Data Integration (DI) is the use of software and architectural principles to bring together (integrate) a set of enterprise computer applications, with an emphasis on decoupling the data integration (application adaptors and message transformations) from the business processes that use the data. Data Integration uses middleware technologies such as an Enterprise Service Bus (ESB) as part of a service-oriented architecture as a means of integration.
Get your complimentary copy of Gartner’s report for in-depth analysis of where BI is headed in 2016, who the major vendors are, and why Qlik is positioned in the Leaders quadrant for the sixth consecutive year.
"“Work” doesn’t have to be a place your employees go, it’s something they do, irrespective of time, location, and the devices used. Today, video-enabled devices allow people to work and communicate from virtually anywhere.
In “Best Practices in Creating Collaborative Workspaces” on-demand webinar, we’ll show you how you can enable users to communicate in open spaces while focusing on greater productivity and stronger team cohesion and collaboration.
Join Polycom leaders Amy Barzdukas and Chris Thorson as they share best practices on workplace collaboration and flexible work environments.
What a time to be in social customer service! With the push of a button—or the failure to push a button, for that matter —brand reputations can be tainted, customers can be turned away, and revenue can be lost. When this happens, it is simply called a “fail.” The responsibility of being in charge of customer service can sometimes be overwhelming. Without a strong strategy and tools, disaster can rear its ugly head. Some brands know this all too well. What are the most egregious examples of bad customer service in the recent past? Where, specifically, did these brands go wrong, and generally, what can customer service teams learn from these mistakes? The following are eight cautionary tales for any team hoping to avoid negative publicity, angry customers, and lost business.
Since 2001, Lithium has been devoted to one thing: helping
brands develop better relationships with their customers via
online, on-domain communities and social customer service
platforms. We have proven that better relationships -- where you
engage, inspire, educate and interact with your customers in online
communities and across social channels -- drive better revenue,
increase customer satisfaction/loyalty and create cost savings.
To support a more robust exchange of health information across multiple systems and care settings, HIT must embrace future-state technology: A single data management solution built on a single platform that stores all content in its native format in a single archive.
The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations are preventing companies from moving forward; they have become so universal and accepted in the marketplace that it is becoming more difficult to move ahead and progress the business. Flexibility, accuracy and control over the budgeting process are three prominent factors slowing this progression.
CFOs today are finding themselves in a leadership position at the strategy table. Whether your company’s objectives are to deliver growth in 2016 or stay the course, it is crucial that the office of finance contribute to the strategic decision-making process and become one of the company’s trusted business partners.
With rich data from all parts of the organization, the finance leadership team can offer unprecedented value to the decision-making process and help make the right business decisions executable. Listen to how Finance Professionals are helping guide their organizations toward making well-reasoned, data-driven strategic decisions.
Watch how Prophix empowers you with monitoring reports and analytics to support a continuous process that involves the input of employees from across the organization. With Prophix, you can evaluate your corporate performance from both high-level and granular views. And by ensuring that you keep an eye on the alignment of business goals and the company’s progress, you will enjoy a valuable tool for facilitating informed decision making.
IT leaders today are reinventing their infrastructure to support a mobile workforce and a complex array of connected devices. Against this backdrop of mobility and connectivity, Healthcare IT is tasked with meeting compliance challenges in an intricate and transformational regulatory environment. With a host of new data protection regulations and increasingly high settlement fees for data breaches, data security has never been more important to Healthcare organizations
Dramatic changes are underway in offices around the world, with Macs rapidly gaining market share in modern enterprises. Read this white paper to discover the industry-wide transitions to Macs, and tips to smooth your integration of Apple devices.
The concept of a hyper-converged data center, where collections of commodity servers are magically reconfigured through software to provide virtualized compute, storage and network services through a single point of control, sounds appealing to many IT professionals. Making a hyper-converged software-defined data center (SDDC) real, however, is often a very different story. To overcome some commonly perceived challenges and ease the transition process to this compelling new type of IT architecture, businesses need to consider specialized hyper-converged appliances, which provide an easy, cost-effective entrée to this world. Hyper-convergence moves past the provisioning of CPU power via hypervisors and enables a second generation of consolidation in the data center by bringing SAN-like storage capabilities into easy-to-configure and manage devices. This, in turn, lets companies easily bring more powerful capabilities to a range of IT tasks.
The business of IT has changed dramatically. An always-on, always-connected world means that competition is fiercer, customers are more demanding, and businesses need to innovate faster than ever. Companies can try to harness digital transformation by trying to do things the old way, but they will fall behind; the traditional IT operating model is fracturing under the digital demands of their customers, partners and employees.
This book will showcase:
-how digital transformation is affecting your business
-a roadmap to help you innovate faster, lower operational costs, and increase your IT capacity
-real-life case studies of companies who achieved great business outcomes through API-led connectivity
IT infrastructure is no longer just supporting the business; it is the business enabler. Infrastructure must support constant business demands for new applications and services with limited budgets and resources. Yet there is limited time to constantly evaluate and integrate hardware, software and networking solutions to meet continuously evolving requirements. Create an automated, dynamic infrastructure that adapts to your business demands with the VCE VxRail™ Appliance.
Recently awarded Best Sandwich Menu Variety from NRN’s Consumer Picks Survey, Jason’s Deli is known for providing healthy menu options and excellent customer service to millions of customers each year. Their goal is to delight customers and create a positive experience every time.
The Jason’s Deli IT department is no different. IT sets the same high standards for service delivery as Jason’s Deli does in their restaurants. IT partners with all areas of the business and wants to be “easy to do business with.”
Before Workday, Bill Gosling Outsourcing had limited access to critical data, a lack of consistency in how leaders viewed the business, and often made decisions based on intuition rather than fact. With Workday, Bill Gosling Outsourcing now has a unified and consistent view of its financial and HR data across three continents. Analytical productivity has increased, and employees are empowered to make data-driven decisions. See the infographic to learn more about the benefits Bill Gosling Outsourcing has experienced with Workday.
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category.
Download this Forrester Wave report and gain insight regarding how well each vendor fulfills the criteria and where they stand in relation to each other to help enterprise architecture (EA) professionals select the right partner to manage their business’ critical content.
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case
management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
When selecting an enterprise mobility platform, organizations should not only look at current mobile needs but also consider an extended roadmap that includes any future plans to develop apps, extend more business processes to mobile or expand collaboration with the extended enterprise. To prepare for a mobile-centric world, organizations today need a platform that is flexible, that scales, and that they can grow into as opposed to growing out of.
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
Traditionally, sales and marketing haven't always seen eye-to-eye. Our 2015 Sales and Marketing Alignment Survey clearly shows that in order to exceed revenue goals, outdated traditions need to change. In the eBook, we will show you the direct relationship between alignment and revenue performance and how the use of the right technologies will support business success.