Productivity is the relationship between production of an output and one, some, or all of the resource inputs used in accomplishing the assigned task. It is measured as a ratio of output per unit of input over time. It is a measure of efficiency and is usually considered as output per person-hour.
Software applications are the mainstay of modern business. Applications deliver business-critical services to customers and enable companies to function efficiently. To ensure performance and availability of their applications, companies must have full visibility and control of the applications and enabling infrastructure. If an outage or slowdown occurs, the company needs to know precisely where the problem originated, what caused it, and how to prevent it from occurring again.
Availability, performance, user interface... Nobody cares. The age of the enterprise is here! Customers are now automatically purchasing any product you release, ensuring the longevity of your enterprise.
Businesses all over the world run on applications and data.
Your business does as well. The success of your business relies
on the performance of your applications because they deliver
the services to your customers that keep you in business. Your
IT infrastructure supports and carries these applications—the
lifeblood of your company. How to keep things up and running,
connected, responsive and relevant is enough to keep most
app owners up at night.
OpenShift Enterprise by Red Hat® is an application platform to help organizations develop, deploy, and manage existing and container-based applications seamlessly across physical, virtual, and public cloud infrastructures. Built on proven open source technologies, OpenShift Enterprise helps application development and IT operations teams modernize applications, deliver new services, and accelerate development processes.
CA Technologies, a software company servicing the majority of the Global Fortune 500, wanted to help its internal development teams get its world-class apps to market faster. By using OpenShift Enterprise by Red Hat, CA Technologies was able to provide a Platform-as-a-Service (PaaS) for its internal teams to more quickly build and deploy Software-as-a Service (SaaS) applications for its external customers. Development times dropped from months to weeks in most cases. In addition, the new system offers maximum scalability by automatically spinning up or spinning down servers based on user load.
Cisco is a leading provider of networking solutions that transform how people connect, communicate, and collaborate. A US $47 billion global company, Cisco develops intelligent networks and technology architectures for customers in industries ranging from government and military to healthcare and transportation. To help keep pace with rapidly changing customer demand, Cisco built its internal Lightweight Application Environment on OpenShift Enterprise by Red Hat. With this solution, Cisco IT delivers application middleware quickly and easily to internal developers through a self-service portal. Cisco has decreased time to market for new applications, streamlined the infrastructure using containers, increased operational efficiencies, and improved the developer experience.
There are a growing number of examples of how software and the cloud have the power to be disruptive technologies. Amazon and Alibaba in retail, Square and Apple Pay in finance, Uber and Lyft in transportation, and Netflix and Spotify in media are all examples of recent software-based services that have revolutionized how we do business. This potential for disruption across all vertical industries is driving a requirement for enterprises and their IT organizations to be more agile and responsive to changing business environments.
Built with proven open source technologies, OpenShift Enterprise by Red Hat helps application development and IT operations teams create and deploy apps with the speed and consistency that business demands.
It’s a digital world and you’re going to have to provide software services, whether to service the internal needs of your business or the demands of your customers. Doing so isn’t optional. The effective use of technology delivers business value.
The traditional technical and cultural challenges that large, hierarchical IT organizations face become more visible during times of IT transformation, such as the adoption of cloud technologies, DevOps practices, and agile methodologies. Persistent organizational culture is organic, and it can be extremely difficult for IT leaders to dictate it effectively from the top down. IT leaders can, however, use technology to encourage proper incentive structures in all levels of the organization. This paper explores the role of OpenShift by Red Hat in creating an atmosphere where creative and passionate developers can succeed frequently and quickly. Their success means decisionmakers can impact organizational culture and more rapidly achieve their goals. In this way, IT leaders can harness the efficiency and persistence of spontaneous organization, despite the inherent limitations of hierarchical systems.
The Middleware Services Group within Information Technology Services (ITS) at the University of North Carolina at Chapel Hill needed a comprehensive, dynamic solution for frequent server provisioning requests and, in particular, managed servers. Without such a solution, the likelihood that users would employ outside vendors significantly increased. Use of outside vendors would potentially increase security concerns, present additional costs, and further complicate system administration. Moving to a fully-interoperable Platform-as-a-Service (PaaS) offering, built on OpenShift Enterprise by Red Hat, has allowed the middleware services team to deliver a flexible development and hosting environment that has fostered innovation and increased peace of mind.
Today’s business world is evolving at a faster rate than ever before. Customers and partners expect IT organizations to rapidly deliver new products and services while maintaining legacy applications and infrastructures, grappling with vendor lock-in, and operating on constrained budgets. In the face of all these challenges, IT organizations struggle to keep up with the demands of the business. These pressures are forcing strained organizations to review their processes and infrastructure to find new ways to increase their ability to quickly deliver high-quality applications.
Amadeus is a leading provider of innovative technology solutions for the global travel industry. To meet changing customer demand, the €4 billion company needed a new computing platform that was highly available, flexible, and tolerant to infrastructure fluctuations. Amadeus chose OpenShift Enterprise by Red Hat as the foundation for its new application infrastructure. When the project is complete, Amadeus expects the cloud solution to decrease system latency for better customer service, increase platform availability, streamline operations through automation, and reduce time to market for new services.
FICO, a data analytics software company, wanted to diversify into new markets its core offering of providing on-premise software to major corporations. To do this, the company launched FICO Analytic Cloud, a cloud delivery channel that enables FICO to serve organizations of all sizes. FICO Analytic Cloud was first launched in 2013 and provides Platform-as-a-Service (PaaS) access to FICO Decision Management Platform, which allows customers to use FICO tools and technology to create, customize, and deploy applications and services. FICO Decision Management Platform is built on OpenShift Enterprise by Red Hat, which provides the PaaS tools and support FICO needed to rapidly scale the platform and Analytic Cloud.
Talent is often a major barrier of organizational growth because it involves managing the growth and personalities of your workforce. So what can stakeholders do when New Hire Nancy doesn’t have a handle on the company culture? Or when Salesman Steve is behind schedule in learning about new products and services? THEY CAN START BY GIVING AN EMPLOYEE MAKEOVER!
For many small to medium-size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
The high-tech industry is one of the most competitive verticals out there. As is true in almost all other industries, meeting and exceeding customer needs is the real source of competitive differentiation in high-tech industry, Approximately half of all high-tech firms already utilize online communities as part of their customer interaction channel-mix.
What a time to be in social customer service! With the push of a button—or the failure to push a button, for that matter —brand reputations can be tainted, customers can be turned away, and revenue can be lost. When this happens, it is simply called a “fail.” The responsibility of being in charge of customer service can sometimes be overwhelming. Without a strong strategy and tools, disaster can rear its ugly head. Some brands know this all too well. What are the most egregious examples of bad customer service in the recent past? Where, specifically, did these brands go wrong, and generally, what can customer service teams learn from these mistakes? The following are eight cautionary tales for any team hoping to avoid negative publicity, angry customers, and lost business.
Adversaries and defenders are both developing technologies and tactics that are growing in sophistication. For their part, bad actors are building strong back-end infrastructures with which to launch and support their campaigns. Online criminals are refining their techniques for extracting money from victims and for evading detection even as they continue to steal data and intellectual property.
Clinicians and staff want to perform better, produce more and enjoy higher levels of satisfaction. Close the gap between a user’s experiences with technology as a consumer and her experiences with technology at work to maximize the impact on your organization’s bottom line.
Within six months of implementing ECM in just one department, Sharp HealthCare experienced so many benefits, it wanted to expand the solution across its entire organization, integrating it with its EMR and other core applications.