Best Practice is a management idea which asserts that there is a technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc. The idea is that with proper processes, checks, and testing, a project can be rolled out and completed with fewer problems and unforeseen complications.
CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.
Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever.
Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand.
In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.
In this white paper we describe the top four issues that cause mobile projects to fail and outline a path that can take you safely around these common pitfalls and put you on track to delivering a powerful, flexible mobile application strategy.
The risks of irregular maintenance and non-compliance of IT and security policies can cost the organization much in terms of fines, lost opportunities and a damaged reputation. With such a serious and complex challenge, employing an efficient and comprehensive solution is paramount to minimize risk and instill confidence in the organization’s ability to fulfill on its compliance requirements.
For the record, we don't think your brand ’sux‘.
In today's social and mobile world, you may encounter negative sentiment at some point during the life of your business. In our latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn't always positive.
Things you'll learn:
- Tracking brand sentiment
- Tips to improve engagement
- Best practices for global brands
- And more tips for developing amazing customer experiences
Analyst brief brought to you by NSS Labs.
Where the goal of cyberprevention has been to reduce the probability of an attack against the organization, cyber resilience looks to reduce the impact of these attacks through cyber risk management. A cyber resilience program still considers detection and prevention techniques, but it also assumes that a breach is likely. This stance emphasizes anticipation, agility, and adaptation. Not every attack can be prevented, but with a cyber resilience program, damage can be mitigated or avoided altogether.
The Cisco 2015 Annual Security Report, which presents the research, insights, and perspectives provided by Cisco® Security Research and other security experts within Cisco, explores the ongoing race between attackers and defenders, and how users are becoming everweaker links in the security chain.
In this white paper, Jon Oltsik, Senior Principle Analyst at Enterprise Strategy Group, explores the need for objective security performance metrics in order to identify, quantify and mitigate cyber risk across the business ecosystem.
This report uncovers the direct and indirect costs of managing sales and use tax compliance that your organization may be experiencing and provides a strategy for reducing these costs through cloud software.
There's an app for that, but is it secure? Mobile Application Lifecycle Management (MALM) is the key to ensuring the protection of apps and associated data by integrating security throughout the end to end process.
The art and science of effective marketing and demand generation is like a great recipe- Marketing master chefs turn traditional pairings on their sides by re-engineering campaign planning and turning siloed fixings into successful mixings.
Read seven master chefs’ recipes for their most customer-approved dishes.
Life gets easier when you pair Microsoft Azure and New Relic, especially now that New Relic is available directly in the Microsoft Azure Marketplace. Here are five best practices that can help you enhance the performance, customer experience, and business success of your Azure applications.
The biggest change your technology management team must handle in executing a successful cloud strategy is prioritizing delivery against business priorities, not its own. The business wants faster time-to-market, greater agility, and more flexibility from the cloud strategy. This means setting priorities and creating metrics for previously unmeasured items.
Bringing an automotive product or component to the marketplace can involve complex requirements that must be addressed by numerous teams spread across different departments, companies and geographies. This white paper explores some key challenges that automotive companies face in creating smarter, more sophisticated automobiles that are made up of many systems of systems and how a holistic approach can help address them.
Make the right decisions to define the right features and functions to build into your products for reaching the right market at the right time. Learn about making better product decisions with a Rational Focal Point solution for product portfolio management.
The agile approach is unique in that it focuses on the important aspects of the development process: the people and the artifacts - software and hardware. Learn how Agile encourages developers to be more iterative, team-oriented, self-improving and customer focused.
This paper introduces practical approaches to Agile focused on core principles and practices and shows how they improve project results for embedded systems development. Agile methods are a cohesive set of concepts, principles and practices to address the challenges of software development.
Learn how workforce management technology can help you gain visibility into big data techniques to uncover staffing patterns and why that is a huge opportunity for healthcare organizations to better utilize their employees.
The business phone system search can be a complex one… but there are some must-have features that will help you narrow down your search. Our new infographic details the features that really matter for most businesses.