Information Management is the handling of information acquired by one or many disparate sources in a way that optimizes access by all who have a share in that information or a right to that information.
Two sweeping trends have emerged in recent years: the proliferation of customer channels and the resulting explosion in the amount of data produced. This whitepaper focuses on how Knowledge Management adds an essential layer of value to customer-facing systems, which ultimately drives improved customer experiences.
Download this month’s installment of CRM Magazine’s Best Practices Guide, you’ll hear from six AppExchange vendors from a variety of categories: Help Desk, Data Quality, Customer Satisfaction, Digital Signatures, and Field Service.
Globalscape’s Enhanced File Transfer™ (EFT™) High Security module (HSM), with the Auditing and Reporting module (ARM), helps achieve or exceed security practices mandated by the most rigorous standards, including PCI DSS, FIPS 140-2 Validation, HIPAA, and Sarbanes-Oxley. This whitepaper discusses how EFT, the HSM, and ARM can help you achieve compliance and stay compliant with the PCI DSS.
The PCI Security Standards Council issued version 3 of their PCI DSS guidelines for processing electronic payments. Our whitepaper details the newest additions to the guidelines as well as tools and resources to help organizations comply with the standards.
Find out how to overcome industry challenges that are making it hard for internal medicine practitioners to prosper.
In this free whitepaper, you’ll learn:
•What technologies have the greatest impact on profitability
•What technologies most improve productivity
•Why many practices are replacing outdated systems with modern solutions
•The best tool for patient engagement, and more.
Download this whitepaper to learn more!
Digitalization—the process of exploiting digital information to maximize business success—has increased the value of your data to the point where it is arguably your most important asset. This paper explains why mastery will not be possible with merely adequate integration technology.
Data volumes are getting out of control, but choosing the right ILG solution can be a huge challenge, with multiple stakeholders, numerous business processes, and extensive solution requirements. Use this requirements kit from CGOC to find the tools and technology you need.
With fewer resources and an increasing volume and size of file transfers each year, moving files in the extended enterprise has never seemed more complex. In this whitepaper, you’ll learn how to tackle the challenge of higher costs, increasing volume and size of file transfers, and fewer resources with one mature, managed file transfer process.
It’s well known that transactional email is used to send out shipping notices or password resets, but did you know that due to its high click-through rates, it can be a great way to communicate with your customers? With this guide, find out what you might be missing in your transactional emails.
The average employee sends and receives about 110 emails each day or 29,000 emails per year. One in every 20 of those emails contains “risky” data – from sensitive attachments to social security numbers to protected health information to valuable corporate secrets that set your organization apart. All of this risky data can become toxic to your company if it’s hacked or suffers a breach – causing reputational damage, customer loss, heavy fines and decreased competitive edge. SilverSky’s Email DLP is powered by IBM technology.
Download SilverSky’s Email DLP white paper to review the 5 strategies your organization should be doing to protect your email.
The Radicati Group, a technology market research firm, highlights its choices for Hosted Microsoft Exchange providers based on market share and functionality. They detail the criteria for a Top Performer in this market and include SilverSky in that category.
In this white paper, authored by technology market research firm The Radicati Group, the paper covers the ten reasons you should outsource your archiving solution, the seven unique benefits of archiving in the cloud and the how the SilverSky solution, powered by IBM compares.
This white paper includes a comprehensive list of things to consider in evaluating cloud-based email solutions, from the hidden costs of hosting your own, to additional services you might need, as well as what questions to ask your provider.
This newly-released e-Guide provides IT professionals who are “in the trenches” with a concise assessment of the challenges they face with legacy file transfer systems—and looks at innovative solutions and best practices that can solve these problems.
In this case study, you’ll learn how Rochester General Hospital leveraged MOVEit’s point and click simplicity to set up, manage and track more than 70 different file transfer operations between hospital servers and the systems used by payers and outside healthcare providers.
This just-released e-Guide provides IT professionals who are “in the trenches” with a concise assessment of why legacy file transfer systems are no longer adequate in the face of today’s skyrocketing user demands. Specifically, the e-Guide exposes the limitations of “business as usual” file transfer solutions such as FTP and e-mail, and looks at an innovative solution that can make the IT professional’s job much easier