Outsourcing is often defined as the delegation of non-core operations or jobs from internal production within a business to an external entity that specializes in that operation. Outsourcing is a business decision that is often made to lower costs or focus on competencies. Due to the nature of programming, the outsourcing of software development has evolved more rapidly than other areas of job outsourcing.
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack.
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This infographic reveals how open source middleware can help reduce your app development infrastructure costs, improve your developers’ annual app production and reduce cost to manage apps after deployment.
SaaS is becoming increasingly popular, and as the industry develops, more and more companies are dropping older business models in favor of this rapidly evolving methodology. Download now to learn why.
There are many attributes to consider when choosing sourcing options, some more obvious than others, such as hourly rate. However, when evaluating the true costs of sourcing, leading organizations also look at other critical factors associated with business-critical projects--such as agility, integration with other operations, security risks, scalability, public image, and business understanding-- that can make all the difference to ensuring successful project outcomes.
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
This whitepaper will review how business processes are more efficient in an electronic data environment. Enterprise Capture enables customer service improvement, cost cutting, and compliance for financial institutions such as Flagstar and Randolph Brooks Federal Credit Union (RBFCU).
This technical white paper looks at the issues of developing for multicore and multiprocessor environments in detail, explains how static analysis can be used to address them, and walks through two examples of these issues in prominent open source projects.
This white paper examines how the next generation of source code analysis tools are moving high-quality source code analysis to the developer's desktop and performing it at the earliest point in the development cycle - before code check-in. Learn why the developer must be an integral part of the process of identifying, fixing and preventing bugs from reaching the code stream.
If you are considering outsourcing your messaging and collaboration, it is important to look into the benefit ts gained and to weigh them against your operational needs. Below are five of the key reasons businesses should consider hosted messaging and collaboration solutions.
This report is the result of the largest public-private sector research project focused on open source software integrity, originally initiated between Coverity and the U.S. Department of Homeland Security in 2006. The results from the 2010 edition of the Coverity Scan Open Source Integrity Report detail the findings of analyzing more than 61 million lines of open source code from 291 popular and widely-used open source projects such as Android, Linux, Apache, Samba and PHP, among others.
voke Names Coverity as a Transformational Company in the Testing Market Coverity has been rated as a Transformational company in the voke, inc. Market Mover Array Report for Testing Platforms. Coverity's rating is recognition of the impact that Coverity's software integrity strategy is making in shaping the future of the testing market.
The path to creating a secure application begins by rigorously testing source code for all vulnerabilities and ensuring that use of the application does not compromise or allow others to compromise data privacy and integrity.