Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
Just six months after signing on with Egencia for their corporate travel management, NASDAQ OMX Group, Inc. (“NASDAQ OMX”), has realized savings of $500,000 (a 32% reduction), increased online adoption from 30% to 61% and reduced the number of hours needed to manage the travel program by 50 hours per week. In addition, 90% of surveyed travelers indicated they would recommend Egencia to a colleague.
This ExecBlueprint provides practical advice for developing such a code that will go beyond “window dressing” and inspire leaders and employees alike to build and sustain a compliant and ethical culture. While acting ethically is important for its own sake, the authors also provide pragmatic reasoning for fostering such a culture: ethical organizations earn the trust — and loyalty — of employees, customers, and investors. Accordingly, the code should be simple to understand, widely circulated, and aggressively enforced. But most importantly: adherence starts at the top.
Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
While vulnerability assessments are essential, considering vulnerability data in a vacuum greatly limits your ability to prioritize your action plan in an effective way. Without the context of which vulnerabilities are the most severe, which are actively being targeted, which are on critical assets, etc, you may waste time checking things off the list without actually improving security. Join us for this session to learn how to integrate threat intelligence into your vulnerability management strategy.
Event logs provide valuable information to troubleshoot operational errors, and investigate potential security exposures. They are literally the bread crumbs of the IT world. As a result, a commonly-used approach is to collect logs from everything connected to the network "just in case" without thinking about what data is actually useful. But, as you're likely aware, the "collect everything" approach can actually make threat detection and incident response more difficult as you wade through massive amounts of irrelevant data. Join us for this session to learn practical strategies for defining what you actually need to collect (and why) to help you improve threat detection and incident response, and satisfy compliance requirements.
If you're like most IT practitioners, you are busy. You have a million things to do and preparing the reports needed to prove PCI DSS compliance requires time you just don't have. It doesn't have to be so hard. In this practical webinar, PCI DSS compliance experts walk through strategies for taking the pain out of PCI DSS reporting.
Today's datacenters face a gauntlet of challenges including protection of physical and virtual environments, fast recovery of data, reducing backup times and storage requirements, server consolidation, and disaster recovery. How are savvy CIO's conquering these types of challenges? Find out how in this white paper by Expert, David Davis.
Contact center solutions and offerings from different vendors vary tremendously. They differ in terms of cost, support and types of functionality that are available. Some solutions will be much more suited to your business than others. Some that might seem to be perfect at first glance may have lots of hidden add-on costs, pushing the overall cost of the system way beyond budget, or may lack some features that you may need in the near future. There is a lot to think about when evaluating options and features and the selection process is complex. The questions detailed in this paper can help you establish whether a solution is really right for your organization, as well as the real costs and benefits that it will bring.
8x8 is an organization that offers cloud communications and computing services to a range of different businesses of different sizes. It is a publicly-traded organization, based in northern California, with more than 10 years of experience in cloud VoIP and contact center solutions, as well as the unified communications market. The company offers a wide range of services to its customers, which include cloud phone services, virtual meeting, virtual desktops, and the focus of this report, the virtual contact center. The technologies that it has developed uses the company’s Software-as-a-Service (SaaS) platform, which it claims is both powerful and secure. The company also specifies that it has some of the most reliable IP telephony that is available on the market.
An optimally functioning contact center is helpful in solving customer problems. It also works as a key feedback loop to the organization. However, it can be easy to make common mistakes that lead them to be less than effective in these areas. Download to learn more!
More and more commonly businesses are working to integrate their CRM systems with a marketing automation platform. Marketing automation is considered to be one of the most important areas of CRM growth. In 2012 Gartner reported that this would continue to be the case with marketing automation achieving 10.7% annual growth rates right through 2016. This means that the current interest in and trend towards marketing automation is set to continue.
Social Customer Relationship Management (CRM) is a burgeoning new business tool that utilizes a social media platform to engage customers in conversations that establish trust in a brand, and create a transparent business model that encourages people to invest time and money in a products. Often, it is used to respond to customer complaints, and compliments, when they appear on social sites such as Facebook, Twitter, LinkedIn and Google Plus.
Download this infographic to learn: if your company needs a good CRM solution, what an advanced CRM system can deliver, why defining your CRM system is critical, how to implement a CRM system, how to check data and select vendors.
Sage CRM is an Internet-based program that allows businesses to automate customer service, marketing, and sales in one easy-to-navigate user screen, or dashboard. It can be used on-site or in the cloud. The program is user friendly and intuitive, allowing users of all technical backgrounds easy access to a highly efficient CRM tool.
The most successful community banks are using advanced customer relations management (CRM) and collaboration technology to mitigate risks and maximize opportunities.
Are you ready to take the first step towards a more profitable future? Download this white paper to learn how.
A well-executed "System of Engagement" strategy provides value to banks and customers.
• Approximately 45% of bank customers today regularly interact with their institution through a mobile channel, with estimates of 70% within a few years.
• Why it’s time to break down the System of Record and move to a System of Engagement.
• How this shift can increase customer satisfaction and create new business opportunities.
Download this white paper to get the full details on how a new approach to banking pays off for everyone.
Providing a consistent picture of the customer household to every line of business results in more lead conversion, cross-selling opportunities and an outstanding customer experience.
In this webinar, Kennebunk Savings Bank shares how it transformed its business by breaking down silos, increasing sales effectiveness and orienting all lines of business around the customer.
Today, businesses of all sizes are adopting cloud services to accelerate growth, create more efficient operations and expand their reach. In this white paper, you’ll find scenarios and economic justification for making a shift to enterprise content collaboration with Box.
At the beginning of 2013, Asure Software undertook a survey of workplace managers around the globe. The objective was to further understand workplace utilisation, the challenges in managing shared workspace and the trends for the future.