IT Spending encompasses a set of software and procedural techniques to monitor an organization's expenses for hardware, software, and services. This includes benchmarking and justifying the organization's IT operational and capital budgets as well as IT staffing levels by comparing them with those of organizations of similar size and industry sector.
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
With its in-depth guidance and independent third-party vendor evaluations, Gartner's Magic Quadrant market assessment can assist your organization in implementing an effective social business software solution.
Build your reputation as a trusted advisor by showing clients how to work directly with alternative lenders to gain access to funding. Led by a panel of Xero Add-on Partners, BodeTree and Kabbage, and advised by Xero Partner David Tunstall, CPA, of The Tunstall Organization, you’ll walk away with a better understanding of new avenues for small business financing.
Independent research by Wintergreen Research, Inc. shows "Dramatic savings brought by IBM Rational automated test solutions". Read this paper to see how you can see a positive ROI through the ability to minimize cost and time to identify errors and diminish subsequent impacts of defects using test automation and service virtualization.
Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information---based decisions faster and better, improves operational efficiencies, and boosts the bottom line. Midsize businesses are increasingly eager to reap similar benefits. Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information---based decisions faster and better, improves operational efficiencies, and boosts the bottom line. Midsize businesses are increasingly eager to reap similar benefits.
In this case study, a company needed to find a way to update and improve a legacy trade portal application. With the help of Collaborative, using domestic resources, the company completely replaced several legacy trade portal applications, allowing for the retirement of several application platforms and legacy databases.
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD.
Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:
• Enhance Customer Experience
• Virtualize your customer service environment
• Reduce Total Cost of Ownership (TCO)
Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Businesses are tapping into the innovative potential of their companies with Red Hat Enterprise Linux. Standardize your enterprise platform across multiple hardware architectures, hypervisors and cloud providers to help IT meet the needs of your business.
Learn about a single compute service that will increase your productivity and decrease your costs while allowing Infrastructure-as-a-Service providers to quickly deploy and grow cloud services with confidence.
Office 365 empowers businesses to increase productivity and lower costs. From providing all the business tools you need and are familiar with – to keeping you constantly up to date. Join Microsoft and Agile IT for a look inside Office 365 and see for yourself why Office 365 is the last upgrade you’ll need.
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go
away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
In this paper, we explore the IT management environment. How can you integrate document solutions across
desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity
that it causes IT to suffer? Please download to learn more.
It's inevitable that upgrading to a new version of an operating system or application comes with a bit of a learning curve. With Windows 8.1, though--and its predecessor Windows 8--the curve is steep, and just finding simple tools and features can be a challenge.
Three IT transformations can help IT get its own house in order to
become the proactive partner of the business. By applying these
concepts, IT departments at major enterprises are changing the
way they engage with their business peers.
With IBM Network Connectivity Managed Services, you can control costs, improve performance and streamline operations with feature-rich services that are designed to help build and proactively manage your enterprise WAN.
Today, your company's digital presence is your reputation and your brand. But websites and other IT assets are vulnerable to security breaches, downtime and data loss—all of which can negatively affect your reputation and competitive position. Read this paper, commissioned by IBM with leading analyst Forrester to learn how IT security decision makers across the globe are doing more with less by outsourcing key security tasks.
Radicati Group's 2012 Market Quadrant for Microsoft Hosted Exchange is now available for your use. SilverSky (formerly USA.NET, a Perimeter E-Security brand), was named as a Top Player again – for the sixth consecutive year.
The Radicati Group evaluated 13 cloud-based Hosted Exchange services in a wide range of configurations from multi-tenant to single tenant environments. SilverSky was one of only four vendors placed in the "Top Players" quadrant, earning the highest score awarded for functionality.