Wireless Communications Transfer Protocol (WCTP) is the method used to send messages to wireless devices such as pagers on NPCS (Narrowband PCS) networks. It uses HTTP as a transport layer over the World Wide Web.
Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!
When your employees can collaborate with each other and customers on the go, your company naturally becomes more efficient and competitive.This whitepaper will guide you to find the best UC solution for your mobile workforce.
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
Is your company’s intranet portal available to employees on the go? Do employees need mobile access to your back-office systems while ensuring data on mobile devices is secure? Do users want to use their own mobile devices to access corporate data and applications? Download the datasheet to get in depth approaches to addressing these challenges.
If businesses are to benefit from the potential productivity gains offered by increased mobile access – and employees are able to enjoy the convenience of BYOD – security and IT departments are faced with having to ensure their business is protected against all the new mobile security threats.
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.
In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
In June 2013, Cisco engaged Miercom to evaluate the capabilities and performance of the latest Cisco Integrated Service Router (ISR) for branch offices—the Cisco 4451-X ISR. Review the report in full and discover why Miercom awarded the Cisco 4451-X ISR the Performance Verified award.
Employees today want to be able to choose their own mobile devices based on their preferred design and functionality, a trend known as “bring your own device,” or BYOD. This can be a boon to the organization, but it is also a risk. This study explains why.
Businesses of all sizes have a fundamental reliance on their communications infrastructure. This guide is designed to help you with the considerations you should be taking when looking to implement a new communications solution.
Whether you are starting a new business or expanding your existing business, you will need to choose a business phone system that meets your organisation’s requirements. This guide provides you with essential information and tools so you can understand your options, and make the decision that meets the needs - and ambitions - of your business.
Mobile testing requires a di¬fferent approach. This white paper takes an exhaustive look at challenges today in testing mobile apps and websites and why testing in the cloud can improve your ROI and efficiency.
A though leadership white paper discusses how virtualization, cloud computing, and the proliferation of smart devices are helping companies meet their goals and be more effective with their IT investments but are placing increased demands on the datacenter network. Organizations can no longer afford to treat the datacenter network as an afterthought, and it is not sufficient to simply throw more ports or bandwidth at the problem. IBM offers a portfolio of datacenter network planning, integration, and management services designed to maximize customers' DCN success. By working with customers to plan and implement the appropriate network design at the beginning of an IT project, IBM can help customers meet their business requirements, minimize operating costs, and build in flexibility for the future.
Devices can ‘talk amongst themselves’. Technology jargon is often confusing and complicated. And more often than not, the only people that understand the terminology are the people that coined it to begin with. For example, take the term Unified Communications (UC). If you say it a few times and really think about it, you’ll probably get a sense for what it means. But just in case you don’t, let’s break it down and talk about how it can help you.