Business Activity Monitoring (BAM) is software that aids in monitoring of business processes, as those processes are implemented in computer systems. BAM is an enterprise solution primarily intended to provide a realtime summary of business processes to operations managers and upper management. As such, BAM presents dashboards that contain key performance indicators (KPI) that support root cause analysis and alerts that warn of impending problems.
The Definitive Guide to Marketing Metrics and Marketing Analytics shows marketing professionals how to talk the talk of C-level executives in terms of forecasting and reporting, and walk the walk to the revenue table by leveraging metrics that matter.
Join us on June 25th at 2PM BST to find out how to detect sophisticated cyber attacks using network logging technologies and learn how you can use these technologies to create an audit trail of network activity.
The following solution guide describes the ways that IBM Security offerings help organizations centrally manage and automate identity lifecycle management, access control and security analytics across the enterprise, from mainframe to workstation.
Once businesses understand the value of uptime, they can substitute data for instinct when calculating operational expenses. This on-demand webinar will provide simple steps businesses can use to produce hard numbers and discuss the ways in which they can apply that data to evaluate and justify spending.
Having trouble reaching your customers’ inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are If your reputation is lower than you’d like just follow these 4 easy steps to start hitting the inbox.
This analyst report provides guidelines for how to plan an effective Enterprise Asset Management strategy, including maturity levels, processes, and technologies in context of IT Asset Management advances. The paper was developed by Enterprise Management Associates - an IT Analyst firm.
Stop to think about how - and how often - your business interacts with customers. Most organizations believe that only a small fraction of data on interactions generated are effectively put to use. Why is that? Check out this whitepaper to see.
If you are looking for a deeper understanding of how to effectively and efficiently manage your organization’s employee handbook, code of conduct, and policies and procedures, The Definitive Guide to Policy Management is your all-inclusive resource.
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Organizations face a new breed of cyber attacks that easily thwart traditional defenses. These advanced attacks are targeted. They are persistent. And they are devastatingly effective at breaching your systems and stealing your sensitive data.
This paper examines:
The limitations of existing security solutions;
Several security architectures, including sandbox-based products;
An architecture built from the ground up to truly protect against today's advanced attacks.
As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.
To help organizations evaluate their Business Intelligence needs, Panorama Software has built a vendor agnostic multi-vendor evaluation work sheet. Organizations can rank as many vendors as they wish in a spread sheet that contains over 150 features. All data is then aggregated into a results sheet, displaying your top options.
To operate effectively in different markets, Finnish manufacturer Meka Pro needed to be able to adjust its pricing and manufacturing strategies to each locality, but had no insight into their own data. Read this case study to learn how Meka Pro used IBM® Cognos® software modules to make faster, better business decisions and improve profitability.