Wireless Infrastructure is an 802.11 networking framework in which devices communicate with each other by first going through an Access Point (AP). In infrastructure mode, wireless devices can communicate with each other or can communicate with a wired network.
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies such as mobile apps offer the promise of dramatically improving the entire travel process for everyone involved. Unfortunately, the limited sharing of data across the industry means that many of these apps are not successful in getting the right data to the right user at the right time. In this guide we describe how APIs and API management offer a unique opportunity for both travel suppliers and intermediaries to better control their own destinies while increasing customer satisfaction.
The following industry forecasts and findings highlight mobile’s growth potential and each on their own should merit merchants’ attention. Learn more about the potential of mobile growth through this whitepaper.
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile.
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include:
• The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs.
• Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively.
• The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud.
• The advantages of cloud
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
With applications lifting to the cloud and Internet edge shifting to the branch, the WAN connecting the branch to HQ needs more capacity than ever before. Join experts from Cisco and Akamai to learn how you can accelerate your transition to Internet as WAN—and make your branch smarter today.
In June 2013, Cisco engaged Miercom to evaluate the capabilities and performance of the latest Cisco Integrated Service Router (ISR) for branch offices—the Cisco 4451-X ISR. Review the report in full and discover why Miercom awarded the Cisco 4451-X ISR the Performance Verified award.
Employees today want to be able to choose their own mobile devices based on their preferred design and functionality, a trend known as “bring your own device,” or BYOD. This can be a boon to the organization, but it is also a risk. This study explains why.
Whether you are starting a new business or expanding your existing business, you will need to choose a business phone system that meets your organisation’s requirements. This guide provides you with essential information and tools so you can understand your options, and make the decision that meets the needs - and ambitions - of your business.
Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. Click here to read how leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
The workforce is going mobile. According to Forrester, more than half of employees carry at least three
devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a
phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD).
So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are
considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations
are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a
VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
In this paper, we explore the IT management environment. How can you integrate document solutions across
desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity
that it causes IT to suffer? Please download to learn more.
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT
must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
It’s long been the conventional wisdom that you could save your company money – and make yourself look good – by suggesting a switch from a traditional business phone system to a VoIP system. The reality, though, is less clear-cut. If you have to buy a new system because you’re expanding or moving, VoIP will be both cheaper and more capable than a traditional solution. But if you have a traditional system that is partly or fully paid for, there’s no guarantee that the financial payoff from investing in a new VoIP solution, as opposed to keeping your existing system, will be as impressive as the conventional wisdom suggests.
"While free Wi-Fi is ubiquitous in airports, coffee shops, hotels, and other highly trafficked areas, this service is no longer unique to these locales. Guest Wi-Fi is now expected in nearly every industry – but how do you deliver Wi-Fi while enforcing acceptable use policies and meeting compliance regulations?
Dive into the requirements for Wi-Fi security by consulting this brief resource today. Inside, find five essential recommendations to help you make Wi-Fi security your business reality – read on to get started now."
Millions of new smart phones continue to ship every month, and many of them find their way into businesses to help workers do their jobs in innovative new ways. However, many of these same phones will be replaced within a year because they are not durable enough to work reliably in new enterprise work environments. In this white paper, learn why emerging enterprise applications require ruggedness and reliability.
Download your free copy and start turning your ideas into mobile apps.
Get your free eBook and learn how to:
• Embrace mobile design principles
• Create engaging apps that put customers first
• Make every developer a mobile one
• Get on the fastest path to mobile freedom
Storage infrastructure performance monitoring and management is the key to business continuity and availability solutions. To ensure application performance, storage managers must manage the performance of the array and the SAN based on the array. HP Storage Essentials software delivers a solution for these scenarios. This solution brief addresses how current performance management challenges can be resolved with HP Storage Essentials software.
The year 2011 ended with a staggering 5.9 billion mobile phone subscriptions, especially significant considering that the total world population is around 7.011 billion. Of course, a direct comparison is not fair since many people have multiple subscriptions, but it represents a window into the pervasiveness of these devices and how they are an integral part of people’s lives today. For enterprises, this also represents the impending end to the old computing era and the emergence of the mobile worker.
Enabling mobility in the workplace is a top-of-mind goal for decision-makers within every organization. This necessity is brought about by the consumerization of IT and the requirement to develop policies to manage the “bring-your-own-device” (BYOD) trend.