Content Integration is an emerging discipline at the boundary of enterprise integration and content management. There are two major flavors of content integration. An enterprise-centric approach involves the use of content from multiple sources within enterprise software systems and formal workflows and business processes. This co-exists where the desire to share content and create new contexts is pushing the adoption of RSS, folksonomies, and composite applications.
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Kaspersky Lab has created an eBook to help you calculate the true cost of protecting your business infrastructure, intelligence, and reputation. Download "IT Security by the Numbers: Calculating the Total Cost of Protection" to learn more.
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
As a valued customer, Adobe understands that your enterprise takes extensive advantage of our software, with anywhere from hundreds to thousands of licenses for a variety of Adobe solutions. With the Adobe Enterprise Term License Agreement (ETLA), we are now making the management and procurement of your Adobe software simpler, more flexible, and predictable.
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
In this ESG analyst white paper, learn how Riverbed introduces an integrated approach to ensure performance of your network and applications by leveraging Cascade network performance management and Steelhead WAN optimization solutions.
When a pharmaceutical company discovered its risks under the new Patient Protection and Affordable Care Act, it turned to Collaborative to comb and consolidate its data. The result: compliance and insight into new business opportunities, too, through a company-wide business data warehouse and enhanced business intelligence.
Applications are evolving at an ever-faster pace. These applications are not discrete islands; they build on a complex, interconnected set of components that includes disparate technologies, developers, deployment topologies and organizations. Developers must deliver high-quality applications while limiting their testing expenses. In this challenging environment, a combination of automated integration testing and test virtualization can enable test teams to improve software quality and keep up with the rate of change. This whitepaper helps address these needs by describing the benefits that can be gained through a proactive and continuous approach to integration testing with IBM® Rational® test automation solutions.
Simply put, software defined storage is the abstraction of storage services from storage hardware. This term is more than just marketing hype, it’s the logical evolution of storage virtualization from simply being a storage aggregator to the end goal of storage as a service. To achieve this goal, software defined storage needs a platform from which to centralize.
Faced with trends like cloud and the rapid rise of mobile devices, IT needs a new, simpler model of building networks to support and optimize applications. In this Lippis Report, learn how the Cisco ISR Application Experience Router helps you improve application speed, security, and control.
For the past several years, the nature of enterprise productivity has been forever changed by the new breed of
mobile devices. Personal smartphones and tablets are everywhere. Gone are the days when every enterprise gave
its employees a security-focused BlackBerry. Cloud-based productivity apps can be downloaded in seconds.
Compared to even a few years ago, enterprises are operating in a new world. Please download whitepaper to learn more.
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
Over the past six years, Aberdeen Group has been measuring organizations’ willingness to consider a SaaS deployment model for their ERP implementations. Using this research, Aberdeen has created a short report to help organizations as they review their options and provide key takeaways to consider during the process.
PDF has become the overwhelming file format of choice since it is a robust and open standard for document display. This white paper will focus on item a solution to create, collaborate, edit, and secure PDF documents.
Hear real world examples from service virtualization and mainframe experts about the way service virtualization can enable continuous integration to increase quality, reduce cost, and decrease project risk.
Developers must deliver high-quality applications while limiting their testing expenses. In this challenging environment, a combination of automated integration testing and test virtualization can enable test teams to improve software quality and keep up with the rate of change.
Simplifying IT operations by centralizing monitoring tools and connecting them into a Gigamon Visibility Fabric™ can reduce OPEX and CAPEX. These monitoring tools include systems used for application performance management (APM), customer experience management (CEM), data loss prevention (DLP), deep packet inspection (DPI), intrusion detection systems (IDS), intrusion prevention systems (IPS), network performance management (NPM), network analysis, and packet capture devices. This white paper explains how this new approach to monitoring and management of IT infrastructure provides pervasive visibility across campus, branch, virtualized and, ultimately, SDN islands.
Discover the power of the Social Intranet and how businesses today can work smarter, not harder. Learn how to increase work productivity and drive revenue through enterprise collaboration and communication.
Learn how DreamWorks Animation uses HP Converged Infrastructure technologies to boost creativity, streamline production, and save significant time as well as costs. "HP Converged Infrastructure technologies are increasing our capacity to produce state-of-the-art CG animation -- great storytelling combined with stunning visuals. And that's what audiences expect."