Web content management is no longer simply a tool for creating Web pages — it's now vital software for increasing the effectiveness of digital strategies. IT leaders responsible for WCM should consider the software's functions in the broader context in which they will deliver their full value.
Performance Bicycle created an interactive Learning Center seamlessly linked to its e-commerce site. By leading engaged, inspired visitors to the e-commerce site, the company boosts conversion, drives online sales and supports its growth objective.
Read this new whitepaper to navigate through the End User Experience Monitoring (EUEM) landscape. Learn how traditional APM and device monitoring products provide some aspects of End User Experience Monitoring.
This White Paper explores how the proliferation of smartphones and tablets (the global installed base of smartphones alone is set to hit 3 billion devices by 2017) has led consumers to adopt new behaviours, and develop expectations around what experiences mobile computing can offer.
It’s easy to understand why many organizations are confused about the need for a Managed File Transfer (MFT) system. There are a lot of different products in the market, file transfer product functionality is not clearly defined and often overlaps with other solutions, “MFT” is not fully understood, and there are a lot of mixed messages in the marketplace.
Box recommends this report for any growing business or company considering an investment in enterprise content collaboration and cloud file sharing. Both let users access important content simply and securely, on any device: desktop, laptop, phone or tablet.
Join guest speakers Rob Koplowitz, VP and Principal Analyst at Forrester Research, Ted Schadler, VP and Principal Analyst at Forrester Research, and Whitney Bouck, SVP & GM of Enterprise at Box, for a complimentary webinar that will help you create a 3-step plan to select the right vendor for your business needs
Quality assurance remains an essential and mission-critical business function that must be done on a consistent basis. Speech and text analytics alters and enhances the process by giving companies a way to review as much as 100% of their interactions on a timely and consistent basis. Now that there is a more scientific, accurate and cost-effective way to do QA, it’s time for companies to update and invest in these programs with new technologies and best practices.
For nearly 30 years, contact center quality monitoring has been an established process, performed essentially the same way by many—if not most—organizations.
But much has changed in three decades. Today’s customers have become the final arbiters of what constitutes quality by virtue of the collective power of social media, and traditional quality metrics may no longer align with what consumers actually want or expect. What challenges does this pose to traditional quality monitoring programs? And how can contact centers evolve their quality monitoring and assurance processes to meet these new challenges?