Voice Recognition is the task of recognizing people from their voices. Such systems extract features from speech, model them and use them to recognize the person from his/her voice. Voice Recognition has a history dating back some four decades, where the output of several analog filters was averaged over time for matching. Speaker recognition uses the acoustic features of speech that have been found to differ between individuals.
CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.
Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.
There are etiquettes when it comes to being on a conference call. The following infographic exemplifies all the different kinds of conference callers. Avoid being the "musical maestro" or the "disorganized organizer" and learn your conference call etiquette.
VoIP reduces Cost per month of operation, reduces cost per call, reduces cost per service and helps reduce the tax burden associated with traditional phone service. Read this white paper to find out more.
Large multi-million dollar corporations may have the capital and the expertise to install, run and maintain an in-house VoIP service. Small to large business may be better off with a hosted solution. This whitepaper explains both the differences and the advantages of each type of service.
In this whitepaper, we will explore some of these cost-saving advantages and give you the top 10 questions to ask a provider, ensuring you get a reliable, feature-rich business phone system that can save you thousands each year.
Fresh Direct Produce workforce is more mobile, responsive with Cisco Unified Communications. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company's voice, data, and wireless communications on one secure network.
ROI helps facilitate project approvals internally and can be used as a catalyst for value derived through implementation of a product. Value can be derived from hard dollar savings, improving time to market for your own product or service, bring experts together in a "virtual" room, and in other ways.
There are key points to consider when looking for a videoconferencing system. As independent Telecommunications and IT consultants, part of what we do is to evaluate various products and systems regularly for mid-to-large enterprise clients, from 500 to over 30,000 employees. At a high level evaluation elements include costs, technology and features, and service.
As an industry expert in VoIP and UC technologies, I am personally declaring "2011 as the Year of Videoconferencing". Yes videoconferencing is here and it's going mainstream - BIG time. Read this white paper to find out why.