The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
Read Pay Attention IT: A New Convergence Is Afoot to learn about the necessary steps you need to take now for your organization to best benefit from the Internet of Everything. Take this opportunity to ensure that your team’s continued mission of IT in government is successful.
Offices aren’t productivity factories anymore—they’re
collaboration centers where individuals and groups
can develop their best ideas. That means building out
an office takes a whole new approach, and it isn’t just
about using aesthetics and shiny toys to attract top
talent (although that is part of it). Successful offices
are functional tools that bring technology and people
together so they can do their best work. Cisco®
Collaboration tools bring people together to speed the
decision-making process and help you execute on
your most innovative ideas while cutting operational
waste. Bring Cisco Collaboration to your workplace
and create a workplace that works.
A growing number of enterprises are adopting both private and public cloud computing models. While virtualization, cloud, mobility, data analytics, and the Internet of Things (IoT) are providing tremendous opportunities for businesses, they are also creating new challenges for IT departments.
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
IT organizations are focusing on supporting growth, boosting revenue, advancing innovation, and delivering new customer experiences. Their mission is no longer about managing and troubleshooting technology. It’s about transforming business processes and driving new business outcomes.
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.
Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.