Enterprise Software is software that solves an enterprise problem and usually enterprise software is written using Enterprise Software Architecture. Due to the cost of building what is often proprietary software only large organizations attempt to build software that models the entire business enterprise and is the core system of governing the enterprise and the core of business communications within the enterprise.
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case
management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
Deliver secure, high-performance unified communications for your organization with Citrix XenApp or XenDesktop and the HDX RealTime Optimization Pack for Skype for Business—the only Microsoft-endorsed solution for delivering Skype for Business in a virtual environment.
Cyber crime is one of the most innovative businesses in existence today – and make no mistake, it is a business. This guide looks at how cyber crime has evolved and continues to evolve - and the necessity now of taking a user-focused approach to network security. If you’re in the business of helping your customers businesses stay secure – or if you’re thinking about it
Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service. Watson Engagement Advisor empowers users to get questions answered in the manner they like best.
"71% of consumers do some digital research before buying an insurance policy, and 26% of those surveyed had purchased their policies online.
Insurance companies are investing in interactive websites, mobile apps, and analytics software to help them optimize their processes, increase sales, improve customer service, and boost their financial standing. But is this enough to keep up?
As technology continues to advance, leading insurance companies are already looking ahead to the next big advance that will transform the industry: cognitive computing."
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands?
IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
With Watson Explorer, you can keep enterprise search as the foundation and transform search into Cognitive Exploration. Leveraging technological advances such as deep search and exploration, advanced content analytics, and cognitive capabilities, IBM Watson Explorer provides a unified view of the information you need, combining data from multiple internal silos and a variety of outside datasets including social media. Stop limiting your search to traditional data sources in the new, non-traditional data world.
Modern organizations often have huge stores of data, which can make it difficult for employees to find the information they need when they need it. In response, innovative enterprises are creating unified information applications based on cognitive computing technology in order to put invaluable information at workers' fingertips.
Read this report from Gartner to learn why IBM is named a Leader in Case Management and is well positioned in ability to execute and completeness of vision. Discover how IBM can accelerate the delivery of unique and flexible case management solutions including synergistic integration with additional content capabilities, like document capture and analytics.
What is the total economic impact of IBM Datacap? This Forrester paper examines the total economic impact and potential ROI that enterprises may realize and provides a framework for how to measure financial impact in their organizations.