Change Management is the process of developing a planned approach to change in an organization. Typically the objective is to maximize the collective benefits for all people involved in the change and minimize the risk of failure of implementing the change. The discipline of change management deals primarily with the human aspect of change, and is therefore related to pure and industrial psychology.
This whitepaper examines the scale and complexity of the IT skills issue, focusing on specific areas within the IT departments where the skills issue will impact most, particularly around application development.
Business performance depends on how well a company manages its internal processes. Companies with effective business process management in place are able to analyze key performance indicators to monitor efficiency of day-to-day activities and employees against operational targets.
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
This analyst report provides guidelines for how to plan an effective Enterprise Asset Management strategy, including maturity levels, processes, and technologies in context of IT Asset Management advances. The paper was developed by Enterprise Management Associates - an IT Analyst firm.
Agile methods are increasingly popular in application, enterprise and embedded development. Yet the question remains: Do the 12 agile principles apply to more than just software? Find out how leading companies are beginning to exploit agile's iterative processes for far more than software.
If you're looking for ways to expedite time-to-market, ensure business agility, and deliver high-quality smart products while cutting costs, this ebook is for you. This IBM Limited Edition ebook, "Systems Engineering For Dummies," explains what systems engineering is and how it can help you simplify the development of smart, connected products.
Organizations developing products and systems in industries such as automotive, aerospace and defense, medical devices and consumer electronics are undergoing a transformation driven by the rapid growth in functionality delivered by software and electronics. This paper outlines an approach for using this shift to gain a competitive advantage.
This executive summary discusses the current state of project portfolio management and how it could help drive value in software delivery when it focuses on doing the right thing at the right time instead of simply on efficiency.
A strong customer orientation is an essential element to remain competitive in this environment, and Smarter Commerce, an approach developed by IBM to put the customer at the heart of business models, can help banks be more competitive.
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
How can your midsize business meet new demands for data storage with limited resources? In this eguide, you’ll find out that this innovative solution can radically improve storage performance—while minimizing expenses
According to a McKinsey study, half of all outsourced projects failed to meet their expected goals – while an Information Week Survey showed that 40% of outsourced projects did not save money! Factors that contribute to these problems include issues with quality, time zone challenges, and added travel expenses, among others.
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT
must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.