The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
En réalité, les entreprises comptent déjà sur le département IT pour devenir plus stratégiques et plus influentes. En effet, le département IT contribue à favoriser la croissance, à doper le chiffre d'affaires, à catalyser l'innovation et à offrir de nouvelles expériences aux clients. Sa mission n'est plus de gérer ni de dépanner l'infrastructure technologique. Il a désormais pour vocation de transformer les processus et de favoriser la réussite de l'entreprise
Cisco Validated Designs (CVDs) present systems that are based on common use cases or engineering priorities. CVDs incorporate a broad set of technologies, features, and applications that address customer needs. Cisco engineers have comprehensively tested and documented each design in order to ensure faster, more reliable, and fully predictable deployment.
To get the most out of their computer automation initiatives, healthcare organizations must take a step back, assess their current IT environments, adjust as needed and make important decisions regarding the future of their IT infrastructures.
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
Healthcare systems are inherently distributed across large campus environments, making regular IT systems management complex and time consuming. The risks of irregular maintenance and non-compliance of IT and security policies are not only measured in dollars lost but in lives saved.
Web performance is a multi-layered challenge, encompassing speed, reliability, scalability and mobile reach. IT leaders understand that website performance has a direct, measurable impact on the business. By optimizing the end-to-end content delivery infrastructure, you can address those concerns and deliver superior online user experiences that drive business.
Imaginez une équipe IT moins réactive et plus proactive, moins tactique et plus stratégique. Une entreprise qui anticipe les besoins, formule des recommandations proactives et répond à de nouvelles demandes et opportunités promptement et avec efficacité, tout en établissant des partenariats entre les entités commerciales.
Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model.
Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage.
Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services.
Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.
Seconds of Delay Have Multi-Million Dollar Consequences, Demand-Driven Control Changes the Game
Principled Technologies deployed VMTurbo’s Demand-Driven Control platform in their virtualized data center. VMTurbo assures application performance while maximizing infrastructure utilization. Principled Technologies implemented VMTurbo’s recommendations in its virtual environment with an OLTP application, and saw significant improvements in performance.
Learn how Principled Technologies achieved a 37% decrease in latency and 23% increase in orders per minute (OPM).
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
Today, the growth in the volume, variety, and availability of health data allows greater focus on individual wellness, as well as a way to provide care in a smarter way. In this webcast you will learn how the IBM Integration solution for healthcare can provide rapid connectivity, simplify IT infrastructure and drive enhanced patient care.
Learn how to understand, manage and debug problems due to size, complexity and scale in operation of virtualized networks for modern data centers, including developer- and user-controlled software in clouds.
You may be considering the move to a SaaS model for several reasons: it's cheaper, easier, more flexible. But then reality sets in. You can't afford to move to SaaS right away. Many of your apps are too mission-critical to trust SaaS at this point, and security restrictions and company guidelines will not allow you to use SaaS for many apps. However, for some apps, it's not an issue, and that number continues to grow. So how do you reconcile? Enter stage left-- Hybrid APM. With the ability to pick and choose between SaaS or on-premises monitoring for your different applications and components, wherever they reside, your troubles are alleviated and the shift towards SaaS can be seamless.
Data Center Infrastructure Management (DCIM) has evolved to guide the management of data center assets, their environment, and overall operations. In this paper, we discuss how Raritan’s DCIM software can be integrated with existing ITSM software to increase efficiency and reliability.
SaaS is becoming increasingly popular, and as the industry develops, more and more companies are dropping older business models in favor of this rapidly evolving methodology. Download now to learn why.
Enterprise data center clients operate in some of the most complex and regulated environments in the world. These clients need assurance that their partners are up to the challenge of meeting their needs and operating effectively within a dynamic ecosystem. For the client-focused data center solutions provider, this presents a perfect opportunity to differentiate its services from those of other solution providers who simply provide five 9’s. See how they manage the regulatory landscape.