Business Activity Monitoring (BAM) is software that aids in monitoring of business processes, as those processes are implemented in computer systems. BAM is an enterprise solution primarily intended to provide a realtime summary of business processes to operations managers and upper management. As such, BAM presents dashboards that contain key performance indicators (KPI) that support root cause analysis and alerts that warn of impending problems.
This white paper outlines a repeatable and sustainable strategy for developing Recovery and Resolution Plans (RRPs) that will help financial institutions turn a regulatory burden into an opportunity. By following the seven steps outlined, firms can form a dynamic regulatory environment that supports a healthy and engaged organizational risk culture.
nsurance companies face ever-increasing levels of regulation amidst a complex environment of state, federal, and international oversight. And the pace is unlikely to slow—indeed, regulations are only expected to increase over time.
The first step to developing an effective strategy is to better understand the territory and how it may evolve. In this white paper, we discuss current regulatory requirements, expected changes coming down the pike, and potential threats in the years to come—along with how to stay on top of it all.
A medida que las capas de procesos, la toma de decisiones y los sistemas de TI crecen y generan una sobrecarga de complejidad, la simplificación del negocio es cada vez más un foco estratégico. Para entender el desafío, SAP y Knowledge@Wharton encuestaron a 692 líderes y miembros de equipos de todo el mundo acerca de sus puntos de vista sobre la simplificación del negocio hoy, y en el futuro.
Understanding security analytics can be a daunting job. It is more than just analyzing log files but it is less than a full-blown information security platform. In fact, according to Anton Chuvakin, research vice president for security and risk management at Gartner, it is not yet even a “market,” but rather still just a ”concept” that has yet to define best practices.
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
This IDC Buyer Case Study reviews how Cobb EMC, a regional not-for-profit electric utility company serving the greater Atlanta metropolitan area, addressed evolving IT infrastructure requirements with flash storage technology to improve performance and substantially improve IT efficiencies. This Buyer Case Study explores what drove Cobb EMC's initial interest in flash, how flash deployment has evolved in the company's environments, how the deployment has impacted its business, and what future plans exist for AFAs at Cobb EMC.
The concept of a hyper-converged data center, where collections of commodity servers are magically reconfigured through software to provide virtualized compute, storage and network services through a single point of control, sounds appealing to many IT professionals. Making a hyper-converged software-defined data center (SDDC) real, however, is often a very different story. To overcome some commonly perceived challenges and ease the transition process to this compelling new type of IT architecture, businesses need to consider specialized hyper-converged appliances, which provide an easy, cost-effective entrée to this world. Hyper-convergence moves past the provisioning of CPU power via hypervisors and enables a second generation of consolidation in the data center by bringing SAN-like storage capabilities into easy-to-configure and manage devices. This, in turn, lets companies easily bring more powerful capabilities to a range of IT tasks.
Today everything truly is connected to everything, and APIs are the connection mechanisms. Many companies are finding that their use of APIs has accelerated over the past 12 months, and that it will continue to accelerate during the next 12 months. APIs aren't really a new technology; they've actually been around for a long time. What is new is that they are in far broader usage today than they have been in the past. As of late 2015, the
ProgrammableWeb API directory listed more than 14,000
When thinking about designing and managing APIs, a number of important questions arise. Why are APIs so well used and what effect would they have on your business? What is the impact of the expanding API economy on both providers and consumers? What are API tools and how can an investment in tools be an extremely cost efficient foundation for production grade API use cases?
Since it first emerged more than a decade ago, Service Oriented
Architecture (SOA) has been both widely praised as a modern, agile approach to software development and infrastructure architecture as well as dismissed as a colossal waste of time and money.
Missed expectations for many SOA projects led one analyst in 2009 to declare, “SOA is dead.” Far from being dead, however, service oriented architecture is in fact more relevant than ever.
The pace and sophistication of data breaches is growing all the time. Anyone with valuable secrets can be a target, and likely already is. According to the Privacy Rights Clearinghouse, at the time of this writing, 884,903,517 records were breached in 4,621 incidents documented since 2005.
The Internet of Things is much talked about and fast becoming a fixture in some industries. And the technologies for transformative business applications are at hand. Yet many companies are slow to recognize and act on the opportunities. To explore those business opportunities, the associated implementation challenges, and how companies can accelerate their progress, IIA spoke with Jason Mann, Director of Industry Product Management at SAS.
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
Data is one of the most valuable business assets. Companies are using data to provide more personalized, tailored experiences to their customers, analyzing customer and operational behavior to make better decisions, and providing web and mobile apps to their customers, employees, and partners. As the keys to that data, APIs are poised to become valuable business assets in and of themselves.
In this whitepaper, we'll learn how APIs are currently transforming the enterprise, and how they will become even more integral to how we do business in the future.
In this white paper, Jon Oltsik, Senior Principle Analyst at Enterprise Strategy Group, explores the need for objective security performance metrics in order to identify, quantify and mitigate cyber risk across the business ecosystem.
Download "Cybersecurity Is Essential for M&A Due Diligence" to learn how Security Ratings can help you examine the risk your latest target poses to your information security (and potentially your bottom line).
CFOs today are finding themselves in a leadership position at the strategy table. Whether your company’s objectives are to deliver growth in 2016 or stay the course, it is crucial that the office of finance contribute to the strategic decision-making process and become one of the company’s trusted business partners.
With rich data from all parts of the organization, the finance leadership team can offer unprecedented value to the decision-making process and help make the right business decisions executable. Listen to how Finance Professionals are helping guide their organizations toward making well-reasoned, data-driven strategic decisions.
Watch how Prophix empowers you with monitoring reports and analytics to support a continuous process that involves the input of employees from across the organization. With Prophix, you can evaluate your corporate performance from both high-level and granular views. And by ensuring that you keep an eye on the alignment of business goals and the company’s progress, you will enjoy a valuable tool for facilitating informed decision making.
Best-in-Class companies put out low-cost, high quality products, in the timeframe intended, and as a result deliver on 87% of revenue targets and see a 15% increase in profit margins.
Based on the experiences of 148 respondents, this report will explore what makes a product development company successful. It will look at the differences between the Best-in-Class and their competitors to see what they attribute margins/revenue to.
Cisco made Application Policy Infrastructure Controller Enterprise Module (APIC-EM) generally available on November 3rd, 2015. It is an SDN controller that supports apps that make WAN and access networks easier to deploy and manage. Cisco’s focus on a low-risk, incremental approach to adopting SDN will appeal to its user-base. Cisco needs to describe the policy control capabilities benefits of APIC-EM, and also highlight its power as a platform and its ability to distinguish apps from point solution offerings from many other companies with competitive features.
Cloud computing is increasingly being adopted as a way for IT organizations to decrease costs, improve efficiency, and enhance business agility. NetApp has been helping companies succeed in cloud deployment to achieve tangible results since long before the term cloud entered the popular lexicon. NetApp has the people, technologies, and partnerships in place to help organizations evolve existing IT infrastructure into an efficient cloud-based service delivery model. The NetApp® Unified Storage Architecture and clustered Data ONTAP® operating system integrate all storage capabilities into a single, easy-to-use platform. By choosing NetApp when making the transition to a private cloud or a hybrid cloud, organizations will be able to meet their storage business needs now and in the future.
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone.
And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty.
Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey.
Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.