Information Management is the handling of information acquired by one or many disparate sources in a way that optimizes access by all who have a share in that information or a right to that information.
The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.
Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?
You know every tax dollar counts: The post-recession drop in funding coupled with mounting financial commitments and legislative demands for improved access to information leave no choice but to make operations more efficient.
Agenda automation software eliminates manual tasks associated with creating, distributing, and publishing agendas, reduces the prep time (by as much as 50% or more) and associated costs of meetings while introducing a flexibility that makes tight deadlines easier to manage.
The impact is far reaching, from improved transparency to freeing up staff time to work on other priorities. It not only pays for itself in paper savings, it brings money back into the budget—from $300 to $1000 per meeting, depending on the size of the organization.
Learn more about how easy it can be to automate your meeting agendas, and what you can get back as a result.
Smart companies are realizing a vital part of any mobile device management strategy is to mitigate risk by sealing these security holes in document sharing and finding new ways to enhance information sharing across the enterprise in a secure and compliant manner.
Learn how Mirth’s HIE solution can support your growth, ease data sharing, and help you reach your goals.
In this case study, you'll learn why the Chesapeake Regional Information System for our Patients (CRISP) moved to Mirth® solutions.
Watch this webinar to learn about the top five trends in information governance including how sustainable IG programs align to corporate objectives, cloud adoption in the early stages and analytics provide fresh insights for governance and continuous improvement.
Watch this webinar to learn how to define information governance, find out what have been the three biggest issues with creating an information governance policy, the operational benefits of information governance. and more!
Organizations today are increasingly concerned with protecting themselves from risk: ensuring their information is secure and audited, their intellectual property is not lost or compromised, their processes are defensible, and their data is discoverable. Information that is not in this condition becomes a threat to the organization.
See how VOITH enabled the efficient exchange of information without compromising security policies by implementing an information governance system.
Today, many organizations are struggling with overwhelming amounts of information in different formats—across business systems such as SAP®, Oracle®, and Microsoft®, and from sources both inside and outside the enterprise. An agile enterprise content management (ECM) solution like OpenText Content Suite helps control the explosive growth of information across your organization, ensuring compliance, minimizing the costs and risks associated with unmanaged content meanwhile empowering users to harvest its value for competitive advantage.
Information Governance is about getting information to where it needs to be, faster and safer, so that maximum value can be achieved from this information with minimal risk.
Download to learn how Information Governance is not just about complying with regulations and minimizing risk,
however, it’s about maximizing the value of the information to create a good, profitable business.
But Information Governance in 2014 and beyond is not just about dealing with information volumes. It’s about understanding what information exists, where it exists, making it accessible, and managing it. What information needs to be retained to satisfy laws? What has business value? And can the final contract or client file be found in time? How can the organization operate “faster, better, cheaper,” and be legally compliant when so much digital data debris exists?
What’s in a name? When it first came into vogue a few years ago, “information governance” (IG) was often considered to be just an updated form of records management (RM), extended to take account of the US legal discovery rules. If all electronically stored information can be requested prior to a court case, not just content that has been specifically declared as a record, then work-in-progress, content on laptops and mobiles, back-ups, and, in particular, email archives, are all discoverable, and need to be “governed”.
In this report, OpenText takes an in-depth look at information governance policies, privacy and records management issues, policy enforcement, and how well technology can set or correct metadata, detect security risks, and enforce deletion policies.
This paper outlines the findings of the most recent research commissioned by OpenText. From the results of extensive customer interviews with some of the world's best known brands across a wide variety of industries, OpenText has uncovered a wealth of information about the ROI of ECM-the business drivers of ECM, the value, specific area of ROI, and best practices-all gathered from interviews with some of the most progressive organizations in terms of demonstrable value derived from their deployments and strategies.
Faced with a constantly growing volume of information, organizations today are realizing they need the right strategy to manage and protect their assets. The goal of Information Governance is to effectively use and manage assets to derive maximum value, while minimizing informationrelated risks and costs. But precisely what kind of value can you expect from an Information Governance strategy?
Download this brief to learn how Information Governance (IG) provides business leaders with a grounding in the fundamentals of IG and how it should affect business, legal, and IT strategy including a sample framework that involves creating a foundation, implementation, remediation, and continuous improvement.
Organizations today are facing an explosion of content both inside and outside the firewall. By understanding and categorizing information, organizations can ensure they keep and utilize high-value information and defensibly delete transient, low-value information. Business leaders can drive operational efficiencies by ensuring that critical information is available, utilized in key business processes, and transparently managed to reduce infrastructure costs.
See how Sprint improved its access to enterprise records, giving employees the ability to create, classify, manage, and retrieve content.
Find out how to overcome industry challenges that are making it hard for internal medicine practitioners to prosper.
In this free whitepaper, you’ll learn:
•What technologies have the greatest impact on profitability
•What technologies most improve productivity
•Why many practices are replacing outdated systems with modern solutions
•The best tool for patient engagement, and more.
Download this whitepaper to learn more!
Learn about the four benefits of interactively creating, running, and evaluating high-performance analytic models and see how this will allow your organization to get a fast, interactive interface without all the tedious experimentation.
In this Gigaom Research Webinar, we will examine the schism between the automated enterprise and the manual operations that support it, assess the tools and processes available to bring the back office up to speed, and present a roadmap to bring business agility and consistency to your operations. We will discuss real-world examples and draw lessons that businesses of all sizes can use.
Digitalization—the process of exploiting digital information to maximize business success—has increased the value of your data to the point where it is arguably your most important asset. This paper explains why mastery will not be possible with merely adequate integration technology.