In the fields of packet-switched networks and computer networking, the traffic engineering term Quality of Service (QoS) refers to the probability of the telecommunication network meeting a given traffic contract, or in many cases is used informally to refer to the probability of a packet succeeding in passing between two points in the network within its desired latency period.
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.
Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
In today’s business environment, mobility is driving much of the IT infrastructure and data management design. Most laptops, tablets, smartphones, etc., have been adopted by organizations as standard devices with the ability to consume, contribute, and manage corporate information. Traditionally, these devices have been company-owned assets, the benefit being that IT dictates the core system functionality in accordance with company guidelines. End-users have simply been the beneficiaries of that IT wisdom and had to work within those established policies.
There are a lot of game-changing trends in IT today including mobility, cloud, and big data analytics. As a result, IT architectures, data centers, and data processing are all becoming more complex – increasingly dynamic, heterogeneous, and distributed. For all IT organizations, achieving great success today depends on staying in control of rapidly growing and faster flowing data.
Miercom was engaged to conduct a comparative testing of two high-capacity L2 and L3 network switches: the popular Cisco Catalyst 4500E, and a comparably configured, competitive switch, the FastIron SX 1600, from Brocade Communications Systems.
This document consolidates the enterprise campus network design and deployment guidelines with various best practices from multiple deeply focused Cisco Validated Design Guides. The best practices conclusions are derived from thorough solution-level end-to-end characterization of various levels of system types, network design
alternatives, and enterprise applications.
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conference calls enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
“ This 30-minute webinar that will help you navigate the EUEM landscape and learn how traditional APM and device monitoring products provide some aspects of End User Experience Monitoring, but can often leave enterprise IT Ops teams blind to what their users are actually experiencing.
Creating more person-centric, coordinated and value-based care means all service providers must share risks and data, conducting business with partners that cross traditional boundaries, while data is transforming this industry at an unprecedented pace.
Watch this webcast to learn more of how organizations are optimizing their business processes to lower costs, analyzing data to improve quality, care, and population health, while learning to engage in new ways to drive better outcomes.
This paper argues that requirements management can bring significant value to agile development in regulated IT and complex product development projects, and sets out the characteristics of an effective requirements management approach in an agile environment.
IBM PureApplication System converges compute, storage, networking components, and software into a preconfigured and pretested system. This Forrester paper helps to better understand the benefits, costs, and risks associated with the IBM PureApplication System.
Web content management is no longer simply a tool for creating Web pages — it's now vital software for increasing the effectiveness of digital strategies. IT leaders responsible for WCM should consider the software's functions in the broader context in which they will deliver their full value.
Performance Bicycle created an interactive Learning Center seamlessly linked to its e-commerce site. By leading engaged, inspired visitors to the e-commerce site, the company boosts conversion, drives online sales and supports its growth objective.
Seconds of Delay Have Multi-Million Dollar Consequences, Demand-Driven Control Changes the Game
Principled Technologies deployed VMTurbo’s Demand-Driven Control platform in their virtualized data center. VMTurbo assures application performance while maximizing infrastructure utilization. Principled Technologies implemented VMTurbo’s recommendations in its virtual environment with an OLTP application, and saw significant improvements in performance.
Learn how Principled Technologies achieved a 37% decrease in latency and 23% increase in orders per minute (OPM).
The term “perfect storm” is used to describe when several forces come together and create a large, single event that has transformative effects. A technology perfect storm took place in the 1990s when Internet services, low-cost home computers, browsers and affordable broadband all came together and created the Internet revolution. This revolution launched an entirely new economic model that sparked new ways of doing business, changed the way we work, and allowed us to blend our personal and professional lives. At first, these new ways of working were the exception. But the transformation to an Internet-based work style is now complete, and this style has become very much the norm.