies to economically deploy new ERP or expand IT operations as their commercial reach broadens globally.
Collaboration is an essential element of successful businesses. Yet according to an Aberdeen ERP Benchmark survey, many businesses struggle to support true collaboration across their organizations. More ERP vendors are adding social ERP to their offerings, making collaboration easier and more fun for employees.
IBM open-standards-based service delivery and management solutions can control costs, enhance performance and increase security to help organizations achieve the full benefits of cloud and virtualization - while maintaining service quality, security and performance.
In this white paper we describe the top four issues that cause mobile projects to fail and outline a path that can take you safely around these common pitfalls and put you on track to delivering a powerful, flexible mobile application strategy.