Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.
CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.
Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.
Cyber attacks are growing every day and become serious threats to your organization, but how do you know and understand the threats out there? Download a copy of this book, and you discover the zero-day exploits and threats used to compromise your enterprise. You also learn about a promising new technology developed by Trusteer, an IBM company, which provides effective yet transparent protection to enterprise endpoints. Start reading Stopping Zero-Day Exploits For Dummies, Trusteer Special Edition, today!
The primary approaches used to fight advanced threats over the past several years simply aren’t effective. Traditional methods such as user education, vulnerability patching, and malware detection have failed to protect enterprises against the current threat landscape. Attackers continuously develop sophisticated tactics and evasion techniques to bypass the latest protection methods, requiring the security industry to find a different approach to malware protection.
Trusteer has pioneered a new cybercrime prevention approach that provides unparalleled protection against spear-phishing, drive-by downloads and advanced, information-stealing malware.
Read how a Kronos scheduling, staffing, and workload solution provides real-time patient data that help nurse managers and leadership adjust staffing to patient census, workload intensity, and throughput data.
Learn how workforce management technology can help you gain visibility into big data techniques to uncover staffing patterns and why that is a huge opportunity for healthcare organizations to better utilize their employees.
Learn how a cloud-based Kronos® for Healthcare workforce management solution streamlined time and attendance, payroll, and HR processes to increase productivity, control labor costs, and improved compliance for Uintah Basin Healthcare.
Click here to read about a Kronos scheduling, staffing, and workload solution that provides real-time patient data that help nurse managers and leadership adjust staffing to mirror patient census and workload intensity.
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints?
We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints.
Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more!
This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
The 2014 Mint Jutras ERP Solution Study collected more than 800 qualified responses. The purpose of this study was to investigate ERP goals, challenges and status and also to benchmark performance of ERP implementations.
The impact of commerce on modern business is undeniable. From changing the retail experience to the introduction of pure pricing transparency, online shopping is now the primary way that brands interact with loyal and prospective customers.
In this ebook, we’ll look at the trends sweeping over the commerce landscape and show you how you can take advantage of the content and commerce combination to sell your story.
When a performance degradation occurs, there are more factors and interrelationships to consider than ever before. And though you may have invested in various monitoring tools to gain visibility into the elements of your application delivery infrastructure, this view is often fragmented and the tools are managed by separate teams.
AOL's wide-open, work-the-way-you-want approach seems perfectly suited to a company where staffers defy distance by overcoming more than miles. "Distance obviously is going to separate you and your colleagues, but flexibility is really what's going to bring it all together."
AOL has identified Polycom collaboration as one of the top three mission-critical tools for the business.
Defy distance and get the most our of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.
The Fortune 100 and 400,000+ customers rely on Polycom to push the greatness of human collaboration forward everyday. For video collaboration to become ubiquitous, systems need to be easy to use and manage. And they need to deliver great experiences across every work environment, from immersive theater to conference room to work and home office to mobile video on a tablet or smartphone.
This paper will highlight the key elements companies should look for in a video conferencing system, and offer best-practices recommendations for identifying and working with a video solutions provider.
In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.
This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.