The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
For enterprises, relying on perimeter defenses as well as traditional endpoint protection is no longer suitable to combat today’s threats. There is a good reason for that, since solutions including signature-based antivirus have not kept pace in combating advanced threats or zero-day attacks leaving devices defenseless.
Regardless of how they initially enter the organization, most attackers today still aim to compromise internal servers to steal user credentials, steal sensitive data, and turn compromised servers into hosting platforms used to help attackers steal even more assets.
This SANS whitepaper discusses the methodology of internal and external attacks on data center servers and the applications running on them. It also discusses why, even with our layers of security in place today, servers are still vulnerable, and how organizations can leverage application controls to permit what is known and trusted while denying everything else.
When it comes to data breaches and service outages, it’s no longer a question of if but when. Governments worldwide increasingly have new laws, pending legislation, privacy regulations and “strong suggestions” for protecting sensitive information and taking action when breaches or service outages occur. Get the Complimentary White Paper and learn how you need to prepare for these new laws and more. The white paper examines current regional legislation and how you can implement communication best practices for maintaining transparency and trust in the face of consumer-facing service disruptions.
Renewed interest in Virtualized Desktop Infrastructure (VDI) comes largely from the need to solve mobility and BYOD demands. Though traditional VDI vendors bring their own solutions to market, is it time to consider smarter alternatives? By focusing on where VDI excels, where it falls short, and where web and cloud services are most compatible, agencies can take a smarter approach to these difficult decisions. Understand the tradeoffs, and learn why more agencies are taking notice to emerging web technologies through this executive summary.
This white paper highlights how a real world FIS client’s utilization of IBM FlashSystem together with the FIS Profile® banking solution1 yielded dramatic performance improvements, truly accelerating the pace of global banking. This client has been an FIS outsourcing client for 14+ years and counting.
TeamQuest Director of Market Development Dave Wagner and Chris Lynn, Safeway's Capacity Manager and Performance Analyst, cover the application of automatic, exception-oriented analytics to a wide variety of IT and business metrics in order to simultaneously optimize service performance and IT cost. Multiple conceptual approaches are shared, including pros and cons. Most of the presentation includes real examples by which Safeway has integrated performance, capacity, business, and power data into an automated optimization process spanning 1000s of servers and virtual servers and their applications.
IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Read “Linedata Launches SaaS-Based Offering and Expands Global Reach with Markets Infrastructure” now, and learn how Linedata partnered with CenturyLink to expand its product offerings and achieve a global presence.
Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.
Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.
In this short e-book, learn the top ten ways that IBM Platform Computing customers are using technologies like IBM Platform LSF and IBM Platform Symphony to help obtain results faster, share resources more efficiently, and improve the overall cost-effectiveness of their global IT infrastructure.
Businesses rely on SharePoint availability and performance. This infographic shows the impact of SharePoint slowdowns, challenges with delivering SharePoint and recommendations for an effective SharePoint deployment.
The purpose of this white paper is to demonstrate how alignment between Data Center Infrastructure Management, the discipline at the core of Nlyte Software’s products and services, and the larger framework of ITSM enhances Data Center operations.