Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.
This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results
Business Process Management For Dummies, IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.
Chapter 1:Understanding BPM
Chapter 2: Getting Started with BPM
Chapter 3: Putting BPM to Work for your Organization
Chapter 4: Improving BPM Automation and Decision Management
Chapter 5: Checking out BPM Success Stories
Chapter 6: Reasons to Choose BPM from IBM
IBM PureApplication System converges compute, storage, networking components, and software into a preconfigured and pretested system. This Forrester paper helps to better understand the benefits, costs, and risks associated with the IBM PureApplication System.
EMA is very much aligned with the directions that IBM is taking in its IT operations analytics strategy and product portfolio. While there is room for improvement, EMA remains optimistic that Netcool Operations Insight is the next step in a continuing set of leadership moves by the company.
Technology Adoption Analyst whitepaper by Forrester. This IBM-commissioned profile of IT operations decision-makers at enterprise companies in the US, UK and Germany evaluates IT operations analytics adoption, benefits, and challenges based on Forrester’s own market data and a custom study of the same audience.
Ready to effectively monitor in the cloud? It’s time to go beyond vendor provided data and establish performance metrics and baselines that matter. The 3 Key Cloud Monitoring Metrics IT Brief helps you identify cloud monitoring challenges while providing the strategies to succeed.
Big data projects are becoming reality for nearly every major enterprise. According to a recent survey, 49 percent of respondents say they are implementing, or likely to implement big data projects in the future. Twelve percent already have. With big data comes surprising impacts to your network. The 4 Steps to Surviving Big Data white paper will help you identify problems before they start.
Big data has been big news in recent years. Organizations recognize that they must now begin to focus on using big data technologies to solve business problems. The pressure is on for organizations to move past the discussion phase toward well-planned projects.
Learn about the four benefits of interactively creating, running, and evaluating high-performance analytic models and see how this will allow your organization to get a fast, interactive interface without all the tedious experimentation.
Digitalization—the process of exploiting digital information to maximize business success—has increased the value of your data to the point where it is arguably your most important asset. This paper explains why mastery will not be possible with merely adequate integration technology.
Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection expenditures. However, they perceive that advanced analytics requires massive infrastructure changes, expensive software licenses, analytics expertise, long lead times and major upfront capital expenses.
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight explores the impact of business analytics in North American midsize organizations.
According to a McKinsey study, half of all outsourced projects failed to meet their expected goals – while an Information Week Survey showed that 40% of outsourced projects did not save money! Factors that contribute to these problems include issues with quality, time zone challenges, and added travel expenses, among others.
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.