A smartphone or sphone is any electronic handheld device that integrates the functionality of a mobile phone, personal digital assistant (PDA) or other information appliance. This is often achieved by adding telephone functions to an existing PDA (PDA Phone) or putting "smart" capabilities, such as PDA functions, into a mobile phone. A key feature of a smartphone is that additional native applications can be installed on the device. The applications can be developed by the manufacturer of the handheld device, by the operator or by any other third-party software developer.
In this Gigaom Research Webinar, we will examine the impact mobility has had on application development, the pain points experienced when businesses try to manage mobile development across the enterprise, and the role automation, DevOps and other rapid development tools play in moving IT from inhibitor to enabler.
The major trends challenging IT organizations today are the increasing dissimilarities and hybridization of platforms inside and outside the organization. And the rush to deploy SaaS applications and the explosion in smart phone and tablet devices that users are bringing to work for personal productivity. This fractured identity environment results in significant management challenges for IT, and frustration and lower productivity for users forced to remember multiple usernames and passwords.
Unified identity architecture ensures your on-premise Active Directory infrastructure can be securely leveraged to quickly bring servers (UNIX, Linux, and Windows), applications (on-premise, SaaS, and mobile) and endpoints (Mac and Mobile devices) into line with security best practice and compliance. This paper will cover the practical path of unified identity management across multiple platforms including data center, cloud, and mobile.
Eight top considerations on how to add mobile capabilities and support successfully, with the first three focusing on adding mobile views and functionality to business applications, the next three focusing on using increased mobility to help reinvent IT, and the final two bringing it all together.
Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.
Improve revenue, loyalty, and productivity while controlling costs.
It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services.
This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to:
Enhance customer experience
Boost customer loyalty
Achieve operational efficiencies
Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.
Today, the open API is one of the most powerful sources of competitive advantage. It comes down to the potential of your data and services. Download this new eBook to learn how a well thought-out API strategy can help you compete and grow in new ways.
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Android, iOS and Windows-based mobile devices—including smartphones, tablets and everything in between—have transformed enterprise computing, providing new mobility and flexibility for people and IT. At the same time, they compound the challenge of maintaining effective security and privacy of business information. Read this Citrix technical how-to guide—updated for Android 4.4, iOS 7.1, and Windows Phone.
Smartphones, tablets and other mobile devices increase productivity by accelerating decision making and responsiveness. As a result, the number of business users relying on corporate and bring-your-own (BYO) mobile devices continues to grow rapidly—with email serving as the primary app to service customers and facilitate collaboration.
Discover how IT can easily manage the ever-expanding diversity of mobile devices and platforms and expand their value by focusing on managing business content with a complete enterprise mobility management solution.
According to nearly every analyst study, security is the primary inhibitor to both enterprise mobility and bring-your-own-device (BYOD) programs, and 17% of enterprises have already experienced a mobile breach. Yet the opportunities they present and a workforce reluctant to give up using their devices for work means taking your enterprise mobile is not something you can avoid. But you can do it safely. This white paper from Citrix provides a checklist to follow to ensure your company can embrace enterprise mobility securely.
Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!
This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
When your employees can collaborate with each other and customers on the go, your company naturally becomes more efficient and competitive.This whitepaper will guide you to find the best UC solution for your mobile workforce.