Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.
Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints?
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Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more!
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In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.
This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
Read this report from AIIM to discover what issues on-premise ECM users are facing, how external collaboration support is managed, what cloud and mobile functionalities users are requesting, and what alternative scenarios are being considered.
Read this report from Forrester Research to learnhow IBM ACM solutions improve the efficiency of knowledge workers, integrate with analytics to create upselling and cross-selling opportunities and reduce the cost and risk of regulatory fines through increased audit consistency.
Este documento expone cinco criterios clave que cualquier organización que se esté planteando desplegar o evolucionar su red inalámbrica debería tener en cuenta si pretende tomar una decisión de compra acertada.
Organizations in every industry rely on applications to drive customer engagement, employee productivity and revenue. Deployed between users and the applications are a wide variety of “application services” designed to enhance security, improve performance and ensure reliability. F5 set out to evaluate the state of these services by asking IT professionals about their current and planned use of application services. Read the report to learn which strategic initiatives are driving application deployments including the most important trend for the next 2-5 years.
In this article, F5's Karl Triebes and VMware's Kit Colbert share their perspectives on where the market is headed, and how IT organizations can stay ahead of the curve when it comes to securing apps in a mobility-focused world.
DevOps processes and tools help retailers compete in fast-paced mobile, digital and physical markets. See what retailers can do to deliver innovation faster. Test virtualization and deployment automation can improve front-end mobile and back-end mainframe development processes.
An approach to governance can help you manage your software supply chain. This approach has three imperatives: balance governance with agility, increase visibility and deliver measurable business value.
In this challenging environment, a combination of automated integration testing and test virtualization can enable test teams to improve software quality and keep up with the rate of change. This white paper helps address these needs by describing the benefits that can be gained through a proactive and continuous approach to integration testing with IBM® Rational® test automation solutions.
This white paper digs deep into the reasons testing mobile apps is fundamentally harder than traditional web or desktop applications. A collaboration by Tina Zhuo and Dennis Schultz from IBM along with Yoram Mizrachi from Perfecto Mobile and John Montgomery from uTest, these experts explore the complexities of mobile test environments, the value of the mobile device cloud, the unique role crowd sourcing can play, and how teams can leverage automation to help deliver quality apps.
Why should we bother automating deployments in the first place? What should the scope of the automation effort be? How do we get started? This white paper provides a solid introduction to these topics.
Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages. This paper will guide you through seven best practices that will strengthen the way applications are released to production.
UrbanCode Deploy provides extensive capabilities for configuring WebSphere Application Server (WAS) through plug-ins: Application Deployment for WebSphere - which enables the auto-discovery of WAS cells; and Middleware Configuration for WebSphere - which allows for management of WAS configurations. When combined, UrbanCode Deploy and these plug-ins enable a rapid, controlled method for continuous delivery to WebSphere Application Servers.
According to Forrester Research, we have entered the era of Continuous Delivery. Clients are shifting from agile transformation to DevOps, while modern application delivery leaders are embracing DevOps to accelerate delivery of innovation.