Workforce Management Software

Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.

This paper explores the business benefits that contractors can gain by adopting field workforce scheduling & optimization technologies.

Most organizations today understand that a disaster recovery (DR) plan is essential to their continued survival should a natural disaster occur. But implementing a DR plan entails substantial time, effort and cost - not to mention significant investment in developing new areas of technical expertise within the organization. As a result, many organizations are turning to disaster recovery service providers (DRSPs) to offload their disaster recovery operations.

Striving for employees to be able to collect, update, and access data anytime anywhere, organizations are leveraging smartphones and tablets to extend HR data and processes, creating new thresholds of efficiency, decision-making, and competitive advantage. Read this research report for new insights and examples on how mobility is impacting enterprise applications, data and processes, with a particular focus on HR applications.

Organizations of all sizes also get a host of dynamic features that take productivity to dizzying heights - without complicated installs, headaches for your IT department, or long turnaround times.

This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.

Progressive retailers have shifted to integrated store lifecycle (SLM) systems enabled by Integrated Workplace Management System (IWMS) to provide a seamless integration of all phases of the entire real estate lifecycle process from market planning; through site selection, store design and construction; to day-to-day operations such as lease administration and facility management.

See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.

When budgets are tight, it's more important than ever to get the best performance from the people who deliver, support and deploy technology. But over the past decade, managers have fallen into the trap of believing that motivation requires ever larger bags of money. Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate geeks. Getting the best from your people requires clearly understanding what really drives them.

Choose and implement a world-class ERP solution with help from our FREE guide.

Following are best practices amassed through working with leading global companies on learning initiatives.

Keen and current language skills and attention to detail, as well as first-hand knowledge of cultural innuendo, local customer and market expectations would be essential. Read this case study to find out more.

Download this case study now to see how Jonckers Translation & Engineering was able to help this customer meet its localization objectives.

Download this case study now to see how Jonckers Translation & Engineering was able to help this customer meet its localization objectives.

Is terminology management worthwhile, and what are the consequences of not implementing terminology management? Read this white paper to find out.

In just 20 minutes, discover how Perceptive Software Employee Management Solution with ImageNow eForms streamlines personnel action forms.

This interactive eBook by Robert Pagliarini, explores how to create more time, energy and passion so you and your employees can focus on what's most important, achieve your goals and experience a sense of purpose.

Citrix solution brief explains the key considerations and employee, IT and organizational benefits derived from a BYO program.

This white paper examines a Web security solution that gives companies the ability to monitor and enforce their Internet usage policies, bringing site monitoring and URL filtering together while insuring security with anti-virus and anti-spyware protection.

With 75% of business intellectual property contained in email, efficiently managing this data can pose a major challenge. Learn how hosted email archiving reduces legal risks while improving employee productivity.

CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.

Read our latest research & uncover the legal risks to your business from employee use of email & internet.

This new Forrester white paper provides a snapshot of a typical day in the life of a U.S. information worker. It reveals how workers are employing new technologies and applications, interacting with their teams and engaging in mobile activities.

Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.

Because no matter how brilliant your business plan is, if you don't have the workforce to support it, you're not going to achieve your intended business results.