Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
Virtual Desktop Infrastructure (VDI) works best for smaller centrally located user bases that share a core set of application and file needs. As the world moves to the web and the cloud, is VDI still a good fit for emerging mobility and BYOD needs for your agency? See this infographic to learn more about the tradeoffs, and what you can do to take advantage of emerging cloud solutions to drive improved mobile productivity across your entire organization.
In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.
In this white paper, IDC examines how IBM's Storwize family of storage offerings is changing the game by delivering a robust enterprise grade virtualization platform that is efficient, cost-effective, and optimized.
GENBAND’s NUViA™ voicemail solution changes the economics of acquiring and managing voicemail. Eliminate end of life platforms that are expensive to maintain while adding new mobility services that make users more productive. Integrates with your existing PBXs or IP-PBXs.
Video solutions eliminate geographic boundaries and allow you to sit across a conference table from fellow participants, regardless of where they are in the world. By using unified video collaboration solutions for a virtually unlimited number of applications, you can boost productivity and communication throughout your organization, even across the largest of enterprises—allowing you to become more agile and responsive to changing needs. Download this white paper to learn how.
Improve revenue, loyalty, and productivity while controlling costs.
It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services.
This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to:
Enhance customer experience
Boost customer loyalty
Achieve operational efficiencies
Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.
While vulnerability assessments are essential, considering vulnerability data in a vacuum greatly limits your ability to prioritize your action plan in an effective way. Without the context of which vulnerabilities are the most severe, which are actively being targeted, which are on critical assets, etc, you may waste time checking things off the list without actually improving security. Join us for this session to learn how to integrate threat intelligence into your vulnerability management strategy.
Event logs provide valuable information to troubleshoot operational errors, and investigate potential security exposures. They are literally the bread crumbs of the IT world. As a result, a commonly-used approach is to collect logs from everything connected to the network "just in case" without thinking about what data is actually useful. But, as you're likely aware, the "collect everything" approach can actually make threat detection and incident response more difficult as you wade through massive amounts of irrelevant data. Join us for this session to learn practical strategies for defining what you actually need to collect (and why) to help you improve threat detection and incident response, and satisfy compliance requirements.
If you're like most IT practitioners, you are busy. You have a million things to do and preparing the reports needed to prove PCI DSS compliance requires time you just don't have. It doesn't have to be so hard. In this practical webinar, PCI DSS compliance experts walk through strategies for taking the pain out of PCI DSS reporting.
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time — while still critical — becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
This two year research initiative in collaboration with IBM focuses on key trends, best practices, challenges, and priorities in enterprise risk management and covers topics as diverse as culture, organizational structure, data, systems, and processes.
Advanced analytics strategies yield the greatest benefits in terms of improving patient and business outcomes when applied across the entire healthcare ecosystem. But the challenge of collaborating across organizational boundaries in order to share information and insights is daunting to many stakeholders.
This white paper examines key approaches to application modernization and evolution for certain IBM mainframe applications with long life spans. It discusses the challenges of legacy applications and the available modernization approaches to handle these challenges. The paper also analyzes in some depth specific approaches that keep application logic largely intact or allow it to evolve incrementally and productively.
One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor.
In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including:
"IT"SM…and Beyond – Cross functional business challenges that drove their requirements
The journey – What they learned about cloud ITSM along the way
The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale
If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss.
Like Riverside, you can get control and become master of your own IT domain.
The world’s largest organizations are adopting cloudbased infrastructure and services at a dizzying pace. Software as a service (SaaS) offerings such as Salesforce.com and Microsoft Office 365 are among the more popular cloud-based services. When moving services to the cloud, data centers are no longer local, so the end user experience can suffer. A poor or congested Internet connection between the user and the cloud service will mean sluggish application delivery that puts a damper on user productivity and ultimately threatens application usage.
The performance of RecoverPoint continuous remote replication can be impacted by characteristics common to wide-area networks, including packet loss, latency and limited bandwidth. SteelHead WAN optimization appliances can be leveraged to overcome the negative effects of these impairments, delivering LAN-like performance for RecoverPoint and all other business applications traversing the WAN. In this paper you will learn about performance benefits of the combined EMC RecoverPoint and Riverbed SteelHead solution, as measured through collaborative testing from EMC and Riverbed.
An integrated production faxing solution offers a number of benefits to the enterprise. This paper highlights the financial and workflow improvements you can expect by automating the document delivery process in your organization. See why companies that have made considerable investment in back-office automation systems take this next logical step to automate delivery of high volume, transactional paper documents.
While perhaps not the most exciting way to exchange information, faxing is one of the most widely used, secure and compliant ways. This paper explains a solution that allows your organization to take full advantage of all of the benefits of faxing, while eliminating the associated costs such as lost productivity, overhead and lost business.
Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.