Business Activity Monitoring

HP’s $8 billion write-down. A disappointing IPO from Facebook, Groupon’s famous flameout. These watershed moments have crystallized what we’ve known for a while: Fluff can no longer trump sound operations in terms of a company’s valuation. Organizations must be built on an empirically firm foundation to flourish. And everyone – from investors on Wall Street to customers on Main Street to the SEC– is looking at companies with more scrupulous eyes.

Whether you have been with your company for 30 years or just completed your first week, chances are pretty high that you are endlessly busy and things never seem to slow down. With so much to wrap your head around and the mindset of not skipping a beat, you likely never had a moment to pause, reevaluate the way things were being done and think to yourself, “What is the real method to this madness here and is there a better, more productive and cost-effective way we could be doing it?

While virtualization is delivering clear benefits to multiple areas of IT, organizations need to start thinking about it holistically to serve business needs. Learn more about maximizing the value of your virtualization IT environment with this CIO.com eBook.

As the volume of available data increases, and we have new ways of extracting insights from data, it is valuable to take a step back and examine the impact of these insights on integration and company actions. Join us for this webinar and learn how you can use big data in your organization.

What are some of the pitfalls you can avoid when augmenting an existing infrastructure to maximize performance, results, and success? Read on.

Reaching a pinnacle of strategic importance, expense management has found high prominence within today’s organizations. Discover Aberdeen’s latest best practices for effectively managing T&E expenses.

Todd Pacific Shipyards was running a homegrown SQL/Visual Basic® system that focused primarily on purchasing, inventory, and project reporting, with a small accounts payable add-on.

The seven tips included in this whitepaper are from some of the top EAM minds in IFS North America and IFS AB, and are designed to help ensure that you get the most out of EAM software so that you can get the most out of your assets.

Realize the benefits of consolidating your ERP products down to one.

The Definitive Guide to Marketing Metrics and Marketing Analytics shows marketing professionals how to talk the talk of C-level executives in terms of forecasting and reporting, and walk the walk to the revenue table by leveraging metrics that matter.

If you want to cut to the chase on the ways to monitor your IT, cloud, and applications, and the pluses and minuses of each approach, then keep reading... If you want to know the key trade-offs of the types of software out there, then keep reading... If you want to find out what kind of monitoring solutions have been proven to work and why, then keep reading...

This paper will discuss the new IT landscape as it relates to the new integration, and argue that the need for a comprehensive integration strategy has never been more urgent. This strategy must not only take new data types into account, but also address the more fundamental issue of agility – because whatever the integration needs of an enterprise may be at the moment, they are certain to change rapidly.

According to Forrester, most organizations today are only using 12% of their available data and only 37% of organizations are planning some type of big data technology project. At a time when companies are seeing volume of information increase quickly, it’s time to take a step back and look at the impact of big data. Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Discover how your ability to operate, make decisions, reduce risks and serve customers is inextricably linked to how well you’re able to handle your big data. Continue on to gain insight into: •3 key big data management activities you need to consider •Technologies you need to create for your big data ecosystem •A multi-dimensional view of the customer is the holy grail of individualization •Overcoming key integration challenges And more!

Diagnosoft selected Caristix software and consulting. Consulting work included a hands-on workshop to co-design the interface deployment workflows that Diagnosoft customer engagements would require.

Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.

This paper addresses the challenges of planning, budgeting and forecasting in a spreadsheet environment and highlights the advantages of using a software solution designed specifically for dynamic planning. The business challenges and drivers are discussed, including organizational and technological best practices to follow. A Planning Software Selection Matrix is included to assist decision makers in selecting the most appropriate planning software for their specific business processes and needs.

This paper will help you understand the value of an FCOE and show you how one might work in your organization.

In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.

Adopting a proactive approach to customer service has the potential to attract customers rather than losing them, to drive growth and innovation instead of hindering both.

This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.

Commonwealth Bank of Australia, with over 1,000 branches and 50,000 employees was using spreadsheets to staff its branch network. When they looked to desktop process analytics from Verint they achieved major improvements in productivity and customer experience. Watch this case study to learn more about how desktop process analytics can use big data to help your organization.

Another quarter-end. You know what that means—masses of data to analyze, complex reports to generate, and a looming deadline. This white paper offers valuable tips and tricks to accelerate your company’s reporting and analysis.

This white paper focuses on best practices that will enable companies to transform the planning cycle into an evolutionary process, bringing tangible and intangible returns for the organization and leadership back into the finance department. You can improve business management through the application and adherence of budgeting and planning best practices. Read on to learn the twelve best practices that have been adopted by leading companies.

Learn how leading companies employ Corporate Performance Management (CPM) software to automate financial processes (budgeting, forecasting, reporting, and planning) that spreadsheets complete on a manual basis and reap the rewards of advanced data analysis.

Discover how leading organizations leverage performance management software to obtain commitment from senior management, forge effective partnerships with auditors, and monitor progress throughout the year.