Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
Join us on July 30th at 10am PT, the panelists will examine the current state of enterprise mobility programs and outline concrete steps and examples that businesses can take to reboot their own mobility efforts.
What does a modern, flexible content management application look like, how should it integrate with development processes, and how should businesses get there? Join Gigaom Research and our sponsor Nuxeo for “Building Content-Centric Applications – the New Shift in Enterprise Content Management,” a free analyst webinar on Tuesday, July 29, 2014, at 10 a.m. PT.
Just six months after signing on with Egencia for their corporate travel management, NASDAQ OMX Group, Inc. (“NASDAQ OMX”), has realized savings of $500,000 (a 32% reduction), increased online adoption from 30% to 61% and reduced the number of hours needed to manage the travel program by 50 hours per week. In addition, 90% of surveyed travelers indicated they would recommend Egencia to a colleague.
Android, iOS and Windows-based mobile devices—including smartphones, tablets and everything in between—have transformed enterprise computing, providing new mobility and flexibility for people and IT. At the same time, they compound the challenge of maintaining effective security and privacy of business information. Read this Citrix technical how-to guide—updated for Android 4.4, iOS 7.1, and Windows Phone.
Smartphones, tablets and other mobile devices increase productivity by accelerating decision making and responsiveness. As a result, the number of business users relying on corporate and bring-your-own (BYO) mobile devices continues to grow rapidly—with email serving as the primary app to service customers and facilitate collaboration.
Discover how IT can easily manage the ever-expanding diversity of mobile devices and platforms and expand their value by focusing on managing business content with a complete enterprise mobility management solution.
Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!
If you’re reading this eBook, it’s probably because you’ve got a
pest control problem. This isn’t just an irritating lizard infestation,
though. This is larger and nastier than lizards; it’s a huge, nasty,
fire-breathing, hard to ignore, dragon. The dragon of work chaos.
And you need to know how to slay it.
Well, there’s no need to fear. This eBook will teach you the
right—and necessary—weapons to help you extinguish the fire,
examine your burn wounds, and exterminate the work chaos
dragon for good.
When it comes to project management, we tend to talk about the tactical—the assignments, the tasks, the approvals, and so on. But business is evolving, and many project teams are now being asked to lead change, instead of just timelines and milestones. This evolution is accelerating and is driven by fresh thinking and business necessity supported by advanced technologies that are highly accessible to a much broader range of contributors. Effectively managing work is no longer just the role of a few specialists.
In this Whitepaper you will learn lessons from 40 PPM experts on making the transition from project management to project leadership.
Rapid changes in both technology and business mean that IT departments are constantly barraged with new projects whether it's writing a web app or implementing new infrastructure for mobile application. It's a challenge just to stay ahead of the curve.
This Whitepaper examines the top 10 every day pains that prevent IT managers from getting work done and offers some new and trusted solutions for improving your productivity.
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
While vulnerability assessments are essential, considering vulnerability data in a vacuum greatly limits your ability to prioritize your action plan in an effective way. Without the context of which vulnerabilities are the most severe, which are actively being targeted, which are on critical assets, etc, you may waste time checking things off the list without actually improving security. Join us for this session to learn how to integrate threat intelligence into your vulnerability management strategy.
Event logs provide valuable information to troubleshoot operational errors, and investigate potential security exposures. They are literally the bread crumbs of the IT world. As a result, a commonly-used approach is to collect logs from everything connected to the network "just in case" without thinking about what data is actually useful. But, as you're likely aware, the "collect everything" approach can actually make threat detection and incident response more difficult as you wade through massive amounts of irrelevant data. Join us for this session to learn practical strategies for defining what you actually need to collect (and why) to help you improve threat detection and incident response, and satisfy compliance requirements.
If you're like most IT practitioners, you are busy. You have a million things to do and preparing the reports needed to prove PCI DSS compliance requires time you just don't have. It doesn't have to be so hard. In this practical webinar, PCI DSS compliance experts walk through strategies for taking the pain out of PCI DSS reporting.
Today's datacenters face a gauntlet of challenges including protection of physical and virtual environments, fast recovery of data, reducing backup times and storage requirements, server consolidation, and disaster recovery. How are savvy CIO's conquering these types of challenges? Find out how in this white paper by Expert, David Davis.
Contact center solutions and offerings from different vendors vary tremendously. They differ in terms of cost, support and types of functionality that are available. Some solutions will be much more suited to your business than others. Some that might seem to be perfect at first glance may have lots of hidden add-on costs, pushing the overall cost of the system way beyond budget, or may lack some features that you may need in the near future. There is a lot to think about when evaluating options and features and the selection process is complex. The questions detailed in this paper can help you establish whether a solution is really right for your organization, as well as the real costs and benefits that it will bring.
8x8 is an organization that offers cloud communications and computing services to a range of different businesses of different sizes. It is a publicly-traded organization, based in northern California, with more than 10 years of experience in cloud VoIP and contact center solutions, as well as the unified communications market. The company offers a wide range of services to its customers, which include cloud phone services, virtual meeting, virtual desktops, and the focus of this report, the virtual contact center. The technologies that it has developed uses the company’s Software-as-a-Service (SaaS) platform, which it claims is both powerful and secure. The company also specifies that it has some of the most reliable IP telephony that is available on the market.
An optimally functioning contact center is helpful in solving customer problems. It also works as a key feedback loop to the organization. However, it can be easy to make common mistakes that lead them to be less than effective in these areas. Download to learn more!