The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Today’s leading organizations realize that their IT administrators (often referred to as “IT pros”) provide them with important strategic and tactical advantages. Administrators’ importance to day-to-day operations, and their role in researching and deploying new technology solutions, makes them key players in a successful IT team.
Dramatic changes are underway in offices around the world, with Macs rapidly gaining market share in modern enterprises. Read this white paper to discover the industry-wide transitions to Macs, and tips to smooth your integration of Apple devices.
Business today requires a robust IT infrastructure and the connected mobile world needs 24/7 service with the agility to accommodate rapid changes in demand. A Microsoft Private Cloud enables businesses to balance the benefits of cloud computing with the benefits of a private data center. However, building and maintaining a Microsoft® Cloud Platform environment can be challenging.
Business development and marketing programs have a tendency to underwhelm when it comes to actual results. As a result, we’re bombarded with SalesTech and MarTech apps endeavouring to plug the leaks. But these tools rarely tackle the core issues behind your lacklustre results. What’s needed is a fundamental change to your go-to-market approach. This ebook shows you what that change could look like, and describes how to make it happen.
Many B2B companies still select their prospects using static government data such as SIC codes, NAIC codes, and historical financial info. This is like playing Battleships with your sales and marketing budget, lobbing outbound approaches blindly over the wall in the hope of hitting potential buyers. There has to be a better way. Imagine if you could identify every business that could buy from you, and rank them by their likelihood to convert. This ebook shows you how.
There are potentially tens of thousands of buyers who don’t know that they need your products or services. They are your passive, silent audience. And, if you want to grow quickly, that audience is absolutely vital. You can’t reach them using personas, content marketing, or retargeting – so how do you find buyers who’ve never even heard of you? This ebook explains how to reverse-engineer their digital footprints and follow the trail back to the owner.
The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.
Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
This research set out to investigate opinions among IT professionals around the world about SDN technology and its future in their organisation. It explores the network problems companies experience and their expectations of SDN to solve them. It also looks at the current adoption status for SDN and what is holding companies back from adoption.
Over the years we’ve all heard claims of simple, seemingly magical solutions to solve security problems, including the use of sandboxing technology alone to fight advanced malware and targeted threats.
Learn how NetScaler with Unified Gateway provides One URL for secure remote access and helps reduce TCO, simplifies IT, strengthens security and ensures a high-definition experience for both mobile and traditional application users.
Making predictions in the utility industry can be perilous. History is filled with missed or prematurely exuberant pronouncements of the
future of utilities and energy. Notwithstanding the peril, some clear utility trends are emerging on the horizon. Learn how today!
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
This infographic reveals how open source middleware can help reduce your app development infrastructure costs, improve your developers’ annual app production and reduce cost to manage apps after deployment.
Read Pay Attention IT: A New Convergence Is Afoot to learn about the necessary steps you need to take now for your organization to best benefit from the Internet of Everything. Take this opportunity to ensure that your team’s continued mission of IT in government is successful.