The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Read “Linedata Launches SaaS-Based Offering and Expands Global Reach with Markets Infrastructure” now, and learn how Linedata partnered with CenturyLink to expand its product offerings and achieve a global presence.
Virdee Medical, a busy private pediatric practice, traded paper charts for a hosted Allscripts solution in 2010. Now, with the improved efficiencies of Allscripts Professional in a hosted environment, Virdee Medical can focus more intently than ever on providing the highest quality patient care.
Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.
Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.
This book introduces you to application performance management (APM) solutions and how these tools can help you monitor and troubleshoot your mission-critical applications — from the
perspective of your users, as well as your systems.
In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and
business services. Download now to find the results!
The purpose of this white paper is to demonstrate how alignment between Data Center Infrastructure Management, the discipline at the core of Nlyte Software’s products and services, and the larger framework of ITSM enhances Data Center operations.
As companies continue to absorb the flow of electronic data in astronomical quantities, greater attention is being paid to the infrastructure that holds the data and the escalating costs of its management.
The data center landscape is changing quickly, creating new options for IT architecture and physical facility design. When deciding if a containerized or modular solution is the right option for your data center, you need to consider the factors in this guide.
Going without a solid backup and recovery plan for your virtualized data is an unacceptable business risk. Check out this easy-to absorb infographic to learn the five things to look for in a virtual machine backup solution.
When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how managed services and cloud computing can help you deliver on the transformation agenda your business requires. Plus get guidance on the top 10 criteria to consider when selecting an external partner.