Wireless Communications Transfer Protocol (WCTP) is the method used to send messages to wireless devices such as pagers on NPCS (Narrowband PCS) networks. It uses HTTP as a transport layer over the World Wide Web.
If businesses are to benefit from the potential productivity gains offered by increased mobile access – and employees are able to enjoy the convenience of BYOD – security and IT departments are faced with having to ensure their business is protected against all the new mobile security threats.
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.
In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Unified communications (UC) is a powerful technology with a multifaceted value proposition. UC can significantly reduce the cost of communications but more importantly raises productivity by streamlining the collaboration process. Download now to read how UC can increase your company productivity.
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
Is your company’s intranet portal available to employees on the go? Do employees need mobile access to your back-office systems while ensuring data on mobile devices is secure? Do users want to use their own mobile devices to access corporate data and applications? Download the datasheet to get in depth approaches to addressing these challenges.
In June 2013, Cisco engaged Miercom to evaluate the capabilities and performance of the latest Cisco Integrated Service Router (ISR) for branch offices—the Cisco 4451-X ISR. Review the report in full and discover why Miercom awarded the Cisco 4451-X ISR the Performance Verified award.
Employees today want to be able to choose their own mobile devices based on their preferred design and functionality, a trend known as “bring your own device,” or BYOD. This can be a boon to the organization, but it is also a risk. This study explains why.
Businesses of all sizes have a fundamental reliance on their communications infrastructure. This guide is designed to help you with the considerations you should be taking when looking to implement a new communications solution.
Whether you are starting a new business or expanding your existing business, you will need to choose a business phone system that meets your organisation’s requirements. This guide provides you with essential information and tools so you can understand your options, and make the decision that meets the needs - and ambitions - of your business.
Mobile testing requires a di¬fferent approach. This white paper takes an exhaustive look at challenges today in testing mobile apps and websites and why testing in the cloud can improve your ROI and efficiency.
A though leadership white paper discusses how virtualization, cloud computing, and the proliferation of smart devices are helping companies meet their goals and be more effective with their IT investments but are placing increased demands on the datacenter network. Organizations can no longer afford to treat the datacenter network as an afterthought, and it is not sufficient to simply throw more ports or bandwidth at the problem. IBM offers a portfolio of datacenter network planning, integration, and management services designed to maximize customers' DCN success. By working with customers to plan and implement the appropriate network design at the beginning of an IT project, IBM can help customers meet their business requirements, minimize operating costs, and build in flexibility for the future.
Devices can ‘talk amongst themselves’. Technology jargon is often confusing and complicated. And more often than not, the only people that understand the terminology are the people that coined it to begin with. For example, take the term Unified Communications (UC). If you say it a few times and really think about it, you’ll probably get a sense for what it means. But just in case you don’t, let’s break it down and talk about how it can help you.
Stay ahead of evolving business needs with communications that enable people to work the way they want. Download this free offer to learn how RingCentral provides calls, fax and conferencing solutions to ensure people can be at their most productive, irrespective of location.
Unified Communications, or UC, has no official or even widely accepted definition. Pundits, analysts and journalists all have their own descriptions. So do vendors – theirs just happen to fit their own products perfectly. But this lack of consensus doesn’t mean the term is meaningless. In fact, unified communications is a complex but very real phenomenon. And this phenomenon has the potential to radically improve businesses’ ability to communicate.
Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. Ensuring performance of these mobile apps is critical, yet performance is difficult to monitor.
Download your free copy and start turning your ideas into mobile apps.
Get your free eBook and learn how to:
• Embrace mobile design principles
• Create engaging apps that put customers first
• Make every developer a mobile one
• Get on the fastest path to mobile freedom
Those of us who have been a part of high performing, innovative teams know the exhilaration of reducing time-to-market, cutting out unnecessary processes and costs, and simply producing better products for our customers through improved collaboration. So how do we create those innovative teams, who not only vastly improve our business but also energize our workers?
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.