The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
The following industry forecasts and findings highlight mobile’s growth potential and each on their own should merit merchants’ attention. Learn more about the potential of mobile growth through this whitepaper.
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud?
The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
The nature of today’s business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages.
Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a company’s workers and work processes.
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
To operate effectively in different markets, Finnish manufacturer Meka Pro needed to be able to adjust its pricing and manufacturing strategies to each locality, but had no insight into their own data. Read this case study to learn how Meka Pro used IBM® Cognos® software modules to make faster, better business decisions and improve profitability.
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go
away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
For the past several years, the nature of enterprise productivity has been forever changed by the new breed of
mobile devices. Personal smartphones and tablets are everywhere. Gone are the days when every enterprise gave
its employees a security-focused BlackBerry. Cloud-based productivity apps can be downloaded in seconds.
Compared to even a few years ago, enterprises are operating in a new world. Please download whitepaper to learn more.
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT
must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. This report notes that "IBM offers a comprehensive suite of products aimed at testing the most demanding and complex apps." For more, download the report today.
Read the paper from Winter Research, Inc sharing details on the dramatic savings brought by IBM Rational automated test solutions. Learn about the positive ROI from an increased ability minimizing the cost and time to identify errors.
Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, shares how to deliver higher quality software by increasing the efficiency and effectiveness of your testing
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
The adoption of cloud-based solutions demands that the business take a look at the skills needed for success. BMC explores how the right IT Service Management approach can drive user satisfaction and organizational success.
Discover the four key dimensions to personalized web marketing, and learn from the real life successes of enterprises that have made the personalized web a core part of their growth strategies.As you can see, web marketing can achieve comparable success when you make the four personalization steps your own.
As the primary focus of IT moves from increasing IT productivity through virtualization and cloud computing to enhancing business productivity, the biggest challenge that businesses face in executing corporate strategy is focusing the right people and resources on strategic initiatives. A key element in enhancing business productivity is driving down costs, which can help free up the funds needed to make strategic investments. Businesses also need a means to more effectively orchestrate how IT interacts with business processes and critical application environments. The solution lies in using managed services. Read here to find out more on how companies gained significant and quantifiable benefits from using managed services.
To enable always-on application access and business connectivity, you need a rock-solid network foundation. The increasingly complex, dynamic and fluid relationship between networks and devices requires a new approach to IP Address Management (IPAM) – one that unifies mobile security, address management, automation and self-service to provide actionable network intelligence and a broad span of control. This paper discusses the critical role of IPAM in providing a smarter way to connect mobile devices, applications, virtual environments and clouds.